Software Development ~ Database ~ IT Analysis ~ Project Manager
Talented IT professional with extensive experience in Software engineering, database architecture, administration, backup and recovery.
Expertise in software/hardware integration.
Extensive knowledge of database architecture and program design, and configuration.
Enthusiastic individual with strong work ethics fluent in English, Farsi and German
Databases: Oracle, SQL, SQLPLUS, Gupta, Access
Technical Language: PLSQL, Visual Basic, SQL, Java, XHTML, CSS, Java script, C++, HTML 5, CSS 3
Platforms: Windows, Apache and Tomcat
Software: Microsoft Office, Visio, Adobe CS, Word press, Artistree, Joomla, JQuery, Photoshop, Dreamweaver
Education and IT Training
Computer Programming, in Progress, Gwinnett Technical College
IT’S Analysis Design & Project Manager
●Relates course work: Advanced systems Project, Programming in C++II (VS2013)
Certificates: Java Programming, July 2013. Gwinnett Technical College
Computer Programming, Java. Java EE6
Structured Query Language-SQL
●Relates course work: Advanced systems Project, Programming in C++I
Bachelor of Computer Science, Information Technology, July 1998. Polytechnic Dortmund
Related course work: Programming, software technology
First/second IT Technical Assistant
Public Health England, London, England 3/2015 – 9/2015
Provide first/second level support for Microsoft Office and hardware incidents. Provide first level support for telecom and network incidents.
Handling IT incidents and requests received via telephone, email or Help Desk application
Incident logging through the Help Desk application and managing/prioritizing workload.
Remote user administration.
Using native monitoring and troubleshooting tools in both physical and virtual (VMware) environments.
Diagnose problems in a complex environment and provide effective solutions quickly.
Manage and support Access Database.
Website development using Artistree and Joomla
Specialist Sales Associate
Macy’s 7/2008 – 3/20015
The Specialist Sales Representative expands relationships with existing customers by directing and supporting collaborative sales efforts to grow one or more assigned product lines. The Product Specialist Sales Representative closes on qualified opportunities referred by the Business Development Sales Representative, while actively collaborating with these team members.
The Specialist Sales Representative is responsible for achieving sales quota in the assigned product lines, and for supporting the product-line success of an assigned team of sales associates.
Use checkout application, search application, client application, fulfillment application, schedule application, repair application, special offer application, iberjouer application, communication application, open and close application, order to store application, macys.com application, new account application.
Supports the success of an assigned team of salespeople, including Account Managers, and Business Development Sales Representatives.
Meets assigned targets for profitable sales growth in assigned product lines.
Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge and sales skills.
Lead demand-generating marketing activities in the assigned market for the assigned product specialty.
Establish productive, professional relationships with key personnel in assigned customer accounts.
Coordinate the customer involvement of other company personnel when needed, including support resources, team members, and management.
Achieves assigned product sales quota.
Supports initiatives that ensure product profitability.
Achieves product growth targets in the assigned geography or account base.
Maintains high customer satisfaction ratings that meet company · Maintains high customer satisfaction ratings that meet company standards.
Completes required training and development objectives within the assigned time frame.
Diagnose problems in a complex environment and provide effective solutions quickly (register area)
Project manager and Website designer, Atlanta GA 08/2008 – Present
Aldo’s Café / Andisheh School / Shiraz Cafe
Provide website design services using HTML, XHTML, XML, CSS and Java Script.
Provide graphic design services.
Create technical documents and manuals for staff
Provide IT support and setup office computers with appropriate software.
Setup and network all office equipment including printers and routers.
Senior Software Developer 05/2002 – 07/2006
SSI Schaefer, Germany
Designed and developed publishing commerce applications to create an automated system in a warehouse
Of Bosch company. (Over 6 mil. Euro project)
Worked with customers/employees to identify computer problems and deliver solution.
oReviewed current systems
Design and Automatized the new system
oWith Visio and Excel
Created working calendar schedule, weekly task schedule
Produced detailed specifications and separate to small project
Oracle form and PLSQL
Scanner friendly forms with Visio and PLSQL and excel
Make RSID with PLSQL Procedure
Add to inventory and move to location
oStorage and retrieval
oReceiving order, prorating the order
oconveyor and transport
Scanner friendly forms (Oracle Forms)
Order pick up (PLSQL )
Pick he order(PLSQL)
Automatic relocated to packing place ( Palette or small items)
Packing application ( Oracle forms and PLSQL procedure)
Weight and volume calculated from order
Pick the right box
Scanning and confirm the item and count of the item
Print (Oracle report) 2 times documents
olabel for transportation throw rolling band and light scanner to shipping department
Scanner (Oracle forms and PLSQL procedure) for order
Tested the product in controlled, real situations before going live.
Technical writing and preparation of training manuals
Supporting 24/7 problem solution
Heyde, Inc., Germany 09/1999 – 04/2002
Responsible for user support, Publishing, Commerce, stored procedure including Pick & Pack, commissary, and inventory and logistics development of Projects (QVC, KD, Markel, etc.)
Designed implementation of forms/reports in Oracle and Access
Tested and trained employees
Responsible for troubleshooting and debugging in all areas