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Business Analysis, Product Management

Milford, Massachusetts, United States
March 10, 2019

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Denice Wirtz ** Harding Street Milford, MA 01757 mobile: 781-***-****

Summary of Qualifications

Highly motivated, adaptable, collaborative, results oriented IT Professional with strong organizational and communication skills. Proven track record in complex environments where the ability to understand the details and think strategically are essential. Ecommerce Product Manager with 5 years of experience in both building and improving proprietary web solutions. Certified Business Analyst with over 10 years of experience. Knowledgeable in Access Management, Customer Management, Content & SKU Management, Demand Planning, EDI, ETL, Financial, Inventory Management, Merchandise Planogramming, Order Management, Replenishment, and Reporting Systems as well SOA and Microservices. Certified Agile Scrum Master and Product Owner with experience in Lean, Scrum and Kanban.

Professional Experience

Staples, Framingham, MA

Product Manager (January 2017 - February 2018)

Scrum Master and Product Manager for the team responsible for the design and development of a proprietary Global Pricing Service; a Tier 3 micro service that provides Pricing and Promotional information to multiple consumers across the Staples ecosystem including, and

■ Developed and maintained Roadmap, Backlog, User Stories and a variety of diagrams detailing overall Pipeline which includes many Tier 1, Tier 2, Tier 3 services, internal systems, databases (Couchbase and Mongodb), and other back end systems.

■ Instituted Daily Stand Up and other Agile Ceremonies. Represented team in other teams’ Stand Ups.

■ Collaborated with Project Managers, Program Managers, Development Managers and other Product Managers to develop the Business Case for the Price Pivot Project which changed the way that an individual customer’s pricing was determine.

■ Led the End to End testing phase, collaborating with a total of 18 different teams.

Senior Product Manager (July 2015 - January 2017)

Senior Product Manager responsible for Staples Exchange, a proprietary Vendor portal.

■ Accountable for the team of Product Managers responsible for the development of Roadmaps, Backlogs and User Stories.

■ Responsible for Acceptance Testing and approval of all releases.

■ Collaborated with multiple stakeholders to define product strategy and articulated that strategy to IT teams and Business Partners.

■ Built and managed Roadmaps and Backlogs containing deliverables impacting numerous cross functional teams as well as Vendor partners.

■ Collaborated with Senior Management to develop Business Cases including scope, cost and benefits, for high level deliverables involving multiple IT Teams and Business Partners.

Product Manager (July 2014 - July 2015)

Product Manager for Staples Exchange.

■ Elicited and translated User needs into requirements documents.

■ Developed screen mocks.

■ Collaborated with onshore and offshore development teams.

■ Negotiated scope with Business Partners.

■ Drove team to deliver MVP as our initial release on time and under budget.

Consultant Business Analyst (Aug 2013 - July 2014)

Lead Business Analyst on Staples Exchange a proprietary Drop Ship Platform project.

■ Led contract BA’s and business leadership thru early scoping exercises.

■ Developed strong collaborative relationships with Business, IT and Vendor Partners.

■ Defined initial requirements and developed screen mocks.

Participated in initial analysis of a Copy and Print solution provider being considered for acquisition.

■ Demonstrated ability to hit the ground running, learn quickly, and deliver successfully in a new space.

DWirtz Resume 2019 PAGE 2 OF 2

Principal Business Analyst (Oct 2010 - Aug 2013)

Lead BA on Invoice My Account, a complex project involving 6 different IT organizations, multiple business teams and a BA team comprised of 3-5 resources. Leveraged Business PSO, IT PSO, IT Team Leads and Management to escalate and resolve issues.

Led BAs for Shared Order Management Downstream Systems track. Systems included DRS, Epiphany, EDW/MDM, Microstrategy reporting and created of a mirror db of the Order Management System. Owned effort to educate all users.

Acted as Scrum Master on 6 month all hands effort to complete the Macro Designs for Shared Order Management System. Collaborated with Business and IT to escalate and resolve issues across multiple development and business teams.

Senior Business Analyst (Aug 2008 - Oct 2010)

Lead BA on SOA Services for Shared OMS project

■ Implementation of 26 new services spread across a staff of 3-5 BAs.

■ Led all service related fit gap sessions, managed schedule and resources, resolved and escalated issues.

■ Acted as SME on the bulk of the services including Gateway Services, WMS Services, Financial Services, Pricing and Marketing Materials Services.

■ Provided continuity, issue identification and resolution across project silos, provided organization and leadership in spaces where Project Managers were not available, provided SME knowledge and Project Management for End to End testing. BJ’s Wholesale Club, Natick, MA

Senior Business Analyst (Apr 2005 - Aug 2008)

Managed activities in complex process and solutions design, development, testing, and implementation of enterprise level efforts such as JDA Merchandise Planning and Assortment SKU

– replenishment by UPC.

Other Projects included: ECommerce Redesign and Site Search, Global Data Sync, Perishables Assessment and Scan Receiving.

Mentored BAs and led the effort to incorporate industry standard process and tools into SDLC.

Business Systems Interface Analyst (Jun 2002 - Apr 2005)

Filled both Project Management and BA roles on a number of mid-sized projects including: Sales Taxability by SKU, Private Brands Management System, Enterprise Security, Private Brands ASP, ProFoods, Gentran Upgrade, and Planogram.

EDI Coordinator (Jan 2000 - Jun 2002)

Implemented EFT (Electronic Funds Transfer), VMI (Vendor Managed Inventory), Pharmacy Transactions, Advanced Ship Notice, AS2 and FTP. Implementation included map development and partnering with AS400 development teams, Vendors, Banks and Business Partners Education:

Manager Mechanics - IT Leadership and Management Certification Dale Carnegie - High Impact Presentations

Certified Scrum Master and Product Owner

B2T Training - Certified Business Process Analyst

Mass Bay Community College

Professional Memberships:

Women Who Lead – Staples Women’s Community

Toastmasters International – past President and Founder – Speakeasy Toastmasters Chapter, Natick, MA International Institute of Business Analysis – past Chair of Member Quality – Greater Boston Chapter Software:

Microsoft Office Suite including Project and Visio, Rational RequisitePro and ClearQuest, Jira, Version 1, and Clarity. DWirtz Resume 2019 PAGE 2 OF 2

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