SAMER AL BALDAWI
Address: **** *********** ******
Houston, TX 77063
More than 5 years experience in Telecommunication and IT engineering including all telecom system, MS Cloud product, MS windows server 2012 and ISP. Proven technical expertise with ability to troubleshoot communication system and analyze its issue and solved it in shortage method with script creator. Experience in Technical support for MS Cloud product, MS windows server 2012 and ISP troubleshooting system issue and solved it remotely, support network users with technical information and problem solution guide.
B.Sc. Network Engineering, Al-Nahrain University, Baghdad, Iraq (2013)
B.Sc. Project: Archiving System (to Archive and share documents among Organization units by using intranet method).
September 2018 to Present Whole Unit Repair/Computer Technician
CSAT SOLUTIONS - Houston, TX
• Troubleshoot and fix the issue for apple Macbook
• Test fixed unit as primary test before sent it to test line
• Install/Restore Mac OS for unit that need Mac OS Restore
Dec 2015 – Aug 2018 RAN Operation Engineer/ Maintenance Engineer
Asiacell Telecom Company
AsiaCell Telecom Company is an Iraqi telecommunications company and it’s the biggest telecommunication company in Iraq that offers mobile phone services and Mobile Internet.
·Install software and configuration for LAMPSITE and supervision on hardware installation at Iraqi central Bank, Babylon Mall & Zayona Mall in Baghdad.
·Rehab BSC Monitor system and make expansion for it.
·Add 2’nd Carrier 3G Band for all sites in Diyala province in Iraq
·Install software and configuration for Jammer sites in Iraqi Jail
·Make Expansion for RNC in Baghdad Airport to handle more traffic
·Dismantle and Uninstall BSC from Asiacell system which it is located in Baghdad Airport.
·Supervision on survey for all sites located in Baghdad AlKarkh region and rehab damaged one.
·Cutover sites between BSCs to reduce number of BSCs project for asiacell
·Apply Reframing project to prepare U900 plan for Diyala Province.
·Convert BTS from TDM service Mode to IP service.
·Monitor Network to reduce outage in service and keep SLA in accepted range
·Experience with UTRAN Theory, MSC, BCS, BTS, Node-B and RNC functionality
·Experience with Mechanical and Electrical tilt
·Experience with VSWR test and using Anritsu site master
·Experience with monitor and analyze data flowchart for drive test and KPI diagram
·Experience with R99 UMTS, HSDPA & HSUPA
·Experience with UMTS Interfaces
·Basic experience with LTE interfaces
·Maintenance cell phone sites from RAN/BSS side for Software and hardware
·Implement change request for 2G/3G Parameters to enhance network KPI
·Make Alarms report for All system to reduce faulty probability
·Monitor KPI Report to check service issue if found
·Configure and install new BTS/NodeB in system
·Check and implement NOC Change Request to establish new link, expansions, and redistribution sites
·Troubleshooting and fix issue in system if found it
·Arrange between power, transmission, etc section to power on new site or establish new links
Jan, 2014 - Aug, 2015 Technical Support Engineer/ Technical Engineer
Exceed IT Service (Microsoft) /Baghdad-Iraq Branch
It is a regional IT solution company which it is a golden Partner of Microsoft company in Arabian Gulf and Middle East area. It is deal with IT and Microsoft cloud solution and local solution.
·Telemarketing project for MS Cloud solution in Gulf Area
·Technical proposal for customers about MS Cloud solution
·Demo web site template for companies in Gulf area
·Technical support for Sale persons remotely and make presentation to explain product to costumer
·Make quick training course for new employee and new costumers
·Telemarketing MS cloud product, Windows azure, windows server, etc…
Aug, 2013 – Jan, 2014 Technical Support Engineer
EarthLink Telecommunication in Iraq
It’s the biggest ISP Company in Iraq which provide internet service to customers with shared and dedicated IP address.
·Technical support to ISP Agents to solve their issue by phone or remotely
·Monitor PRTG system to avoid bad KPI or outage in service
·Upgrade software package for wireless devices and routers to make service stable.
·Make a training quick course for new employee that join the team
·Make support for OMC section in Company to implement new alignment
·Jul, 2012 GSM fundamentals from Asiacell Telecommunication.
·Jan, 2014 Comptia A+
·Jan, 2014 Comptia N+
·Feb, 2014 410 Installing and Configuring Windows Server 2012
·Mar, 2014 411 Administering Windows Server 2012
·Apr, 2014 412 Configuring Advanced Windows Server 2012 Services
·Aug, 2014346 Managing Office 365 Identities and Requirements
·Oct, 2014 Tele-Marketing
·Oct, 2014 Communication Skills
·Apr, 2016 Antenna Theory
·Apr, 2016 RF Wireless Infrastructure Fundamental