Customer Service Sales
Resume:
CARLOS VILCHES
-
Dover Heigths
Sydney, NSW 2030
*************@*****.***.**
Skills and Experience:
● Over a decade experience in Sales and Travel Industries
● Understanding and acceptance of different cultures as a being World Traveller
● Experienced in liaising with a wide demographic
● Ability interact with all levels of professionals
● PC technical competencies including use of Microsoft Windows 98 and Proprietary Tourism
● Multilingual ( English, Spanish, French, Italian & Greek )
● Translation skills (non-accredited)
● Demonstrated customer service ability and experience
● Demonstrated sales ability
● Supervisory experience and people management skills
● Understanding of business as an owner/operator
● Initiative and research skills
● Cash handling and Budgeting experience
● Administrative and clerical experience
EMPLOYMENT HISTORY
Marie Bouquet, Surry Hills March 2011- current
Manager
Self employed, providing services in Marketing, Flowering, Interpreting/Translating.
● I’ve been doing markets across Sydney, selling different products, from flowers, Jerky, accessories, chocolates, clothing and other items...
● I also work as Interpreter on call basis for Speak your language, Liverpool 2170.
● I also provide services on Marketing, creating data base, Business Developing, Call Centre (Inbound/Outbound), Customer Service, Technical Support & Sales.
● I also provide services in the flower industry, doing events, weddings, corporate arrangements and unique pieces on request.
Simmons Marketing, Sydney, Australia.
2007- Feb 2011
Marketing/Customer Service Officer.
● Dealing with prospect clients in a very busy call centre. Providing assistance to old clients and taking care of different assignments or campaigns across Australia.
● Providing superior customer service to clients in different languages and utilizing sales and marketing techniques in order to obtain great results.
● Recognized and received commendations for outstanding client service through effective listening, thorough needs assessments and meticulous follow-through. Premier Technical Services Inc, Rochester, NY USA
2003 - 2006
Interpreter / Translator
● Provided multi-lingual simultaneous interpretation in hospital, health centre, court, schools, private firms (Spanish, Italian, French, Greek and Portuguese)
● Translation in diverse languages (English, French)
● Interacted expensively with diverse ethnic.
Creation of “Sauvage Flower Shop” and Green café Y Jardin, Santiago de Chile 1997-2003
Manager/Owner
● Managed employees and facilitated training for new employees.
● Interacted extensively with customers and vendors.
● Managed purchasing inventory and administration.
● Creative and artistic, ability to develop unique, personalized pieces for individual Client needs.
Air Liberté, Orly Airport, Paris, France
1992-1997
Front Desk Supervisor
● Supervised staff in busy airport, providing best customer service to passengers.
● Provided information to passengers and solve problems when required.
● Coordinate international y domestic flights, issue of airline tickets on request. Kosmos Travel & Shipping Co., Athens, Greece
1987-1991
Assistant to the C.E.O
● Exceeded goals and sales each year, receiving promotion within 2 years.
● Consistently surpassed performance quotas significantly.
● Negotiated all contracts, both new agreements and renewals of existing major accounts.
● Promote & Sale of Greece within Eastern Europe (URSS, Poland, Hungary, Czechoslovak).
EDUCATION & TRAINING
Small Business Management Certificate IV, Clearly Business BEC, Sydney. Flower Designing & Window Display Certificate, Paris. Marketing & Management Training: Incentive Sales; Telemarketing, International S&M, Rochester, NY.
Travel & Tourism Certificate, Sydney.
Art studies. Athens.
Interpretation & Translation Studies, Sydney,Paris, Athens, New York. Mining Engineering Degree, State University of Copiapo, Chile.
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