Kansas City, MO 64114
TECHNICAL SALES SPECIALIST - DIGITAL ALLY
Lenexa, KS 2018 – December 2018
+Maintain up-to date and in-depth product knowledge on all Digital Ally products and services.
+Manage technical sales projects for multiple opportunities in assigned territory
+Design customer solutions, deploying and training once sold
+Ensure professional services sold, meet customers’ expectations
+Coordinate with inside and outside Sales Reps on assigned opportunities
+Coordinate directly with customers, IT staff, and 3rd party vendors to deploy solutions in a timely period
+Utilize CRM for project documentation and communications
+Onsite travel for sales presentations, customer onboarding and support services
+Perform other job-related duties and responsibilities as assigned.
NETWORK ENGINEER – JACK HENRY & ASSOCIATES
Springfield, MO January 2017 – May 2017
+Supports network operating system software on existing routers.
+Supports network hardware of existing routers.
+Provides phone support to employees or customers relative to networking technology.
+Analyzes network topologies to determine potential issues and makes suggestions for recommended changes.
+Assists with the preparation of network assessments and certifications.
+Additional essential functions for network support at a customer site.
+Supports communication equipment including routers, terminal servers, switches and firewalls.
+Corresponds with customer and other divisions within the company to insure all customer concerns and issues are resolved in a timely manner.
+Office 365 Administrator – O365
DJ /KJ – BSHARP ENTERTAINMENT
Overland Park, KS July 2000 – JUNE 2016
Understands and applies company standards, methodology, processes, and procedures. Participates in the development of standards, tools,
QUALITY ASSURANCE ANAYLYST - YRC FREIGHT
Overland Park, KS July 2012 – May 2016
+Understands and applies company standards, methodology, processes, and procedures. Participates in the development of standards, tools, methodologies, processes, and procedures across the organization.
+Execute and validate projects of medium to high complexity.
+Fluent with the software testing process and methodology from Unity through User Acceptance Testing to include: Load/Performance, Stress, System Integration, Regression and Automation testing.
+Participate in requirements sessions / review technical documentation to confirm consistency with program operations. Comprehend and contribute to high level requirements and designs.
+Skilled at developing test-efforts estimates (Level of Effort) and assessing the results of each test cycle ensuring it was performed according to the test case/scripts.
+Proactively bring issues and problems to the attention of the team: generate and propose solutions.
HELPDESK ANALYST - ISPN
Lenexa, KS 2011 - 2013
+Provide first line response for users requiring assistance with information technology issues and problems.
+Respond to requests for technical assistance by phone, email, and/or using a help desk management system.
+Diagnose and resolve technical hardware and software issues. Research questions using available information resources, advise user on appropriate action.
+Follow standard help desk procedures, log all help desk interactions, redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention.
+Locate, input customers info in ticket system per specific Telco provider.
TECHNICAL SUPPORT ANALYST – ITG – YRC FREIGHT
Overland Park, KS 2011 - 2013
+Identify, diagnose, and resolve problems for users of all systems with in the network. Provided one-on-one end-user problem resolution over the phone for all YRC Freight, Regional employees.
+Diagnose and resolve end-user network or local printer problems, PC hardware problems, mainframe, email, internet, local-area network access problems. Troubleshoot connectivity issues with wired and wireless connections on and off site.
+Use patient, methodical problem-solving approaches to resolve trouble tickets and alleviate user's frustrations.
+Responsible for providing best in class customer care. Exhibits customer advocacy while understanding and working within enterprise guidelines. Demonstrates basic knowledge of key business processes of partners and customers. Works proactively with support groups and customers to identify needs and develop appropriate solutions and services.
CLAIMS ADJUSTER/ACCOUNT MANAGER – H&W INSURANCE
Fairway, KS 2009 - 2011
+Responsible for inspecting the damage to insured property; taking written statements from those involved; and consulting with the claimants, witnesses, doctors and any others with relevant information.
+Read police reports and medical records, examine diagrams and photos, and consult with lawyers, if any are involved.
+Write a final report detailing the findings and decision.
+Completes client servicing tasks related to account processing, including preparing certificates and evidences of insurance, binders, ID cards, and processing policies.
+Completing database tasks related to new client set up and applications, the account renewal process, and policy maintenance
+Accessing electronic information on carrier websites
+Maintaining current and accurate client databases and electronic files.
+Marketing to gain new accounts and keep current accounts.
+Digital Marketing by reaching a technical customer that utilize the web for business purposes.
CLAIMS SUPPORT SPECIALIST– FARMERS INSURANCE
Overland Park, KS 2004 - 2009
+Responsible for timely and accurate completion of customer inquiries.
+Obtains loss reports from agents, insured's, and claimants and enters into the Customer Restoration Network. Makes assignments under the direction of the Care Center management.
+Achieve and maintain telephone service level goals. Respond to telephone and written inquiries regarding status of claims.
+Advise insured's/claimants of claims process; handle minor, non-questionable liability claims, authorized rental cars, and minor coverage issues/complaints which arose during claims process.
AREA SALES MANAGER– ALWAYS WIRELESS
Overland Park, KS 2001- 2003
+Manage 2 Indirect dealer of AT&T Wireless retail stores located in the Oak Park Mall, and Mission Mall.
+Budget the 2 locations according to forecast
+Increase sales numbers month to month by creating new sales pitch, and/or customer base.
+Train and implement new plans and offer AT&T wireless has to offer.
+Meet with each employee on a one on one basis to ensure proper productions of quotas are being met
B.S. TECHNICAL MANAGEMENT March 2007
PROPERTY & CASUALTY LICENSE 2011 – 2013
Analyze Test Results
Break Project Into Attainable Progress Goals
Capable of Using Source Code Repositories
Communicate With Technical and Non-Technical Resources
Drive Innovation and Streamline Overall Testing Process
Excellent Analytical and Problem-Solving Skills
Experience With Agile Development Process
Experience With Web Based Testing Applications
Identify Areas of Improvement
Identify, Isolate and Track Bugs Throughout Testing
Identify Potential Problems Users May Encounter
Interpret Technical and Business Objectives and Challenges
Perform and Document Risk Analysis
Perform Manual and Automated Testing
Record Test Progress and Results
Research and Analyze Product Features Being Tested
Research New tools, Technologies, and Testing Processes
Review User Interfaces For Consistency and Functionality
Solid Understanding of QA Testing Environments
Strong Written and Verbal Communication
Think Outside The Box
Thorough Understanding of Software Development Life Cycles
Willingness to Learn New Technologies
Work Closely With Development and Product Teams