Payroll, HR, Office Manager

Renee Stokes

Bellevue, WA *****

*********@*****.*** - 425-***-****

I am looking to join a progressive organization in Operations Management and Human Resources to provide high-end administrative support. I am a confident, cheerful, forward-thinking individual with refined interpersonal and multitasking skills. Organizational and administrative skills in maintaining employee records, processing payroll, benefits coordination and resolving staff issues for optimal company operations are also areas in which I excel.

WORK EXPERIENCE

Operations & Compliance Manager

ERSG US Holdings, Bellevue, WA October 2017 to February 2019

ERSG is a staffing agency in the alternative energy sector. The business employed workers across the US on temporary work assignments. I joined at the beginning of its second year when a lot of processes and procedures had to be designed and implemented, as well as establishing the business to employ workers in new states. It was a sales driven business with between 30-80 temp employees, and my responsibilities included the onboarding, payroll, compliance and bookkeeping, and duties as follows:

Manage & Submit bi-weekly payroll

New Hire onboarding

I9 Employment Verification

Manage OSHA claims & logs

Apply for and manage Workers Compensation and Unemployment accounts in several states, (including monopolistic states), and respond to claims

Submit and file monthly WA State B&O tax reporting

Respond and meet with Workers Comp auditors to provide employee earnings reports, as well as 941's for quarterly & yearly audits/true-ups.

Respond and comply with state garnishment & employment verification notices

File monthly Employee Earnings reports to the State of California.

Create payroll estimates to ensure enough funds are available in the bank for a payday.

Bank deposits

Accounts Payable for two offices including printing checks

Bank reconciliation via QuickBooks Online.

Assigning GL codes, and adding journal entries for transactions downloaded into QuickBooks from the bank

Credit Card management

Managing company cellphones by adding and removing lines as necessary

Manage all office vendors

Order office supplies as needed

Create office birthday events.

Office Notary

Accounts Payable/HR Administrator/Office Manager/Executive Assistant to President/CEO

Pacific Portfolio Consulting - Seattle, WA - October 2015 to Oct 2016

Pacific Portfolio is a wealth management firm which services both high net worth clients as well as commercial businesses. I joined the company just shortly before our lease ended, and executed a full office move from Two Union in Westlake, to Columbia Tower. The relocation entailed, working with the project manager of Columbia Tower property management as well as the General Contractor to design and construct the new, and previously demoed office space. I was also in charge of the following duties:

Employee Benefits Coordinator

Payroll Administration

New Hire Onboarding

I9 Verification

Coordinate and execute full office relocation

Accounts Payable (in Sage Cloud Accounting)

Accounts Receivable, bank deposits

Calendar management for President/CEO

Coordinating company events (Team Building, Monthly birthday recognitions, Employee Holiday parties, Client Open House Gala after office relocation)

Reorder office supplies

Schedule and confirm meetings for CEO/President

Update marketing materials

Maintain company website information

Manage front desk personnel

Vendor management

IT and employee liaison

Cut benefits costs by 18% by negotiating favorable contracts and ensuring that the company did not pay for benefits for which employees were ineligible.

Accounts Payable, Trainer, Administrator

Byram Healthcare - Redmond, WA - January 2010 to October 2016

Byram Healthcare is a mail order durable medical supply company which fills DME prescriptions and ships the orders direct to patients’ homes. I was responsible for employee training in our office of approximately 90 people and also traveled to train new hires in Byram locations out of state. I was the top seller of our preferred product promotion and outsold the second place employee by 18%. I was also the liaison between our shipping warehouse and customer service department. Because of my positive attitude and cheerful disposition, I was selected to be head of the office Morale Committee and coordinated company events every quarter. Other duties included:

Accounts Payable

Accounts Receivable

Troubleshooting customer product issues

Tracking and reporting on shipping errors through excel

Crediting customer accounts

Process online payments over the phone for account balances

Place purchase orders for hospitals and nurses

Create new accounts for patients via fax from Dr. Office and over the phone.

Verify patient insurance information

Inventory management

Schedule conference calls

Coordinate meetings

Book travel arrangements

Head of the Morale Committee

Head Sales Auditor, Supervisor, Bookkeeper, HR Assistant

Chemlawn - Redmond, WA - June 2004 to January 2009

Chemlawn was a lawn care company based out of Redmond. Initially starting as the sales auditor, I was quickly promoted to lead auditor and then HR assistant who managed several HR functions, including recruiting and training new employees, administering benefits, and managing HR records. I also coordinated annual 401k enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health programs to promote employee wellness and shadowed exit interviews. I authored the sales script, promoting our AutoPay program after leading the company at 51% customer conversion, the company average being 10%. Other duties included:

Responsible for auditing all components of sales made by the branch, by making sure they are complete

and accurate

Accounts Receivable and Payable.

Payroll assistant

Investigate and resolve incoming customer disputes.

Entering incoming sales in the computer (data entry)

Responsible for training of new employees who joined the company

Coordinate and schedule operational logistics for the sales representatives; as well as other departments.

Provide administrative support for the customer service department such as answering multi-line

telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Compose and edit correspondence and memorandum from dictation and

nonverbal direction.

File all sales both electronically and physically

Schedule all necessary appointments and inspections.

Travel to other branches to train new hires

Barista, Shift Supervisor

Starbucks Coffee - Kirkland, WA - May 2002 to May 2004

Accurately maintain cash resources by computing sales, sales prices, receiving and processing payments

Responsible for distribution of weekly tips to employees

Coordinator/facilitator in scheduled meetings

Ticket, arrange and display merchandise to promote current sales

Assistant manager

Mariposa - Bellevue, WA - September 2001 to May 2002

Open and close cash registers, balance cash drawers and make nightly deposits.

Maintain knowledge of current sales and promotions, policies regarding payment, returns and exchanges, and security practices.

Calculate sales prices, total purchases, and receive and process cash and credit payments.

Maintain records related to store sales performance.

Watch for and recognize security risks and thefts and know how to prevent or handle those situations.

Coordinator/facilitator in scheduled meetings

Arrange and display merchandise to promote upcoming sales

EDUCATION

Associate

Bellevue College

2004

SKILLS

Payroll administration, New Hire Onboarding, Employment Laws, Company benefits coordination, HR Project Reporting, Sage Cloud Accounting software, QuickBooks, Microsoft Office (Word, Excel, PowerPoint, Outlook), Multi-Line Phone Systems, Employee Training, Accounts receivable & payable

Professional Development:

Ongoing training in the areas of compensation and benefits, employee and labor laws, workers’ compensation and workplace safety/security.

Affiliations:

Society for Human Resource Management (SHRM)

CERTIFICATIONS/LICENSES:

HIPAA trained and certified

WA State Notary

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