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Customer Service Sales Executive

Fort St. John, BC, Canada
March 10, 2019

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Pooja Shah

***, ****, ** ******, **** St. John, BC V1J 1T6


Career Objective:

To optimally utilize my Banking and Administrative experience, verbal and non-verbal communication skills to obtain challenging part/full time position within your organization.

Professional Experience:

McDonalds – Fort St. John, BC

Cashier/Customer Service March 2018 – Present

Taking orders and fulfilling customers on-going needs

Handling drive-thru orders/payments and balancing till after shift

Responsible for customers issues in regards to order, payments or complaints

Maintained neat and clean environment at customers dine in area, and assisted customers to carry their orders accordingly

Provided assistance to team members during peak times and filled in gap whenever required

Kotak/ING Bank - Vadodara, Gujarat, India

Service Manager June 2014 – June 2017

Handled customer issues escalated by customer service representative

Aggregated currency transactions bank wide using system generated reports and teller logs.

Maintained official check, ATM card inventory, cheque-book, FOREX cards, etc.

Identified and implemented ways to improve quality of service, employee productivity and overall profitability of the business transaction.

Contributed in overall sales by referring and cross-selling relevant products to client.

Assisted in merger banking activities such as transferring clients’ data into new banking application

Followed regulatory guidelines and code of conduct for every business and individual transactions.

IndusInd. Bank - Vadodara, Gujarat, India

Front-desk Clerk August 2012 – June 2014

Welcomed customers and assisted them with daily banking needs

Solved queries such as fixed deposits, investment accounts, walk-in rush, fixing incomplete documents, etc. and other duties as required

Responsible to collect and process cheques, cash and remittance related transactions, and reporting to supervisor

Learned negotiation tactics while processing every banking transaction

HDFC Bank - Vadodara, Gujarat, India

Sales Executive September 2011 - August 2012

Started career in Sales department by sourcing chequing/saving accounts from market

Developed effective face-to-face customer interaction and solved customer inquiries

Initiated basic product selling and built long-term customer relationship

Educational Qualification:

Bachelor of Commerce August 2008 – May 2011

M.S. University, Vadodara, Gujarat

Study: Specific to position includes E-commerce, Financial Management

Commerce Stream June 2006 – March 2008

Zenith School, Vadodara, Gujarat

Knowledge and skills sets developed:

Knowledge of Finacle (Banking Platform)

Proficient in Microsoft Office products

Effective communication skill to deal with clients/agents/customers over phone and email

Developed positive approach in grasping new concepts and procedures quickly

Enhanced problem-solving and decision-making skill

Energized to work in the reference of deadlines in a timely manner

Personal Profile:

I am proficient in English, Hindi, and Gujarati language.

I am very optimistic and passionate in meeting deadlines of the project or goals.

My hobby includes reading, traveling, cooking and interacting with people.

Open to work for any employers in BC as applying for this position being a Permanent Residence applicant.


Available upon request.

Contact this candidate