Project Analyst

Justin Messner

Winnipeg, Canada

204-***-**** • ac8qle@r.postjobfree.com • LinkedIn

Professional Business Analyst

Multifaceted technical career with 10-year track record of innovation and success

Technically sophisticated software business analyst with solid history of project management, change control, and client communication in the delivery and management of committed project scope. Broad knowledge and success in project planning, analysis, implementation and execution of various projects. Proficient in the analysis of qualification/integration/testing of process and procedures. Skilled trainer and project leader; able to direct multiple tasks effectively and master innovative software and tools.

Core Competencies:

Full Life Cycle Project Management

Systems Launch / Implementation

Business Analytics / Intelligence

Client Relationship Management

Agile/waterfall Development process

Quality Assurance and Testing

Backup and Recovery Strategies

Problem Resolution / Troubleshooting

User Training and Support

Professional Experience

Canadian Tire Corporation, Winnipeg, MB

Business Analyst of Mobile App Development and Sustainment, 06/2017 - Present

Enacted with various business clients from different parts of the corporation to gather, analysis, and develop requirements need to meet business specification on both customer facing and internal facing applications. Align solutions with business desires and present results to leadership for development prioritization. Coordinate and deliver complex projects within budget and according to schedule. Coordinated various standup, deep dive, sprint planning, pre-grooming, and grooming sessions with different development teams

Key Achievements:

Coordinated development of a new mobile application for one of the company’s branch organizations

Spearheaded development and deployment of new features for some of the company’s internal application and external customer facing applications resulting in an increase in efficiency and decrease in labor cost by about a hundred thousand annually

Member of the department’s Operational team and handling various responsibilities ranging from on call scheduling to coordinating project and sustainment resources

Organized and develop an incident managing process

Organized and managed Application releases for both Apples ITunes and Google play

Cargill Limited, Winnipeg, MB

Technical Support Business Analyst, 03/2014 – 06/2017

Interface with diverse range of clients to complete the analysis and development of business specifications for multiple internal systems. Align solutions with business programs and present results to leadership for development prioritization. Coordinate and deliver complex projects within budget and according to schedule.

Key Achievements:

Spearhead development and implementation of business applications and systems by collaborating and partnering with stakeholders, including IT Support and Product Management.

Implement strategies to resolve customer concerns while documenting and creating technical papers for various project types. Excellent communication skills delivering on commitments and promises.

Manage activities surrounding change management protocol and deployment to clients of product enhancements and issue resolutions.

Wawanesa Insurance, Winnipeg, MB

Broker Help Desk Analyst, 03/2012 – 03/2014

Provided technical leadership for external clients in order to resolve known application and process issues. Delivered results to clients using strong analytical and organizational skills. Reviewed and revised product documentation and current processes to best support department.

Key Achievements:

Assist clients when experiencing problems and software issues; troubleshoot client issues and provide resolution to concerns; providing guidance following product release and post fix testing.

Managed designated customer accounts for multifaceted client issues; effectively worked onsite with customers on qualification, configuration, and repair.

Canadian Wheat Board, Winnipeg, MB

Farm Service Specialist, 05/2008 – 01/2012

Partnered with clients and internal stakeholders to provide clients with multiple grain marketing and financial options. Provided select opportunities to each client based on their requirements and background.

Key Achievements:

Resolved client issues by developing plans that met and exceeded expectations and kept the clients’ needs as priority.

Modified reports in order for business to export data to an excel file.

Created new ideas and solutions to challenging internal issues; acted proactively to organize requirements, documents, procedures, and work areas.

Canadian Wheat Board, Winnipeg, MB

Quality Assurance/UAT Tester, 01/2009 – 01/2010

Participated in the quality assurance and UTA testing of a new internal operating system designed for Canadian Wheat Board. Created new UTA test scripts documents based upon previous test scripts and user cases.

Key Achievements:

Generated test cases and summaries, aligning objectives with organizational goals.

Verified bug fixes on current products; creating manual and automated test cases using available corporate tools.

Worked on numerous quality upgrade projects on internal systems used by the organization’s grain quality assessment team.

Analytical in testing approach and familiar with change control options for continued improvement.

Education and Credentials

Bachelor of Science in Business Management (2009)

University of Manitoba, Winnipeg, Manitoba

Certifications

Certified Business Analyst, Red River College (2015)

Professional Development

Agile and Waterfall Project Methodologies; UML Diagrams; Data and Process Flow Diagrams; QA/UAT Testing; SQL Coding; Computer skills including MS office, Windows, Remedy, Outlook, PowerPoint, Microsoft Viso, PLSQL, and internet research; ITIL Best Practices, Jira, Confluence

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