Resume

Kate Croffey

**** - **** ******* **, *********, BC, V5L 1K8

604-***-****

ac8pyl@r.postjobfree.com

Personal Information

I am a motivated, hard-working and outgoing film and documentary graduate. Experienced retail fashion assistant with an exemplary sales record and communication skills as well as Cashier with exceptional customer service and interpersonal skills. I am keen to learn new skills and to gain greater experiences.

Experience

MAY 2018 - PRESENT

Tractor Foods - Burrard Street, Vancouver - Assistant Manager/ Customer Service/ Food prep

●Greeting customers as they enter the restaurant and advising them on our menus.

●Training and supervising staff.

●Ordering supplies on a daily basis.

●Keeping daily counts on items we already have in stock.

●Ensuring correct food safe/ health and safety procedures are always in place.

●Answering customer queries through emails and in person.

●Preparing large quantities of condiments, hot and cold food each morning for lunch service later in the day.

●Dealing with any customer complaints in a very professional manner.

MAY 2014 - DECEMBER 2017

Anthony Ryans - Shop Street, Galway City - Sales Assistant

●Greeting customers when they enter the bustling department store.

●Counting and handling cash, using card machines and registers.

●Personal shopper for customers who request an individual retail experience.

●Dealing with all customer complaints in a professional and courteous manner e.g. returns or exchanges.

●Drawing up daily reports and sales targets for each department.

●Offering guidance and advice to customers on products.

●Keeping the shop floor, shelves and mirrors clean and looking superb.

●Promoting specific lines and products under the guidance of management.

●Organising celebrity fashion shows.

●Unpacking and checking new stock deliveries.

●Flexible to be able to change departments when requested by management e.g. men’s fashion, to ladies’ fashion, to lingerie, to hosiery.

JANUARY 2018 - MAY 2018

Caesars Palace - Salthill, Co. Galway - Cashier

●Responsible of handling and carrying out a variety of transactions containing large sums of money.

●Monitoring float and safe checks every two hours improving numeracy skills.

●Processing credit/debit card machine payments.

●Keeping the casino, toilets and smoking bay clean at all times.

●Assisting new customers with becoming new members.

●Demonstrating to customers how gaming machines work.

●Conducting various big games such as bingo and spin the wheel with big prizes to be won.

DECEMBER 2005 - PRESENT

Gerry Croffey Garden Machinery - Ballinasloe, Co. Galway - Personal & Shop Assistant

●Counting and handling cash, using card machines and registers.

●Managing and updating the website and social networking sites.

●Answering calls and responding to emails.

●Dealing with all customer complaints in a professional and courteous manner.

●Unpacking and checking new stock deliveries.

NOVEMBER 2013 - APRIL 2014

Smokey’s Café - NUIG, Galway City - Barista

●Responsible for opening and setting up the café at the beginning of each day.

●Ensuring café is stocked with supplies and is clean and tidy at all times.

●Making speciality teas and coffees and preparing food.

●Dealing with customer queries, taking orders and helping with their selection.

●Experienced with cash handling and totalling of tills in the afternoon.

●Coming up with special offers and sales techniques.

MAY 2014 - AUGUST 2014

The Aul Sod Bar and East Nightclub - Ballinasloe, Co. Galway - Bartender

●Ensuring the bar area and floor is clean and glass-free at all times.

●Responsible for cash handling and usage of tills in a fast-paced environment.

●Ensuring customers needs and requirements are met in a timely manner.

●Dealing with any customer complaints and resolving any issues they have.

●Organising promotional nights in the bar and nightclub.

●Carrying out safety procedures and fire drills.

Education

SEPTEMBER 2014 - MAY 2017

Galway Mayo Institute of Technology - Cluain Mhuire, Wellpark, Galway City - B.A in Film and Documentary

SEPTEMBER 2007 - JUNE 2013

Ardscoil Mhuire, Secondary School - Ballinasloe, Co. Galway

Achievements

●B.A Honours degree in Film and Documentary, Galway Mayo Institute of Technology.

●Full Irish Driving License.

●Assistant director for an award winning Short Film for Galway Film School.

●Production designer on a crew for a short film project which aired before the 6.01pm news every friday of June for RTE’s ‘the People’s Angelus’.

●A distinction in Food Safety exams.

●A certificate in CPR.

●I won the Cara Award in secondary school - an accolade given to those who are friendly to others and include everyone in the year.

●Nominated for the Best Supporting Female Actress award in a school musical by the Galway University Musical Society.

●A Drive for Life certificate for learning how to stay safe on the roads.

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Skills

●I can use all social networking sites e.g. Facebook, Twitter, Instagram, Snapchat.

●Make and edit videos to be posted online.

●Photographer and the ability to use Photoshop.

●Exceptional organisational and time-management skills.

●Good leadership and motivational skills.

●Excellent written and spoken language skills.

●An energetic, enthusiastic and self-motivated personality.

●A compassionate and caring attitude.

REFEREES (contact details available on request)

Mr. Anthony Ryan, shop manager and owner of Anthony Ryans, Galway.

Mr. Jonathan Keane, manager of Caesars Palace, Salthill, Galway.

Mr. Anthony Lee, general manager of Tractor Foods, Burrard Street, Vancouver.

Contact this candidate