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Customer Service Training

Al Asimah Governate, Kuwait
March 10, 2019

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Block * street *** building 21

Mahaboula Kuwait

E-mail Add:

Mobile Number: (965-********

Personal Profile

I am independent and hardworking person capable of working alone who always strive to achieve a high standard whatever is undertaken. Extensively experience in minor tour activities, office works, customer service oriented, hospitality and computer literate. Knowledgeable in airline policy and procedure.

Educational Attainments

2000 – 2004 Bachelor of Science in Tourism

International School of Asia and the Pacific

Alimanao Hills, Penablanca, Cagayan

1996 – 2000 High School Degree

Cagayan National High School

Tuguegarao City, Cagayan

Personal Information

Date of birth: February 18, 1984

Age: 35

Civil Status: Single

Citizenship: Filipino

Height: 5 feet and 5 inches

Weight: 63 kilos

Language spoken: English, Basic Arabic and Filipino

Work Experiences

National Aviation Services

P.O.Box 301, Al-Farwaniya 81014

Company Details: an internationally reputed aviation services provider is an innovative and fast growing company that caters to airlines and airport worldwide.

Position: Passenger Service Agent November 02, 2014 - present

Job descriptions:

Handling passenger check – in services, document checking and issuing automated boarding pass baggage tagging

Delivering customer service, queue management

Assist unaccompanied minors and young travelers

Directing passengers from the gate to immigration, baggage claim, customs formality upon arrival or transit

Gate allocation stubbing and hand bag tagging

McDonald's KUWAIT

Kuwait, Kuwait

Company Details: The Company is property of Al Mousherji Catering Company. It is known as no. 1 fast food in kuwait. It has currently 76 branches within Kuwait.

Position: Crew Trainer May 2011 – October 16 2014

Job Description:

Prepare food

Serves customers and carry out tasks within the restaurant

Maintain high standard of cleanliness

Time to time changes of duties to cover operational requirement

Performs as teacher, coach, role model and expert

Seminars and training Attended

National Aviation Training Services

Basic airport procedure

Passenger’s handling and documentation

Airside/Landside safety and security

Customer service

IATA DGR licensing for CAT 9

Departure Control System-Sita

Hobbies and Interests

Listening to music’s, traveling and Adventures, Keeping pets, Surfing internet, Swimming, Playing badminton, Cooking Filipino Dishes.


Excellence available upon request.

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