Monica J. Lara

*** ******* ** *** ******* TX ****1

210-***-**** ac8qbu@r.postjobfree.com

Objective

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my experience to the fullest.

Skills: EMR, 40 wpm, Word, Excell, medical terminology, building rapport, bilingual Spanish

June 2018-December 2018

DSSW- EVV Specialist

●Vesta System Time keeping

●Entering time in and out for clients and their attendants

●Adjusting in and out time for payroll

November 2017 to June 2018

Conduet Global- Customer Service Agent

●Answering inbound calls for Verizon Wireless in a high call volume call center

●Assist customers with bill clarification, adding or removing service plans, troubleshooting, tracking orders inbound and outbound, update demographics on accounts

●Help in navigating My Verizon App

October 2016-September 2017

QTC Medical - Call Center Representative

●Schedule appointments for exiting veterans for compensation and pensions for their disability.

●Updating account demographics, tracking and issuing mileage checks

●Scheduling labs and any radiology exams needed

April 2014-September 2016

Xerox ACS- Tier II Agent

●Deesculation of high volume calls for multiple state prepaid debit cards for where state funds such as child support, unemployment, and TANF monies are deposited

●Updating callers accounts as needed reviewed transactions made, activation of new cards, deactivating lost or stolen cards, issuance of new cards

●Assisting with creating fraud disputes and submitting to the fraud department

Education -2001-2002

Kaplan College - Medical Assistant/Nursing

240 clinal front and back office Alamo City Medical Group

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