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Service Data

Brookfield, CT, 06804
March 11, 2019

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Bruce Macdonald

** **** ****** **

Brookfield, CT 06804

203-***-**** (home) 203-***-**** (mobile)

Mr. MacDonald is a seasoned IT Executive with experience in both the services sector as well as insourced organizations. He has lead large scale infrastructure projects including high-availability data center moves, buildouts, and construction, consolidations and disaster recovery efforts. Data Center Migration Planning effort included creation of move waves, application discovery, and application interdependency mapping along with the execution of the migrations. His industry experience includes; audits, financial services, insurance, retail, contract food service management, pharmaceuticals, and state and local government. Mr. MacDonald offers excellent communication, interpersonal skills and leadership to successfully bring data center infrastructure projects to completion on time and within budget. MS/Office, MS/Project, Clarity, and Planview


ITIL Foundation

Lean Six-Sigma Greenbelt

Professional Experience

Cyan Technology Solutions, Inc. 2008-Present

CTO and Managing Director – Brookfield, CT

Sub-chapter S Corporation specializing in IT infrastructure and data center, call center, and trading floor design, build, migration, relocation, and technology refresh. Specific contract details can provided.

Affiliated Computer Services, Inc., 2001 - 2008

VP, Service Delivery, Dallas, TX

Service Delivery Program Manager, Responsible for managing two insurance industry Managed Service Outsourcing contracts, Genworth Financial and Sun Life Assurance of Canada, valued at $145 million and $65 million dollars. Daily performance and outage monitoring of SCOM and NetCool, BMC Remedy, Patrol, Atruim alerts;

Generated $1,000,000 in new business revenue during first year of contract

Achieved a 25.9% Pretax profit margin

Conducted ‘C’ level presentations to prospective outsourcing customers

Consulted internally to other service delivery executives on expense reducing initiatives appropriate to their individual contracts

Avoided $6 million tape library expense at UNUM/Provident Insurance

Avoided $1 million Sun-based development system for Port Authority of NY/NJ

by demonstration of ability to develop application on an existing HP-UX development infrastructure

Supported the Commercial Solutions sales organization through consulting, designing, pricing, and financial modeling of proposed multi hundred million dollar managed services outsourcing solutions delivering low cost and high reliability to clients such as; Walt Disney & Co., Simon & Schuster, Cummins, and Mead WestVaco Paper .

Analyzed and formatted RFQ responses supporting the proposal generation process

Established standardized models to support technical pricing initiatives

Reduced the proposed cost of Genworth’s IT infrastructure by $25 million dollars

Authored eight-year strategic IT plans for companies such as Genworth Financial, Miller Brewing, NY E-ZPass, and the NY MTA

Responsible for managing all aspects of the Lockheed Martin IMS division global computer centers, supporting 400 state and local government contracts, representing $1.5 billion in annual revenue with a concentration in E-ZPass toll collection, child support payment processing, and food stamp processing, parking ticket collections, and EMS services. My division was acquired by Affiliated Computer Service in August, 2001.

Proposed and implemented first Storage Area Network (SAN)

Proposed and signed first Hot Site DR contract

Authored first DR handbook utilizing MIT FARM team approach

Conducted first all platform enterprise wide DR test

Proposed and Installed first Automated Virtualized tape library

Proposed and installed companies first VoIP telephone solution

Implemented comprehensive transparent data center chargeback system

Switched all hardware maintenance contracts to third-party service providers, saving the company $1,000,000 per year

Installed a comprehensive Remedy ESM solution for Problem Management, Change Management, Procurement, and Asset Tracking, Performance Monitoring, and User Charge Back, including SCOM monitoring and reporting

Managed all Audit engagements; ISO 20000, SAS 70 Type II, and General Controls Reviews

Introduced first usage of Logical Server partitioning on AS/400, Solaris, Unix, HP-9000, and Open/VMS. BMC Patrol. Remedy, NetCool

Proposed designed and implemented new $1,000,000 Internet telecommunication infrastructure

NEMA Financial Inc., W orange, NJ 2000 – 2001

VP, Technology,

Hired to start up technical consulting practice

Perot Systems Corp., Stamford, CT, NY, NY, London, UK 1997 - 1999

Director, Data Center

Hired to construct and operate new 180,000 UBS data center and consolidate five data centers located in New York, NY into a new facility located in Stamford, CT. 5,000 servers-mainframe, Tandem, VAX, Sun, HP. Responsible for operations, technical support, DBA, level two, three help desk, technical design, and DR

Proposed and installed first remote mirrored disk solution

Proposed and signed first Hot Site DR contact

Established dedicated mainframe and Open/VMS engineering team

in London

Hired 120 FTEs over a three-month period to completely replace all consultants

Service America Corp. division of GE Capital, Samford, CT 1990-1997

Director, Information Services

Reporting to the CFO, responsible for corporate computer center and service delivery at 800 locations in the US and Canada. Applications, Operations, Systems, procurement, network, help-desk, chargeback, and call centers, PBX, cell phones, phone cards, facilities, DR. After the company was acquired by Compass Group in 1996, managed the site selection, construction and relocation of the company to Rye Brook, NY.

Installed the companies first LAN

Authored the companies first DR handbook

Proposed, evaluated, and selected CSC to outsource the companies’ datacenter

Implemented PeopleSoft HRMS and Payroll

Consolidated two data centers reducing annual operating expense by $2,500,000

Managed the site selection, design, construction, and relocation of the company from Stamford, CT to Rye Brook, NY saving the company $2,000,000 in office space rental expense

Managed to hold my operating budget flat for period of eight years

Implemented the companies first nationwide Help Desk, Performance Reporting, and Monitoring solution

Proposed solution to eliminate all centralized printing and custom forms via an online viewing and remote printing solution

Saved the Company $1,000,000 annually in FedEx shipping expense and toner expense

After proposing and installing the companies first voice mail system

I was given responsibility for the entire voice telecommunication department, $8 million annual operating budget


Mechanical Engineering, Worcester Polytechnic Institute, Worcester, MA

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