Software Development ~ Database ~ IT Analysis ~ Project Manager

Relevant Skills

Talented IT professional with extensive experience in Software engineering, database architecture, administration, backup and recovery.

Expertise in software/hardware integration.

Extensive knowledge of database architecture and program design, and configuration.

Enthusiastic individual with strong work ethics fluent in English, Farsi and German

Technical Summary

Databases: Oracle, SQL, SQLPLUS, Gupta, Access

Technical Language: PLSQL, Visual Basic, SQL, Java, XHTML, CSS, Java script, C++, HTML 5, CSS 3

Platforms: Windows, Apache and Tomcat

Software: Microsoft Office, Visio, Adobe CS, Word press, Artistree, Joomla, JQuery, Photoshop, Dreamweaver

Education and IT Training

Computer Programming, in Progress, Gwinnett Technical College

IT’S Analysis Design & Project Manager

●Relates course work: Advanced systems Project, Programming in C++II (VS2013)

Certificates: Java Programming, July 2013. Gwinnett Technical College

Computer Programming, Java. Java EE6

Structured Query Language-SQL

●Relates course work: Advanced systems Project, Programming in C++I

Bachelor of Computer Science, Information Technology, July 1998. Polytechnic Dortmund

Related course work: Programming, software technology

Professional Experience

First/second IT Technical Assistant

Public Health England, London, England 3/2015 – 9/2015

Provide first/second level support for Microsoft Office and hardware incidents. Provide first level support for telecom and network incidents.

Handling IT incidents and requests received via telephone, email or Help Desk application

Incident logging through the Help Desk application and managing/prioritizing workload.

Remote user administration.

Using native monitoring and troubleshooting tools in both physical and virtual (VMware) environments.

Diagnose problems in a complex environment and provide effective solutions quickly.

Manage and support Access Database.

Website development using Artistree and Joomla

Specialist Sales Associate

Macy’s 7/2008 – 3/20015

The Specialist Sales Representative expands relationships with existing customers by directing and supporting collaborative sales efforts to grow one or more assigned product lines. The Product Specialist Sales Representative closes on qualified opportunities referred by the Business Development Sales Representative, while actively collaborating with these team members.

The Specialist Sales Representative is responsible for achieving sales quota in the assigned product lines, and for supporting the product-line success of an assigned team of sales associates.

Use checkout application, search application, client application, fulfillment application, schedule application, repair application, special offer application, iberjouer application, communication application, open and close application, order to store application, macys.com application, new account application.

Supports the success of an assigned team of salespeople, including Account Managers, and Business Development Sales Representatives.

Meets assigned targets for profitable sales growth in assigned product lines.

Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge and sales skills.

Lead demand-generating marketing activities in the assigned market for the assigned product specialty.

Establish productive, professional relationships with key personnel in assigned customer accounts.

Coordinate the customer involvement of other company personnel when needed, including support resources, team members, and management.

Achieves assigned product sales quota.

Supports initiatives that ensure product profitability.

Achieves product growth targets in the assigned geography or account base.

Maintains high customer satisfaction ratings that meet company · Maintains high customer satisfaction ratings that meet company standards.

Completes required training and development objectives within the assigned time frame.

Diagnose problems in a complex environment and provide effective solutions quickly (register area)

Project manager and Website designer, Atlanta GA 08/2008 – Present

Aldo’s Café / Andisheh School / Shiraz Cafe

Provide website design services using HTML, XHTML, XML, CSS and Java Script.

Provide graphic design services.

Create technical documents and manuals for staff

Provide IT support and setup office computers with appropriate software.

Setup and network all office equipment including printers and routers.

Senior Software Developer 05/2002 – 07/2006

SSI Schaefer, Germany

Designed and developed publishing commerce applications to create an automated system in a warehouse

Of Bosch company. (Over 6 mil. Euro project)

Worked with customers/employees to identify computer problems and deliver solution.

oReviewed current systems

Design and Automatized the new system

Made prototype

oWith Visio and Excel

Created working calendar schedule, weekly task schedule

oFlowchart

oGantt Chart

oNetwork diagram

Produced detailed specifications and separate to small project

oReceiving

Oracle form and PLSQL

Scanner friendly forms with Visio and PLSQL and excel

Make RSID with PLSQL Procedure

Add to inventory and move to location

oStorage and retrieval

Automatic placement

oReceiving order, prorating the order

oconveyor and transport

opicking

Scanner friendly forms (Oracle Forms)

Order pick up (PLSQL )

Start point(PLSQL)

Pick he order(PLSQL)

oPacking

Automatic relocated to packing place ( Palette or small items)

Packing application ( Oracle forms and PLSQL procedure)

Weight and volume calculated from order

Pick the right box

Scanning and confirm the item and count of the item

Print (Oracle report) 2 times documents

oInvoice

oShipping address

oContent

olabel for transportation throw rolling band and light scanner to shipping department

oShipping

Scanner (Oracle forms and PLSQL procedure) for order

Transportation

oinventory

Tested the product in controlled, real situations before going live.

Technical writing and preparation of training manuals

Maintained the Pick & Pack system using Oracle PLSQL to update database, Oracle Forms to create computer screen and interface between java, JavaScript, VB, Visio, Excel (VB) to create a scanner screen for commissary and inventory.

Supporting 24/7 problem solution

Software Developer

Heyde, Inc., Germany 09/1999 – 04/2002

Responsible for user support, Publishing, Commerce, stored procedure including Pick & Pack, commissary, and inventory and logistics development of Projects (QVC, KD, Markel, etc.)

Designed implementation of forms/reports in Oracle and Access

Tested and trained employees

Responsible for troubleshooting and debugging in all areas

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