Customer Service Medical
Resume:
Kimberly Ward
Jefferson, GA *****
*****-************@*******.***
Goal oriented individual who is determined to succeed. I never stop learning and never stop growing - whether it be in the workplace or as a person. Life has had twists and turns, but I was able to work as a single mother and still make time for my family. My family is my motivation and I will stop at nothing to ensure that they are provided for and to set a positive example for them. I continue to grow and will be going back to school in May. My goal is to find a job that will see me through my training on a full time basis and then transition into a part time one as I begin the next chapter. Authorized to work in the US for any employer
Work Experience
Emergency Medical Technician
NGMT - Griffin, GA
October 2017 to January 2019
Respond to emergency and non-emergency calls to provide efficient and immediate care to the ill and injured, and to transport the patient to/from a medical facility for treatment. Patients include: pediatric, adult, and geriatric.
Emergency Medical Technician
Home Physician's Care - Macon, GA
June 2017 to October 2017
Provide "In-Home" patient care, along with MD or NP, to patients that are in some capacity unable to frequent their PCP as medically necessary. Provide follow up care for ER and OR discharges. Emergency Medical Technician
Amerimed EMS - Macon, GA
December 2016 to October 2017
Respond to emergency and non-emergency calls to provide efficient and immediate care to the ill and injured, and to transport the patient to/from a medical facility for treatment. Patients include 10-13 and ALS: pediatric, adult, and geriatric.
Emergency Medical Technician/Dispatcher
MEDX - Stockbridge, GA
August 2016 to December 2016
Respond to emergency and non-emergency calls to provide efficient and immediate care to the ill and injured, and to transport the patient to/from a medical facility for treatment, dialysis appointments, etc. Licensed Sales Producer
American Family Insurance, Crystal Sanchez Agency - Locust Grove, GA February 2016 to June 2016
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service - inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification/collections. Work with the agent to establish and meet marketing goals. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. Revenue Auditor
River City Casino - St. Louis, MO
August 2014 to June 2015
Conducted both gaming and non-gaming financial audits to ensure legal compliance, financial operations, and overall customer service operations were being maintained. If any violations, written disciplinary action was executed and reported to the Missouri Gaming Commission. Assistant Center Manager
Advance America Cash Advance - Webster Groves, MO
November 2013 to August 2014
Maintained overall operations of the facility. Processed individual loan contracts and enforced collections within state and federal legal compliance. Individual tax preparation services. Marketing and collections efforts doubled number of held checks (processed loans) within 6 months and increased profitability from previous year.
Office Coordinator/Bookkeeper
Sweetbay Supermarket - Palmetto, FL
October 2008 to July 2013
Managed/trained/disciplined both office and front-end staff in excess of 15 employees on a daily basis. Conducted financial audits/reconciliations of all revenue generating areas of the store. Cashiering, customer service/sales, merchandising, FL lottery sales/ordering and inventory/liaison to rep, deposits, and refunds. Obtained promotion from Assistant Office Coordinator to Office Coordinator within a year
– first in the history of the company.
Education
Ceritifcation in Surgical Technology
Medical Institute of Northeast Georgia - Braselton, GA May 2019 to January 2020
Certification Training in EMT-B
Atlanta Medical Academy, LLC - Locust Grove, GA
March 2016 to June 2016
General Requirements for Transfer in Technology
Nashville State Community College - Nashville, TN
2001 to 2003
Skills
Financial Statements (5 years), CPR (10+ years), AED (3 years), BLS (3 years), Emt-B (3 years), Sales
(10+ years), Customer Relationship Management (5 years), Staff Training (10+ years), Microsoft Office
(10+ years), Customer Service (10+ years)
Certifications/Licenses
CPR/AED
March 2018 to March 2020
EMT-B
July 2016 to March 2020
National Registry # - E3270536
Georgia State Licensure # - E022134
Assessments
Electronic Medical Records Knowledge — Proficient
March 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: https://share.indeedassessments.com/share_assignment/e5c5itjy3mibdzf2 First Aid Skills — Highly Proficient
March 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: https://share.indeedassessments.com/share_assignment/ludkjjumgyszdsyp Problem Solving — Highly Proficient
March 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/zdm1-dyl7-lxf8z Verbal Communication — Proficient
March 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/dqcdjisvfe-olkhb Critical Thinking Skills — Proficient
March 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/share_assignment/pdfupig2b-efgdhj Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
REFERENCES
Erroll Jones
Paramedic - Grady Hospital Atlanta & Medixx
Sandra Copeland, N.P.
Amerimed Home Physician's Care
Vanessa Rene
Pharmacy Technician - Winn Dixie – previously Sweetbay Supermarket
Elizabeth “Betsy” Winheim
CSM- Winn Dixie – previously Sweetbay Supermarket
James Edwards
Paramedic -Grady Hospital Atlanta, NGMT, and Amerimed
Contact this candidate