Customer Service Representative

Professional Summary

Skills

Experience

Cinamon Tondreau

*** ******** **, *******, ** 32828

Home: 407-***-**** - **********@*****.***

Friendly and enthusiastic customer service representative with 15 years experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Leadership Exceptional Customer

Service

Detail Oriented Time Management

Goal-Oriented Computers and Phones

Patience Attentiveness

Clear communication skills

01/2017 to 06/2018 VCA

Amazon - Orlando, FL

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel orders, and obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Resolve customers' order complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Greet customers and understand what each customer wants or needs.

Develop an understanding of customers' needs and take actions to ensure that such needs are met.

Stay informed of logistics technology advances and apply appropriate technology to improve logistics processes. Contact carrier representatives to make arrangements or to issue instructions for delivery of packages.

Resolve customer complaints, or formal grievances when needed. Assist drivers in marking packages due to equipment failure Track and locate missing and late packages

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

02/2013 to 03/2017 Office Manager

Danski Painting LLC - Orlando, FL

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Operate computers programmed with accounting software to record, store, and analyze information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Perform personal bookkeeping services.

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Receive, record, and bank cash, checks, and vouchers. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Education

Calculate and prepare checks for utilities, taxes, and other payments.

Comply with federal, state, and company policies, procedures, and regulations.

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Compute deductions for income and social security taxes. Prepare and process payroll information.

Compare computer printouts to manually maintained journals to determine if they match.

Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.

Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Transfer details from separate journals to general ledgers or data processing sheets.

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