HOWARD B. WEBB
**** ********** **** # *, **********, Mo. 63033 H: 510-***-**** C: 510-***-**** firstname.lastname@example.org Award for Most Improved Customer Advocacy Resolution for April 2017 Award for Top Reviewer for maintaining quality assurance control January 2015 Award for Achieving 133% of Goal in Processing/Closing Mortgage Loans April 2012 Award for Debt Collector of the Month for April, May, and June 2009. ACE Quarterly Establishing a successful partnership between Portfolio Realty and Funding Group and Union Local 192
(ATU) AC Transit May 2006
Award for Top Mortgage Loan Consultant in Recognition of Commitment to Excellence May 2003 Award for Account Executive of the Month May and June 2001 Customer-oriented
Active listening skills
Consistently meets sales goals
Skilled problem solver
Motivated team player
Default Management Resolution Specialist 11, 04/2015 to Current U.S. BANK HOME MORTGAGE – Earth City, MO
Providing case management of customer complaints by researching and gathering data, and then developing a written resolution/response to the customer within service level standards/deadlines. Complaints are received in multiple formats and sources and I, as a Complaint Tracking Coordinator (CTC), am responsible to research each case fully by examining account information, reviewing policy and procedures, and reaching out to Subject Matter Experts (SMEs) from various departments for any information that needs clarification.
Default Management Support Specialist/Business Line Control, 03/2014 to 04/2015 PROFESSIONAL SUMMARY
U. S. BANK HOME MORTGAGE – St. Louis, MO
Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures (BLC).
As set forth and audited by the OCC Policies and Procedure Guidelines for Foreclosures and Loss Mitigation Reviews.
Reviewed processes, and administered customer loan proposals. Loan Doc Specialist 111, 11/2010 to 01/2014
WELLS FARGO HOME MORTGAGE – St. Louis, MO
First Call Resolution Team, taking incoming calls from borrowers to help them expedite their loan process through Funding.
Texas Inspector for Hud Settlement Statement Reviews, inspecting Refinance loans making sure they are in Compliance with state guidelines.
Reviewed, Processed, Closed and Funded and Administered customer loan proposals for Residential Borrowers.
Submitted loan applications to the underwriter for verification, recommendations and approval. Debt Collector, 02/2009 to 09/2010
CLIENT SERVICES INC – St. Charles, MO
Collecting delinquent credit card debt for different bank Portfolios including Citibank, J.P. Morgan Chase, Bank of America, Discover and Sears.
Mortgage Consultant, 04/2005 to 08/2008
PORTFOLIO REALTY AND FUNDING GROUP – Oakland, CA
Obtaining Mortgage Loans for Residential, Commercial, and Construction borrowers. Promoting the company to establish partnerships for Realty and Mortgages.needs. Originated, reviewed, processed, closed and administered customer loan proposals. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Developed and maintained relationships with local real estate agents. Submitted loan applications to the underwriter for verification and recommendations. Loan Agent, 10/2001 to 07/2004
ELOAN INC – Pleasanton, CA
Selling Mortgage Loan products via telephone and Internet to Residential Mortgage Borrowers across the United States.
Maintained current loan and pricing information on the online banking website. Originated, reviewed, processed, closed and administered customer loan proposals. Submitted loan applications to the underwriter for verification and recommendations. Developed prospects for new loans by conducting 100 cold calls weekly. Account Executive/Loan Originator, 09/2000 to 09/2001 CALIFORNIA FINANCIAL GROUP – San Ramon, CA
Originating new Mortgage Loans for Residential, Commercial, and Construction borrowers. Assisting experienced Loan Officers with all aspects of the loan process. Originated, reviewed, processed, closed and administered customer loan proposals. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Reviewed and edited loan agreements to ensure accuracy. Bachelor of Science: Business Administration Marketing and General Management, 1986 Central Missouri. State University - Warrensburg, MO High School Diploma: 1979
Mercy High School - University City, MO
BUSINESS ADMINISTRATION/MARKETING AND MANAGEMENT