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Customer Service Manager

United States
14.00 hourly
March 12, 2019

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Stephanie Harvey

*** **** *****

Hendersonville, TN 37075


OBJECTIVE: A highly motivated and resourceful Customer Service Assistant who possesses strong work ethics.


CVS Caremark NASHVILLE June 2018-Present

Customer Care Service Representative

Answer incoming calls, assist member with prescription plans questions, refill prescriptions and process payment. Document all call in people, access ASD, Aetna Trak, Aetna Medicare, Medhok and verifying all accounts information through the Source, while maintaining great customer skills with several systems open.

Tristar LLC. NASHVILLE, TN July 2016- August 2018

Assistant Manager

Complete schedule, maintain accountability for all employees, maintain safe deposits, completing all daily paperwork and order food supplies for company while performing various Customer Services skills. Ctel Communications NASHVILLE, TN March 2016 – June 2016 Customer Service

Assist customer with their accounts during inbound and outbound call, applying all discounts that comply with the business, send of verification to ATT, and follow up on all accounts.

Cititrends NASHVILLE, TN September 2015 – February 2016 Retail Sales Associate

Assist customer with their chose in the items to purchases suggest sales. Cash customers out and also return items.

Support Solution NASHVILLE, TN April 2014 – September 2015 Direct Support Home Manager

Assist individuals with a disability to lead a self-directed life and contribute to the community, assists with activities of daily needs, and encourage attitudes and behaviors that enhances community inclusions service. S.AG Funeral Home NASHVILLE, TN March 2010- September 2013 April 2016 - August 2016


Collect, verify and submit all insurance information to the correct company Prepare information for Death Certificates and submit to doctors Submit all necessary paperwork for goods and services Manage and record all monies collected to company

Prepare documents for the Tennessean and the programs Submit payroll and other payments for the company. Robinson, Reagan and Young LLC. NASHVILLE, TN APRIL 2005 - SEPTEMBER 2009

Customer Collection Department

Contacted delinquent account holders by telephone or in writing and requests payment to bring the account current

Established alternative payment plan or other process for payment of delinquent accounts

Followed up with customers on established payment plans Documented collection activities and recommended charge-offs EDUCATION





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