Customer Service Representative
Resume:
Stormi Burton
CUSTOMER SERVICE REPRESENTATIVE
Chicago, IL 60629
ac8q3y@r.postjobfree.com
Conscientious, dependable, organized, hard-working quick learner with over 10 years' experience as an expert Customer Service and Sales Associate. Very knowledgeable of various web based systems, Windows XP and better and Microsoft Offices Suites (Word, Excel, PowerPoint, Outlook). I'm looking for a position where I can continue to work and help people with room for advancement. Work Experience
CUSTOMER SERVICE REPRESENTATIVE
Combined Insurance - Chicago, IL
December 2013 to June 2018
Assist Policyholders with details about policies (Accident, Sickness, Life Etc )
● Take payments for premiums
● Advise Policyholders about claims (Payments, Status, Info needed to file)
● Create cases for investigations purposes
● Send out literature request (Claim forms, Change beneficiary forms, Reinstatement forms) COLLECTOR
Leading Edge Recovery Solutions - Chicago, IL
December 2012 to December 2013
Make outbound calls on past due accounts
● Negotiate payments on past due dollars and negotiate plans to ensure payments are made on time
● Assist debtor in establishing lines of credit
● Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of account information
● Interact with team members, sharing information and working to make sure the "best practices" are used to achieve the collection goals
● Responsible for maintaining 90% of collection requirements
● Adhere strictly to compliance controls in accordance of regulatory standards, policies and practices
● Support the Company's Diversity programs
● Complete other related duties as assigned
APPLICATION SUPPORT TECHNICIAN
CASHNETUSA
2010 to 2011
Assist customers with signing loan applications
● Answer general questions about loans and states requirements
● Resolved customers' issues via email and voice mail in a timely matter
● Selected to assist with new hires training with mentoring and side by sides
● Created informative packets to aide new hires coming to the floor for success
● Selected for special projects for examples, aiding in clearing out issues in Queue when backed up SALES AND SERVICE
AT&T
2004 to 2009
Assisted customers with various aspects of their telephone accounts.
● Took payments and discussed details of monthly statements.
● Provided resolutions for complex issues such as missing payments, incorrect charges, disputes etc.
● Provided billing assistance for High Speed Internet customers as well as placed disputes and credits
● Serviced as backup Collections rep to setup payment arrangements and extensions
● Serviced as backup Repair rep to create trouble tickets for customers with no dial tone and static on line
● Offers products and services that will create ultimate communication experience for example High Speed Internet, Wireless, Satellite TV and various different phone packages
● Also performed as a T-10 (substitute manager) when regular managers had days off managed over 15-20 representatives
Online Customer Banker
BANK ONE - Chicago, IL
December 2002 to September 2003
Assisted customers with their deposit accounts
● Educated customers on installation and troubleshooting with their financial software such as Quickens, Microsoft Money and Quick Books
● Coached and trained new hires by giving them hands-on approach with systems and explaining typical scenarios of customers' needs
TEAMLEADER
BANK ONE
2001 to 2002
Advised Telephone Bankers on complex issues
● Directed Telephone Bankers on available resources to solve many circumstances that may come up with customers' accounts
● Handled escalated calls (supervisor calls)
● Researched and investigated customers' complex problems with their accounts.
● Utilize various Bank One systems to assist customers (FSD, SBS, CA, GATEWAY SUPERSESSION)
● Selected to act as manager on weekends over 20-30 telephone bankers
● Helped develop and implement Customer Assist Program by giving extensive feedback to developers resulting in a better system to service Bank One customers CUSTOMER SERVICE REPRESENTATIVE
BANK ONE
2000 to 2001
Assisted customers with their deposits accounts, loans and ATM transactions and cards
● Open and close deposits accounts
● Recommended bank products/services according to customers' financial situations
● Encouraged customers to utilize their funds in profitable matter as well as making money for Bank One
Education
B.A. in Communication
Chicago State University
1999
Skills
Customer Service, Call Center, Customer Care, CSR, Customer Support
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