Laura Cappello Fraser

** ****** ******* ***

Wells, ME 04090

781-***-****

ac8pvk@r.postjobfree.com

Education:

Winchester High School; Winchester, MA

Burdett Secretarial School, Boston, MA

Work Experience:

Boston University Dining Services/Aramark – Boston, MA 09/14-11/18

Office Manager/Executive Assistant

Managed and maintained the Resident Director's appointments in outlook by planning and scheduling meetings, conferences, teleconferences and travel. Very heavy calendar, multiple calendars.

Coordinated and confirmed all logistical details for corporate, client and team meetings as requested.

Created/formatted word documents, letters, meeting agendas, spreadsheets, presentations and memos as requested by the Director and members of the administration team.

Weekly completion of expense reports and payroll of the team.

Welcomed guests, clients and customers by greeting them; in person or on the telephone, answering or directing inquiries.

Maintained office supplies inventory; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

Ensured operation of equipment by completing preventive maintenance requirements; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories.

Contributed to team effort by accomplishing all related tasks as needed for administrative personnel.

Processed new hires, assisted in HR.

Maintained and managed the company suite at Agganis Arena, I paid the invoices, distributed the tickets, and maintained relations with BU Agganis personnel in regards to policies and procedures.

Coldwell Banker Residential Brokerage – Winchester, MA

Office Administrator 02/05-09/14

Responsible for running and maintaining the office space which consists of 65 real estate agents.

Processed new hires.

Created and developed marketing pieces; postcards, flyers, and brochures within budget.

Entered buyer/seller information, closing dates, rentals, etc. into accounting and property software system.

Managed the procurement activities budget for office supplies and facility support. Maintained day to day office responsibilities: equipment maintenance, answering phones, helping clients, working with vendors, etc.

Created weekly Boston Globe ads and interacted with local periodicals for our advertising needs.

Responded to agent requests: preparing listing sheets, quarterly reports, mass mailings, etc.

Responsible for incoming/outgoing office mail, including faxes and UPS.

Receptionist 08/03-02/05

Answered phones, greeted clients, made house showing appointments.

Promoted to Office Administrator in February of 2005.

Baboom Balloons—Winchester, MA 02/02-01/09

Owner/Operator 2/02-1/09

Managed the marketing, sales, accounting, and production of my own balloon business. I designed, delivered, and decorated with balloons with the help of my family members while holding down a full time position.

Boston Technology—Wakefield, MA 03/91-04/96

Administrative Assistant

Supported the Vice President of Customer Service and his staff of 15.

Maintained the VP’s extensive calendar.

Coordinated and ran weekly staff meetings by taking minutes and making sure all action items were completed by each staff member in a timely manner.

Record keeping of sick/holiday/vacation time for entire staff, maintaining confidential files on every staff member.

Coordinated a very detailed and accurate itinerary of overseas travel for the Vice Present and also prepared all expense reports.

Rath & Strong—Lexington, MA 03/89-03/91

Production Manager

Supervised assigned production personnel: switchboard, message center, mailroom, graphics department, word processors, and proofreader.

Determined raises, reviews, hiring, firing, and promoting of personnel.

Coordinated workload and established priorities; insured all material was proofread; coordinated presentations surveys, and training materials.

Coordinated activities of PC, Mac, and word processing; directed telephone, mailroom and copying operations; insured the provision of efficient communication services with respect to telephone and message center.

Project Coordinator 05/88-03/89

Maintained stock/inventory of supplies needed for training materials.

Submitted production charges to Accounting for training materials to clients; developed and improved ways to present materials to clients.

Promoted to Production Manager in March of 1989.

Word Processor 01/85-05/88

Responsibilities included typing correspondences, proposals, reports, and mass mailings.

Promoted to Project Coordinator in May of 1988.

National Medical Care, Inc.—Waltham, MA 03/83-06/84

Executive Secretary

Administrative support to the Director of Corporate Information Systems, typing, telephone contact, filing, maintaining attendance records, keeping confidential files on employees, coordinating travel reservations, scheduling meetings.

Department Secretary 04/81-03/83

Supported the Data Processing Department, typing, telephone contact, filing, maintaining monthly attendance records, coordinating travel reservations, routing mail, and distributing manuals to facilities.

Promoted to Executive Secretary in March of 1983.

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