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Executive Assistant Customer Service

Signal Mountain, Tennessee, United States
March 10, 2019

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Veronika Young

*** ******** ***** **, *** W***, *7405 Chattanooga, TN

Email:; phone: 423-***-**** Summary

International Experience, great Communication Skills, fluency in three languages, team player, great sense of responsibility and dedication to the task, quick learner Educational History and Professional Qualifications

! 2004 – 2008 Bachelor’s and Master’s Degree in Business Management at the St. Petersburg National Institute of Open Russia, GPA 3,37 (Evaluation by World Education Services in July 2008)

! 2004-2007 6 semesters at the Friedrich-Alexander-University, Major: American Studies

(including literary studies, cultural studies, English linguistics), Minor: Spanish

! 2001 – 2004 5 semesters Legal Science (Law School) Freie University Berlin, Friedrich Alexander University Erlangen

! 2001 Diploma from Secondary School (Hildegard-Wegscheider-Gymnasium in Berlin, Germany) qualifying for university admission (German Abitur) Expertise

! 2016 - now: Freelancing, translation, subtitling, transcription, captioning.

! 08/2018- 02/2019: Executive Assistant to the CFO, Volkswagen Group of America, Chattanooga Operations

! 2009-2018– working in different departments of Siemens AG in different functions, such as office manager, personal assistant, project assistant in Industry Customer Service, developing a tool for internal use to facilitate strategic decision making for Industry Customer Service HQs of Siemens worldwide

! 12/2008 – market research and translation (German-Russian) on the Real Estate Market in Europe for Liga International Berlin

! 04/2007 – 10/2008 Internship at Siemens Healthcare, Service Marketing Department in Cary, North Carolina, mainly working as the intranet content manager, maintaining databases and creating and managing the content of intranet websites with SharePoint, also advising and training the staff of the department on content management and SharePoint sites editing. Customer support (Hospitals using Siemens equipment) with utilization management reports, preparing quotes for customers

! 01/2006 – 04/2007 working Student at Siemens Transportation System in Erlangen, Germany where I was a team assistant for the Combino Project (a low floor tram), as well as the Metro Budapest project. My responsibilities were customer communication, travel arrangement, planning and scheduling of meetings, translating correspondence (German- English, English-German)

! 1998-2008 various translations in various fields (psychological research on immigration, child psychology), meeting reports of the “Petersburger Dialog” an organization to support German-Russian Relations and Cultural Exchange. Translated for the politician Mikhail Gorbachev on several occasions.


Computer: Word, PowerPoint, Excel, Outlook, SAP, SharePoint Languages: Proficient Russian, German and English, basic Spanish, French and Hebrew Hobbies

Music, Art, Movies

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