***-**** ******* *****,***********, Ontario L5V 3C9
Have an extensive experience in Customer Service / Sales / Collections with exceptional negotiating interpersonal and communication skills and working with diverse groups.
Team player who is a self-starter with the ability to work independently
Detail-oriented, innovative and resourceful in completing tasks on time
Strong verbal and written communication skills and decision making skills
Always customer centric – with elaborate business and product knowledge which leads to customer satisfaction
January 2014 – August 2018
RBC Insurance Agency Limited – Licensed Insurance Advisor
Accelerate premium growth by maximizing opportunity spotting with all clients to enhance cross-selling sales activities, referrals based on client needs
Always identified profitable risk keeping into view the underwriting
Assist in after-sales service for clients by acting as a single point of contact for customers in renewing and servicing insurance products
February 2005 – February 2012
Wells Fargo Financial Corporation Canada – Collections Specialist
Worked in call centre environment in front and mid stage collections for consumer loans, auto loans and retail cards.
I followed up with delinquent card holders, negotiated and offered them payment options. I had been meeting my targets every month.
Negotiated with customers to reduce corporate bad debt loss and to improve cash flow and updated information provided by customers such as credit counseling and bankruptcy details
Located delinquent account holders through skip tracing, credit bureau reports, and property searches.
Handled inbound calls about billing inquires and discrepancies in the statements for our retail clients.
Awarded multiple times with “Shining Star” and client appreciation letters
Strived continually to improve quality of work on every call and accomplished a year-end high rating of 95%+
December 2004 – January 2005
Total Credit Recovery – Collection Representative
I worked as collection agent for outstanding payments from Capital One delinquent card holders
September 2004 – December 2004
Sitel Communication – Outbound Telesales Representative
I worked in CIBC campaign, selling Accidental Death Insurance Plans
March 2002 – August 2004
Tele-Performance Canada - Customer Sales Representative
I was assigned the job of selling MBNA master card over the phone. My performance was always rated high by one and all.
EDUCATION / PROFESSIONAL DEVELOPMENT
Post Graduate Diploma in Travel and Tourism S.N.D.T. Women’s University, Mumbai, India in 1987
Bachelor of Arts, Jalandhar City, India in 1986
References available on request