PERSONAL INFORMATION Mohamed Amine Grinou
Old alghanim, 00000 Doha (Qatar)
email@example.com / firstname.lastname@example.org Gender: Male
Date of birth: 16/09/1991
Sep 2015 / Dec 2018 Call center and customer services Company of Construction Works. Heating and air conditioning (Algeria) Job Duties:
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Take the customer through the sales process
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
JOB APPLIED FOR Looking forward to joining a reputable organization that maintains a professional environment where i can improve my skills and to obtain key position lead me to professional advancement and thereby to the fulfilment of the company's objectives
EDUCATION AND TRAINING
Sep 2007–Jun 2011 High school certificate
Ahmed Zahana High School, Ain Defla (Algeria)
Sep 2011–Jun 2014 Bachelor degree in Information technology Speciality Data Bases Networks and information system
Technology department university of Djilali Bounaama Khmis Miliana, Ain Defla (Algeria) WORK EXPERIENCE
Job-related skills Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Page 2 / 2
Good knowledge of: databases and SQL (SQLServer. Oracle developer)
Good knowledge of: C# programming.
Computing skills: Operating system: Windows (XP, Seven, Eight, ten)
Microsoft Office pack.
Maintenance: software and hardware
Diplomat available in case it is required
Mother tongue(s) Arabic
Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 C1 C1 C1
French C1 C1 C1 C1 C1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Speed and accuracy in completing daily tasks
Good team leading skills
Understand the regulatory, fair trading and competition rules relating to customer service.
Having a clear voice and a excellent telephone manor
Easy to learn and get use to the organizational situation and policies
Ability to work in dynamic and multicultural environment
Hard worker, effective personality, Ability to work under stress, able to take decisions.