To become a valued employee by providing customers with superior service in order to ensure customer stability. My goal is to commit to customer service, with the ability to build productive relationships, resolve complex issues to gain customer loyalty.
QUALIFICATIONS & SKILLS
- Excellent conflict resolution skills
-6 years in customer service
-Proficient communication skills
-Excelled ability to learn
-Motivated and Dedicated
2014 – 2019
•Meet and exceed customer experience and sales objectives for store.
•Sell telecommunications products and services to both individuals and companies
•Assist in keeping store appearance to company standards.
•Educate customers on products and providing customer support.
•Resolve customer issues with billing and products.
•Keep track of current technology trends.
Quality Suites, Front Desk Agent
2013 - 2014
•Provided face-to-face customer support, handled a high volume of phone calls daily.
•Greet, register, and assign rooms to guests.
•Compute bills, collect payment, and make change for guest.
•Make and confirm reservations.
•Record guest comments and referring customers to manager as necessary.
•Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining and entertainment.
Providence Transitional Care, Certified Nursing Assistant 2013 -2013
•Provide care to patients treating them with integrity, assist them in daily actives.
•Worked with medical technology, medical record charting and heath information software.
•Communicated in a fast-paced environment.
•Communicate all issues to entire medical staff.
High School diploma, November 2010
Project Yes / Employability Training – General, 2009