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Customer Service Medical

Location:
Jefferson, Georgia, United States
Posted:
March 11, 2019

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Resume:

Kimberly Ward

Jefferson, GA *****

ac8q3z@r.postjobfree.com

314-***-****

Goal oriented individual who is determined to succeed. I never stop learning and never stop growing - whether it be in the workplace or as a person. Life has had twists and turns, but I was able to work as a single mother and still make time for my family. My family is my motivation and I will stop at nothing to ensure that they are provided for and to set a positive example for them. I continue to grow and will be going back to school in May. My goal is to find a job that will see me through my training on a full time basis and then transition into a part time one as I begin the next chapter. Authorized to work in the US for any employer

Work Experience

Emergency Medical Technician

NGMT - Griffin, GA

October 2017 to January 2019

Respond to emergency and non-emergency calls to provide efficient and immediate care to the ill and injured, and to transport the patient to/from a medical facility for treatment. Patients include: pediatric, adult, and geriatric.

Emergency Medical Technician

Home Physician's Care - Macon, GA

June 2017 to October 2017

Provide "In-Home" patient care, along with MD or NP, to patients that are in some capacity unable to frequent their PCP as medically necessary. Provide follow up care for ER and OR discharges. Emergency Medical Technician

Amerimed EMS - Macon, GA

December 2016 to October 2017

Respond to emergency and non-emergency calls to provide efficient and immediate care to the ill and injured, and to transport the patient to/from a medical facility for treatment. Patients include 10-13 and ALS: pediatric, adult, and geriatric.

Emergency Medical Technician/Dispatcher

MEDX - Stockbridge, GA

August 2016 to December 2016

Respond to emergency and non-emergency calls to provide efficient and immediate care to the ill and injured, and to transport the patient to/from a medical facility for treatment, dialysis appointments, etc. Licensed Sales Producer

American Family Insurance, Crystal Sanchez Agency - Locust Grove, GA February 2016 to June 2016

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service - inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification/collections. Work with the agent to establish and meet marketing goals. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Revenue Auditor

River City Casino - St. Louis, MO

August 2014 to June 2015

Conducted both gaming and non-gaming financial audits to ensure legal compliance, financial operations, and overall customer service operations were being maintained. If any violations, written disciplinary action was executed and reported to the Missouri Gaming Commission. Assistant Center Manager

Advance America Cash Advance - Webster Groves, MO

November 2013 to August 2014

Maintained overall operations of the facility. Processed individual loan contracts and enforced collections within state and federal legal compliance. Individual tax preparation services. Marketing and collections efforts doubled number of held checks (processed loans) within 6 months and increased profitability from previous year.

Office Coordinator/Bookkeeper

Sweetbay Supermarket - Palmetto, FL

October 2008 to July 2013

Managed/trained/disciplined both office and front-end staff in excess of 15 employees on a daily basis. Conducted financial audits/reconciliations of all revenue generating areas of the store. Cashiering, customer service/sales, merchandising, FL lottery sales/ordering and inventory/liaison to rep, deposits, and refunds. Obtained promotion from Assistant Office Coordinator to Office Coordinator within a year

– first in the history of the company.

Education

Ceritifcation in Surgical Technology

Medical Institute of Northeast Georgia - Braselton, GA May 2019 to January 2020

Certification Training in EMT-B

Atlanta Medical Academy, LLC - Locust Grove, GA

March 2016 to June 2016

General Requirements for Transfer in Technology

Nashville State Community College - Nashville, TN

2001 to 2003

Skills

Financial Statements (5 years), CPR (10+ years), AED (3 years), BLS (3 years), Emt-B (3 years), Sales

(10+ years), Customer Relationship Management (5 years), Staff Training (10+ years), Microsoft Office

(10+ years), Customer Service (10+ years)

Certifications/Licenses

CPR/AED

March 2018 to March 2020

EMT-B

July 2016 to March 2020

National Registry # - E3270536

Georgia State Licensure # - E022134

Assessments

Electronic Medical Records Knowledge — Proficient

March 2019

Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.

Full results: https://share.indeedassessments.com/share_assignment/e5c5itjy3mibdzf2 First Aid Skills — Highly Proficient

March 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: https://share.indeedassessments.com/share_assignment/ludkjjumgyszdsyp Problem Solving — Highly Proficient

March 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/zdm1-dyl7-lxf8z Verbal Communication — Proficient

March 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/dqcdjisvfe-olkhb Critical Thinking Skills — Proficient

March 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/share_assignment/pdfupig2b-efgdhj Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

REFERENCES

Erroll Jones

Paramedic - Grady Hospital Atlanta & Medixx

404-***-****

Sandra Copeland, N.P.

Amerimed Home Physician's Care

478-***-****

Vanessa Rene

Pharmacy Technician - Winn Dixie – previously Sweetbay Supermarket

941-***-****

Elizabeth “Betsy” Winheim

CSM- Winn Dixie – previously Sweetbay Supermarket

941-***-****

James Edwards

Paramedic -Grady Hospital Atlanta, NGMT, and Amerimed

404-***-****



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