Raymond L. Hayes
Seasoned Systems Administrator with Performance Computing Environments, Department Management, Project Planning & Management, Network Design and Maintenance. 25 years Experience with single Workstations and Servers to LANs & Wans including Active Directory, DNS, Exchange and Security. SCCM, Certified in Microsoft Virtual Server Environment, Novell and TCPIP Networking, DNS, and DHCP server communications. Worked in Application, User, and File security. Certified in the repair and maintenance of several computer and printer lines. Hands-on experience with VMware, Linux (Mandrake, Redhat, and Ubuntu), experienced in data recovery and system protection. Experienced in the Remedy Ticketing system. Experienced in Department and Project Management, personnel handling with budgetary planning and deadline concerns.
Managing High Performance Computing Environments
Microsoft Server & Virtual Server with HyperV, SCCM, Active directory & DNS (NT, 2000, 2003, 2008, 2012).
Microsoft Azure Virtualization Services
Microsoft Exchange (5.5, 2000, 2003, 2007, 2010, 2012)
Microsoft Desktop OS, All
Microsoft Deployment Tool, Symantec Ghost
VMware, vCenter, and Vcloud Director
Linux (Mandrake, Redhat, SUSE, Ubuntu). HPUX, & SCOunix
Mac (5, 6, 7, 10, Panther)
Backup solutions (Backup Exec 6 thru 12, Arc serve, Novastor, Acronis, Carbonite).
Office, Visio, Network scanning and diagraming software, Cisco network tools
Lotus Notes client and tools
Packet sniffers and data capture software, (sniffer pro, ethereal, wireshark, Microsoft Netmonitor)
Firewall, Router & Switching hardware & software, (Cisco, Sonicwall, Watchguard, Checkpoint, Netgear), (Zone Alarm, Shoreline, IPtables, Bordermanager)
Enterprise Antivirus and spam filters, (Symantec & Trend)
Experienced in Remedy Ticketing system, familiar with Jira tracking software
Technical Writing and Documentation
Skilled at learning and understanding new technology
L&T Technology Services Limited,
October 3rd to 12th - 2018
Performed patching on systems for Pepsi bottling in Johnstown PA
Senior Onsite Technician
ANNTECH Professional Resources, Inc.
September 12th to September 23rd - 2018
Migrated users at Cummins Pittsburgh
Managed and performed migrations from old Dell Windows 7 systems to new Dell Windows 10systems, using a migrations tool, starting the systems with new profiles checking that all data moved, configured outlook and onedrive, installed any applications not transferred. Wiped old systems.
Senior System Administrator- Wintel Team Lead
Computer Science Corporation
September 2014 to August 2017
1350 Penn Ave
Pittsburgh, PA 15222
Manage a team of Admins in the support of multiple High Performance Computing environments for virtual and physical server farms and their environment.
Support migrations from one virtual environment in to a VMware environment, performing QA checks to make sure all parameters are met.
Running management tasks to make sure all settings and applications are running properly for monitoring and maintenance on the network.
Run validation in VCloud Director and HyperVisor on all servers and services running in the VMware environment.
Monitoring all servers in the infrastructure using Vce Monitor and Nymsoft to assure that all servers are functioning properly and within spec.
Providing remediation for all issues that flag a service ticket in the Wintel environment that trigger tickets in the Remedy ticketing system.
Performed migrations from the physical to the virtual environment.
Performed Monthly patching on all infrastructure VMs to meet security policy
Performed Decommissioning of obsolete server in cloud environment
Communicated with customers to resolve issues on the servers
Maintain and monitor virtual servers in Microsoft Azure, deploying servers and adjusting resources as necessary for the technical needs of the customers
Dicks Sporting Goods
(Via TEK Systems)
June 2014 to September 2014
Managing connectionto High Performance Computer Environments
Perform the connection of the servers to the switches and testing if necessary.
Perform the testing and validation of the servers when connected
Run the scripts in Blade Logic to perform the Physical to Virtual server process that creates the snapshots of the current 2003 servers and loads them on the 2012 Hyper-V Server to run in Hyper-V environment.
Coordinated with onsite technician to perform a server refresh, I direct the Tech when to Once the scripts are run, I performed the validation in Hyper-V management, and active directory, running further scripts to perform cleanup and maintenance before bringing the servers online.
Direct the onsite tech to disconnect the old servers and connect the new servers in their place in the rack and power them back on.
Running management tasks to setup the servers for monitoring and maintenance on the network, on the SCOM server and in Dells Open Manage
Run validation in Blade Logic on all the servers and services running in the Hyper-V environment.
Directed the onsite tech to run the validation tests at the store to ensure all the cashiers and scanners are working.
Security Business Analyst
620 Liberty Ave
Pittsburgh, PA 15222
Aug, 2013 to Dec 2013
Maintained access to High Performance Computing Environments for users and customers
Worked with analytical tools looking at the security privileges and user access to determine if the access met PNC security policy.
Worked with DSAC reports for Windows, Linux, Solaris, Unix analyzing account privileges, and security rights for all platforms, and technology at PNC
Worked with application managers and security teams to determine the access needs for all applications and technology for the given groups
Helped users and team members understand the technologies
Senior Systems Administrator
3379 Stafford St
Pittsburgh, PA 15204
Dec 2012 to April 2013
Worked with users and PCs in a 2008 Hyper-V, Active Directory Domain, creating and maintaining user accounts
Managed and maintained a 2010 Exchange server for entire company
Created and Maintained users in S2 security software, creating and setting up access IDs with RF-id cards with photos for access to building and time clock.
Setup and Maintained Microsoft 2008 Hyper-V Servers and Highly Available clusters with cluster failover on SANs.
Deployed and managed the SCCM server to manage all servers in the cluster
Managed and Maintained Milestone Security Video System for Camera, and created a backup video server as a Virtual server recording to a San.
Created VMs for Time Clock management, and Microsoft System Center
Setup Microsoft Deployment Tool kit to capture and create working sysprep images for use to reload PCs
Managed and maintained Motorola Wireless Scanners running windows CE, making sure all data for scanners have been uploaded to the system and reconciled
Created scripts for reloading scanners in field with all applications needed for scanning
Maintained Apple Iphones for users to get email and updates.
Senior Level Engineer
3901 Washington Road
McMurray, PA 15317
March 2010 to Feb 2012
Worked with customers setting up and maintaining servers, Active Directory servers 2003, 2008 & 2010 Exchange servers, SQL servers, and workstations
Managed IT Projects for customers, coordinating with customer to meet timelines
Maintained Microsoft 2003 & 2008 Small Business Servers and Blackberry servers
Maintained Firewalls, VPNs, and Network Security
Consulted with customers about their infrastructure, their strengths and weaknesses
Coordinated with Vendors and ISPs about equipment, connectivity, DNS, etc,
Performed customer support over the phone and remote access
Senior Engineer (temporary position)
1 Independent Drive
April 2009 to Dec 2009
Worked on an infrastructure upgrade project in Home Depot stores, installing new switches, re-cabling patch panels, installing new servers and removing old servers
Worked with the Home Depot helpdesk in testing the function of all facilities before and after each site visit
Documented all changes made by written and photographic means
Ray Hayes, PC Networking
April 2008 to April 2010
Provided Consulting Services and Project Management; Along with solutions for networks on a time and material basis, meeting the needs for small to midsize businesses.
Provided onsite and remote administration of servers and networks.
Installed Windows 2000, 2003, 2008 servers, and workstations, setting up and administering Active Directory, Exchange servers, SQL, backups, user accounts, file and folder security
Set up switches, routers, and network security, including wireless security
Familiar with HIPPA, SEC, and Sarbanes-Oxley regulations on systems auditing
IT Manager & Network Services Consultant,
Amcom Office Systems
March 2001 to March 2008
Implemented and led IT System and Server Administration outsourcing for Amcom's clients, Managing Active Directory, Exchange, SQL, and Security
Managed IT Projects for Amcom as well as their customers, coordinating with vendors and customers to meet budgets, and timelines
Managed all aspects of the network infrastructure, servers, switches, routers, workstations, and roaming profiles for the operations of Amcom Office Systems, and External Clients
Migrated Active Directory, Exchange, and SQL from NT4 to a cluster of 3 Microsoft 2003 servers one running active directory, one running exchange 2003, one running SQL
Upgraded network infrastructure to Cisco switches setting up VLan services.
Provided network services and administration to clients, setting up remote access for clients using VPNs, Terminal Services and Citrix.
Managed Information Security according to Sarbanes-Oxley, SEC, and HIPPA compliances
Installed, Trouble Shot and Maintained Microsoft, Linux and Novell network solutions.
Coordinated everything from the ISP to user applications and interfaces. Provide training to customers as needed.
Monitored server and network performance with HP OpenView, Cisco network manager, Sniffer pro, Windows Network Monitor
Installed and maintained IBM X-series and HP Proliant servers and Essential software
Gained experience with the connected copier and multifunction printers from Savin/Ricoh, Konica, Toshiba and Xerox.
Gained Toshiba Certification for the E-Bridge interface
Wrote Technical guides for technicians and end users on the proper installation and use of certain multifunction devices on the network
Supervisor for Academic Computing Operations and Networking,
La Roche College
September 1989 to December 2000
Planned, Designed, and Managed the IT Projects, coordinating the installation and security of the Administrative and Academic computer systems and networks.
Planned and Managed the installation an Internet connection and firewall using Novell's Border manager firewall platform.
Setup and administered an infrastructure that interconnects 13 buildings servicing over 1200 nodes, the 9 Microsoft NT servers, 3 Novell servers running 4.11, 2 HP UNIX-10 servers, and 2 AppleTalk servers.
Started with Netware 286 and migrating to Netware 3.11 then to Netware 4.11, incorporating NT servers for printing and applications. Then migrating our email from HP UNIX to NT using Exchange email services and migrating student lab and faculty services from Novell to NT.
Setup users using Novell's NDS security, the setup of work-groups, system policies, login scripts and application scripting Windows NT, 2000, 98, 95, and windows-3.11.
Skilled in the setup of UNIX and Novell based print services with a working knowledge of Mac based print servers all capable of printing to IP addresses.
Trained and experienced in the trouble-shooting and repair of desktop, network and communications equipment.
Experienced with Antivirus software and procedures for cleanup and recovery of infected systems and disks.
Planned and setup backup solutions for Novell, Microsoft, UNIX and Mac servers.
Planned the archiving of major systems to CDROM to minimize down time of a total system crash and simplify mass installation.
Worked on Building and Planning comities for new facilities, to handle resource and space utilization.
Responsibilities included the planning and implementation of cable plants and inventory systems using VISIO Professional for network design and Backup-exec for Novell and NT backup.
Implemented an automated Library System Server and trained staff on using the system.
Presently pursuing Microsoft MCSE & CCNA Certification
Pittsburgh Technical Institute, Pittsburgh, Pennsylvania
Completed the course for the MCSE+ certification.
Toshiba Ebridge Certification
La Roche College, Pittsburgh Pennsylvania
Professional Writing Major (part of Bachelor's Program)
Penn Technical Institute, Pittsburgh, Pennsylvania.
Associates Degree in Specialized Technology.
Novell Netware Training, Professional Computer Development Center Cranberry, Pennsylvania. Certified Netware and Advanced Netware Administrator.
TCPIP Training Center for Advanced Professional Development. Certified in use of TCPIP.
Epson Training Center, Detroit, Michigan. Certified Repair Epson Equity line.
Okidata Training, New Kensington Pennsylvania. Certified Repair Okidata printer line.
Novell Network Training, Computer Based Training courses. Authorized Administrator.
Acer Training Center, Baltimore, Maryland. Certified Repair Acer computer line.