Stephanie Harvey
Hendersonville, TN 37075
ac8q5s@r.postjobfree.com
OBJECTIVE: A highly motivated and resourceful Customer Service Assistant who possesses strong work ethics.
EXPERIENCE
CVS Caremark NASHVILLE June 2018-Present
Customer Care Service Representative
Answer incoming calls, assist member with prescription plans questions, refill prescriptions and process payment. Document all call in people, access ASD, Aetna Trak, Aetna Medicare, Medhok and verifying all accounts information through the Source, while maintaining great customer skills with several systems open.
Tristar LLC. NASHVILLE, TN July 2016- August 2018
Assistant Manager
Complete schedule, maintain accountability for all employees, maintain safe deposits, completing all daily paperwork and order food supplies for company while performing various Customer Services skills. Ctel Communications NASHVILLE, TN March 2016 – June 2016 Customer Service
Assist customer with their accounts during inbound and outbound call, applying all discounts that comply with the business, send of verification to ATT, and follow up on all accounts.
Cititrends NASHVILLE, TN September 2015 – February 2016 Retail Sales Associate
Assist customer with their chose in the items to purchases suggest sales. Cash customers out and also return items.
Support Solution NASHVILLE, TN April 2014 – September 2015 Direct Support Home Manager
Assist individuals with a disability to lead a self-directed life and contribute to the community, assists with activities of daily needs, and encourage attitudes and behaviors that enhances community inclusions service. S.AG Funeral Home NASHVILLE, TN March 2010- September 2013 April 2016 - August 2016
Receptionist
Collect, verify and submit all insurance information to the correct company Prepare information for Death Certificates and submit to doctors Submit all necessary paperwork for goods and services Manage and record all monies collected to company
Prepare documents for the Tennessean and the programs Submit payroll and other payments for the company. Robinson, Reagan and Young LLC. NASHVILLE, TN APRIL 2005 - SEPTEMBER 2009
Customer Collection Department
Contacted delinquent account holders by telephone or in writing and requests payment to bring the account current
Established alternative payment plan or other process for payment of delinquent accounts
Followed up with customers on established payment plans Documented collection activities and recommended charge-offs EDUCATION
GED
SOME COLLEGE
REFERENCES
UPON REQUEST