***, ****, ** ******, **** St. John, BC V1J 1T6
To optimally utilize my Banking and Administrative experience, verbal and non-verbal communication skills to obtain challenging part/full time position within your organization.
McDonalds – Fort St. John, BC
Cashier/Customer Service March 2018 – Present
Taking orders and fulfilling customers on-going needs
Handling drive-thru orders/payments and balancing till after shift
Responsible for customers issues in regards to order, payments or complaints
Maintained neat and clean environment at customers dine in area, and assisted customers to carry their orders accordingly
Provided assistance to team members during peak times and filled in gap whenever required
Kotak/ING Bank - Vadodara, Gujarat, India
Service Manager June 2014 – June 2017
Handled customer issues escalated by customer service representative
Aggregated currency transactions bank wide using system generated reports and teller logs.
Maintained official check, ATM card inventory, cheque-book, FOREX cards, etc.
Identified and implemented ways to improve quality of service, employee productivity and overall profitability of the business transaction.
Contributed in overall sales by referring and cross-selling relevant products to client.
Assisted in merger banking activities such as transferring clients’ data into new banking application
Followed regulatory guidelines and code of conduct for every business and individual transactions.
IndusInd. Bank - Vadodara, Gujarat, India
Front-desk Clerk August 2012 – June 2014
Welcomed customers and assisted them with daily banking needs
Solved queries such as fixed deposits, investment accounts, walk-in rush, fixing incomplete documents, etc. and other duties as required
Responsible to collect and process cheques, cash and remittance related transactions, and reporting to supervisor
Learned negotiation tactics while processing every banking transaction
HDFC Bank - Vadodara, Gujarat, India
Sales Executive September 2011 - August 2012
Started career in Sales department by sourcing chequing/saving accounts from market
Developed effective face-to-face customer interaction and solved customer inquiries
Initiated basic product selling and built long-term customer relationship
Bachelor of Commerce August 2008 – May 2011
M.S. University, Vadodara, Gujarat
Study: Specific to position includes E-commerce, Financial Management
Commerce Stream June 2006 – March 2008
Zenith School, Vadodara, Gujarat
Knowledge and skills sets developed:
Knowledge of Finacle (Banking Platform)
Proficient in Microsoft Office products
Effective communication skill to deal with clients/agents/customers over phone and email
Developed positive approach in grasping new concepts and procedures quickly
Enhanced problem-solving and decision-making skill
Energized to work in the reference of deadlines in a timely manner
I am proficient in English, Hindi, and Gujarati language.
I am very optimistic and passionate in meeting deadlines of the project or goals.
My hobby includes reading, traveling, cooking and interacting with people.
Open to work for any employers in BC as applying for this position being a Permanent Residence applicant.
Available upon request.