CARLOS VILCHES

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*/** ******* ******

Dover Heigths

Sydney, NSW 2030

029*******

042*******

ac8qek@r.postjobfree.com

Skills and Experience:

● Over a decade experience in Sales and Travel Industries

● Understanding and acceptance of different cultures as a being World Traveller

● Experienced in liaising with a wide demographic

● Ability interact with all levels of professionals

● PC technical competencies including use of Microsoft Windows 98 and Proprietary Tourism

● Multilingual ( English, Spanish, French, Italian & Greek )

● Translation skills (non-accredited)

● Demonstrated customer service ability and experience

● Demonstrated sales ability

● Supervisory experience and people management skills

● Understanding of business as an owner/operator

● Initiative and research skills

● Cash handling and Budgeting experience

● Administrative and clerical experience

EMPLOYMENT HISTORY

Marie Bouquet, Surry Hills March 2011- current

Manager

Self employed, providing services in Marketing, Flowering, Interpreting/Translating.

● I’ve been doing markets across Sydney, selling different products, from flowers, Jerky, accessories, chocolates, clothing and other items...

● I also work as Interpreter on call basis for Speak your language, Liverpool 2170.

● I also provide services on Marketing, creating data base, Business Developing, Call Centre (Inbound/Outbound), Customer Service, Technical Support & Sales.

● I also provide services in the flower industry, doing events, weddings, corporate arrangements and unique pieces on request.

Simmons Marketing, Sydney, Australia.

2007- Feb 2011

Marketing/Customer Service Officer.

● Dealing with prospect clients in a very busy call centre. Providing assistance to old clients and taking care of different assignments or campaigns across Australia.

● Providing superior customer service to clients in different languages and utilizing sales and marketing techniques in order to obtain great results.

● Recognized and received commendations for outstanding client service through effective listening, thorough needs assessments and meticulous follow-through. Premier Technical Services Inc, Rochester, NY USA

2003 - 2006

Interpreter / Translator

● Provided multi-lingual simultaneous interpretation in hospital, health centre, court, schools, private firms (Spanish, Italian, French, Greek and Portuguese)

● Translation in diverse languages (English, French)

● Interacted expensively with diverse ethnic.

Creation of “Sauvage Flower Shop” and Green café Y Jardin, Santiago de Chile 1997-2003

Manager/Owner

● Managed employees and facilitated training for new employees.

● Interacted extensively with customers and vendors.

● Managed purchasing inventory and administration.

● Creative and artistic, ability to develop unique, personalized pieces for individual Client needs.

Air Liberté, Orly Airport, Paris, France

1992-1997

Front Desk Supervisor

● Supervised staff in busy airport, providing best customer service to passengers.

● Provided information to passengers and solve problems when required.

● Coordinate international y domestic flights, issue of airline tickets on request. Kosmos Travel & Shipping Co., Athens, Greece

1987-1991

Assistant to the C.E.O

● Exceeded goals and sales each year, receiving promotion within 2 years.

● Consistently surpassed performance quotas significantly.

● Negotiated all contracts, both new agreements and renewals of existing major accounts.

● Promote & Sale of Greece within Eastern Europe (URSS, Poland, Hungary, Czechoslovak).

EDUCATION & TRAINING

Small Business Management Certificate IV, Clearly Business BEC, Sydney. Flower Designing & Window Display Certificate, Paris. Marketing & Management Training: Incentive Sales; Telemarketing, International S&M, Rochester, NY.

Travel & Tourism Certificate, Sydney.

Art studies. Athens.

Interpretation & Translation Studies, Sydney,Paris, Athens, New York. Mining Engineering Degree, State University of Copiapo, Chile.

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