Andy

Chu

587-***-****

ac8q36@r.postjobfree.com

** ***** ****** ***** **, Calgary, AB

ryastudios.com

PROFILE

Experienced Information Technology professional with a demonstrated history of working with customer oriented solutions. I am passionate about Data & Learning and determined to exceed company targets and clients’ business goals. I am committed to retaining clients for the long term by diligently helping them achieve success.

WORK EXPERIENCE

Senior Business Intelligence Advisor

July 2017 - present

Suncor Energy, Calgary, Canada

Responsible for the management of Training and

Communications for the Enterprise Business

Intelligence & Analytics team within Suncor’s IT

Business Unit.

Support the data analytic maturity advancement

journey at Suncor

Lead people readiness including training and

communications

Conduct analytics consultation with Suncor users to understand their requirements in order to

design a potential solution utilizing current BI

toolset (MS Power BI & SAP Lumira), data marts,

and SAP HANA data warehouse

Enhancing Suncor users’ reporting capabilities by driving efficiency through automation of data

and system integrations

Design and implement technology best

practices, guidelines, quick reference guides,

and repeatable processes

Deliver training on SAP Lumira and MS Power BI

to all of Suncor

Work closely with the SAP Security team to

ensure an effective and secure system and

process for end users

Principal Consultant February 2017 - present

RYA Studios Corporation, Calgary, Canada

Responsible for working in partnership with clients, advising them on the best approach to use information technology in order to meet their

business objectives and to overcome problems

Provide guidance during selection and procurement of technologies

Scope out client’s system specifications,

understanding their work practices and the

nature of their business

Analyzing IT requirements within client

organization and providing independent and

objective advice on the use of IT

Identify areas of improvement with clients via

the study of Data Analytics

Manager of Information Technology

April 2016 – December 2018

Lifelong Learning Center of Calgary, Calgary, Canada Responsible for providing the vision and leadership for designing, developing and implementing the Learning Records Management System that create

customer and business value for the organization

Developed the Learning Records Management

System for organization to track courses, classes, instructors, students, sessions, tuition, and

payment information

Delivered training and troubleshooting

procedure for Office Administrators in using the

Learning Records Management System

Developed one-click reporting for instructors and administrators

Business Process Improvement Specialist March 2015 – February 2017 SAIT, Calgary, Canada

Facilitated business process improvement via methodical investigation, analysis, review and documentation of functional business specifications Utilized Tableau, Cognos, ODS, EDW, and Banner technologies Senior Project Coordinator February 2014 – February 2015 Suncor Energy, Calgary, Canada

Established an Executive Dashboard including What-If analysis function allowing the Executive Leadership Team to utilize for project planning purposes

Developed database and spreadsheet systems to track industry data including key competitors and their major projects over $3 Billion Capital

Training Lead July 2011 – February 2014

Suncor Energy, Calgary, Canada

Responsible for leading an effective Training Team in providing overall governance and support on training to all Major Projects

Lead team in administering SAP Learning Solutions to support business unit of over 1500 staff and 50 courses

(classroom and WBT) ensuring everyone is competent and has completed all required training before work/arrival on site

Achieved 92% overall completion after 1st year, 98% after 2nd year.

Established the Major Projects Training Framework which was declared as the Best Practice in Suncor and nominated for the Suncor’s POEA (Presidential Operational Excellence Award) in 2013

Represented Major Projects at Steering Committee in supporting the rollout of the new Learning Management System, SAP Success Factors

Nominated by Senior Executives as a member of the Training Excellence Network; to collaborate in steering the future of learning & competency for Suncor Nominated to represent department in the Suncor Campus Recruitment program in 2012-13

Nominated as Best Co-Op Supervisor by the Haskayne School of Business at the University of Calgary

Continually raised the bar in devising new tools and resources to standardize, enhance and simplify existing process and procedures

Worked closely with 3rd party vendor, ICOM Productions, to develop SCORM compliant WBT

Implemented rigorous testing procedure on report generation and training assignment to ensure 100% accuracy. Embed lessons learn in to procedure to reduce the risk of same issue recurring

Learning Coordinator September 2009 – July 2011

Suncor Energy, Calgary, Canada

Responsible for managing technical aspects of all SCORM compliant Web Based Training across Suncor including testing and deployment to LMS

Trainer and Administrator for RWD uPerform System to support Instructional Designers producing SAP documentation

Subject Matter Expert and Instructor on Livelink ECM both in classroom and virtually via Adobe Connect and WebEx

Training Lead January 2007 – August 2009

Petro-Canada, Calgary, Canada

Training Management, Development, and Delivery

Provided classroom and virtual training on 8 customized courses to over 2000 staff, including 18 EPC contracting companies around the world

Developed WBTs utilizing Adobe Captivate and RWD uPerform and deployed to Skillsoft LMS Communications

Project Manager in charge of revamping the Petro-Canada Oil Sands Intranet Website

Conducted UAT and other QA activities ensuring successful deployment of the new intranet website Business Process Analysis

Subject Matter Expert on Business Critical applications including Document Management Systems, Tag and Document Numbering Applications, and 3D Modeling Software

Developed the Petro-Canada Oil Sands Plan-To-Pay course allowing purchase and payment processes be streamlined. Focused on MM, FI, and CO modules in SAP 4

Quality Assurance Specialist July 2006 – January 2007 Critical Mass Inc., Calgary, Canada

Responsible for business and functional requirements verification, quality advocacy, planning, implementation, formal testing methodologies and validation, quality reporting and metrics.

Lead QA projects on: Rolex, Rolex Rankings, Dell USA, Dell Canada, and Mercedes Benz USA

Conducted UAT, Black box tests, Integration tests, Unit tests, and Automation tests, with a high degree of attention to details

Technical Support Specialist July 2005 – June 2006 Hewlett Packard (Autonomy), Calgary, Canada

Responsible for providing first class phone, e-mail, and WebEx support to system administrators implementing Business Process systems

Utilizing strong troubleshooting skills, asking the right questions, to pinpoint and narrow down to the source of the problem

Senior Web Developer January 2004 – June 2005

Artcyclopedia Corporation, Calgary, Canada

Responsible for developing and supporting the Art Gallery Account Management System using PHP and MySQL DBMS. Enabling art galleries to register for a free online account to post free advertisements of their artworks for sale in real time

Computer Science Teaching Assistant January 2000 – December 2003 University of Calgary, Calgary, Canada

Responsible for delivering instructor led training on Windows system and MS Office Suite; Word, Excel, Access, Powerpoint, and Web development

EDUCATION

Bachelor of Science in Computer Science, 2003

University of Calgary

Information Systems Professional, 2010

Canadian Information Processing Society

Applied PMP Certificate, 2016

SAIT

Certified Business Intelligence Professional,

2019 [expected]

The Data Warehouse Institute

SKILLS

Project Management & Business Analysis

People Change Management

Training and Communications

Customer Service

Time Management

Conflict Resolution

Leadership

Adaptability

Self-motivation

Decision Making

TECHNICAL

BI:

MS Power BI, SAP Lumira, IBM Cognos,

Tableau Dashboard

LMS:

SAP LSO (Learning Solutions), SAP Success

Factors, Skillsoft LMS

SAP:

HR, MM, FI, CO, BW, BusinessObjects

DBMS:

MySQL, MS Access, SQL Server, Oracle

CMS:

MS Sharepoint, EMC WebTop

Documentum, OpenText Livelink, McLaren

Enterprise Engineer, Wordpress

Programming:

PHP, C/C++, JavaScript, CSS, HTML4,

HTML5, XHTML, XML, Perl, Delphi, Pascal

AWARDS

2013 Suncor’s POEA (President’s Operational Excellent Award) nomination

Best Co-Op Supervisor by the Haskayne School of Business at the University of Calgary

Nominated by Senior Executives as a member of the Training Excellence Network; to collaborate in steering the future of learning & competency

for Suncor

HOBBIES

Fishing

Snorkeling

Traveling

Photography

REFERENCES

Melissa LaMothe

Manager, Business Intelligence, Suncor Energy

403-***-****

Contact this candidate