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Customer Service Administrative Assistant

El Paso, TX
10 hr
March 09, 2019

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Areceli P Cerpa

**** ***** ****** **

El Paso, Texas 79936


Professional Objective

Desiring a challenging position with advancement opportunity where my skills can be utilized to my fullest potential for the benefit of the Organization and myself.

Major Qualifications

Strong communication and interpersonal skills.

Relate well to people from all experience levels, backgrounds and ages. Good telephone skills. Apply active listening skills as well as Great customer service experience.

Take directions well

Follow detailed instructions. Very professional. Enjoy working with others as well as independently without direct supervision.

Detail oriented,

Exceptional clerical ability. Experienced in billing procedures, scheduling appointments, answering phones, following up and taking messages. Knowledgeable in front desk duties.

Bilingual English, Spanish, both written and verbal.

Office machines: computer, fax, copier, adding machine,

Microsoft Word.


Southwest Auto Collision

Administrative Assistant/Customer Service Rep/

Sept, 2003 to present / Family business

Front desk duties to include greeting customers, answering phones, beginning process of signing of contract for vehicle drop off, giving customers updates on their vehicle’s repairs. Following up with insurance companies. Collecting deductibles.

Wells Fargo Bank International Department

Customer Service Representative CSR

October1999 to August 2001

Responsible for all reception duties to include answering phones, greeting customers. Coorporate Assistant: responsible for scheduling travel arrangements for supervisor. As a CSR, I initiated sales and services of new accounts and referred to Personal Banker for closing.

Texas Tech University Health Sciences Center

Billing Department MPIP Office

Clerical Specialist III

August 1998 to Oct, 1999

Billing electronically of Medicaid (NHIC). Verify eligibility by accessing TDH-connect. Updating Medicaid accounts by using PCS workfile 1263 and assist patients with their questions and concerns.

Texas Tech University Health Sciences Center

Orthopaedic Department

Clinic Receptionist

July 1996 to August 1998

Responsible for front desk duties such as answering phones, scheduling appointments, printing daily clinic schedules, greeting patients. Handling of medical records.

Salvador Aguirre-Hauchbaum, M.D. Doctor of Psychiatry

Receptionist/Billing Clerk

May 1992 to April 1996

Responsible for all office duties to include: answering phones, making appointments, handling mail, greeting patients, preparing medical records, transcribing of psychiatric evaluations, filing, ordering supplies. Billing of Medicaid, Medicare, private insurance companies as well as billing patients. Posting of payments.

Roberto Canales M.D. (Pediatric Doctor)

May 1989 to May 1992

Front desk duties, to include answering phones, scheduling appointments, greeting patients, preparing medical record, filing, billing Medicaid. Posting of payments.

Privileged to review confidential patient information by attending the Medical Records Department at several hospitals.

Attended several administration and medical focused seminars. Completion of the “Dean Vaughn Learning System” as applied to medical terminology. April 1997.

Special Awards: Employee recognition award for outstanding performance and dedicated service in the area of customer relations. Texas Tech Health Sciences Center. December 1996.

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