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Customer Service Office Assistant

Calgary, AB, Canada
March 09, 2019

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***** ****** ****** **. **, Calgary, AB, T3A 5V7 (T) 403-***-**** (E) CAREER PROFILE

Talented professional with strong administrative support and organizational skills, seeking the Receptionist position (05000- 001*******)


• Superior interpersonal and communication skills (written and verbal); ability to establish respect and credibility, strong aptitude to collaboration with a team, conflict resolution and building a network of positive trustful relationships

• 6+ years of customer service work experience

• Skilled in office work: answering and directing calls, assisting clients, managing correspondence, ordering supplies, maintaining spreadsheets, inventory management, proofreading and editing reports and other secretarial and business assignments

• Proficient in MS Office suite (MS Word, MS Excel, MS Outlook, MS PowerPoint), word processing (55wpm); able to quickly master new software

• Caring and patient, comfortable working with children of all ages

• Friendly and professional phone manner, discretion, exemplary integrity and work ethic

• Organized, attentive to details and able to display consistent accuracy and efficiency

• Adaptable, result driven, eager to continuously improve and deliver exceptional results

• Able to work effectively both independently and as within a cross-functional team

• Able to determine priority of work tasks, display initiative, adhere to multiple deadlines and thrive in a fast-paced environment RECENT WORK EXPERIENCE


Black Tusk Geophysics, Vancouver, BC 2016 – 2018

• Improved inventory record management

• Handled all supply purchases and expanded approved vendor records

• Facilitated repairs and coordinated shipments

• Developed data processing user guides and software application guides

• Edited and organized Quality System documentation and performed internal Standard Operating Procedure (SOP) audits – identified discrepancies and provided recommendations to update, developed workflows and refined procedures, assisted with tracking and development of Corrective Actions and Preventative Actions GEOPHYSICIST

Geopacific Consultants, Vancouver, BC 2016

• Performed Ground Penetrating Radar (GPR) surveys focused on Utility Locates across the Lower Mainland, British Columbia

• Coordinated work order implementation with a team of engineers, geologists, traffic controllers and city officials IT SUPPORT STAFF

University of Manitoba – Student Residences, Winnipeg, MB 2015 – 2016

• Troubleshooted hardware and software issue and established stable internet connection for campus residents CUSTOMER SERVICE REPRESENTATIVE

University of Manitoba Student Union - Digital Print & Design Center, Winnipeg, MB 2011 – 2016

• Skillfully managed day to day operations, communication, deliveries, work order processing

• Balanced multiple tasks while addressing customer requests, concerns and complaints

• Facilitated positive interactions, increased client satisfaction and generated returning clients

• Handled high volume of calls, provided information on products and services, increased sales

• Provided quotes and pricing information



University of Manitoba, Winnipeg, MB



Immigrant Centre Manitoba, Winnipeg, MB

Proofread and edited translations of legal documents to English. Corrected content, grammar and style DEVELOPMENT OFFICE ASSISTANT

St. Johns College (The University of Manitoba), Winnipeg, MB Managed the students’ and alumni database, maintained records up to date, performed data entry, searched records and gathered information on college alumni

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