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Customer Care Manager

Location:
Luanda, Luanda Province, Angola
Salary:
Kz250,000.00
Posted:
March 08, 2019

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Resume:

CURRICULUM VITAE

Name: Mumbela Adriano Lubinda

Parents: Paulino Domingos Lobinda and Albertina de Sousa Adriano

Date of Birth: 04/25/1979

Nationality: Angolan

Residence: Rua Rei Katyavala, House Nº 7 Z, Bº Maculusso, Ingombotas

Marital Status: Single

Contacts: 932347669/925125539 / 923337362

Email Address: ac8pqp@r.postjobfree.com

ACADEMIC EDUCATION:

1995-1996: Holds an International General Certificate of Secondary Education, from the University of Cambridge, at Saint Austin Academy in Nairobi, Republic of Kenya.

1999-2000: Has a Pre-University Advanced International Certificate of Education, from University of Cambridge, while I was at Allumini Academy, Nairobi, Kenya.

PROFESSIONAL QUALIFICATIONS AND COMPLEMENTARY ACTIVITIES:

1996-1997:Certificate in Computer Programming (Software and Hardware Installation);

1997-1998: Diploma in Computer Systems and Design, from the Association of Computer Professionals, England at CTC (Computer Training Center), Nairobi, Republic of Kenya.

1999-2000: Awarded a Certificate with the classification of Merit in Social Sciences, from Allumini Academy.

OTHER MICROSOFT CERTIFICATES :

• Microsoft Word

• Microsoft Excel

• Email & Internet

• Microsoft Disc Operating System and Windows Operating System

• Microsoft Access

PROFESSIONAL EXPERIENCE:

2002-2005: Computer Technician at Abacuss Business Consultants, Luanda

Supervise and resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes and provide training to all new employees.

Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations.

In consultation with users/customers, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades.

Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds as directed.

Perform troubleshoot on all operating systems with help of all MS resources and maintain all domain accounts and develop various tests for production systems.

Prepare an effective and comprehensive training plan for all IT procedures and provide required backup coverage and assist all infrastructure personnel to provide all preventative solutions and recommend improvements to all performances of IT components.

Assessing all problems on returned products/equipment for effective maintenance

2006-2010: I worked as Logistics Coordinator in the same company. Duties include:

Controlling stock levels

Updating all system information processes

Monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Assist clients with product selection and pricing to improve transportation routes.

Ensuring that quality assurance checks are completed and maintained.

Managing all internal and external complaints

2010-2012: I worked as a Secretary to the 2nd Secretariat Head of Chancery in the Embassy of Nigeria. Duties include:

Receiving of all incoming mails, phone calls

Attending to all queries from the visitors/customers via network

Assisting all first time visa applicants

Resolving all escalating administration issues such as document work load

Assists users in making more effective use of desk-top systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.

Overseeing the smooth running of the organization

Knowledge of and the ability to effectively interact within and across Divisions, Departments/Country Offices in a constructive and collaborative manner.

2013-2015: Material Coordinator at GABINET RECONCSTRUÇAO NATIONAL in Luanda. Duties include:

Requisitions material and establishes sequential delivery dates to departments, according to job order priorities and material availability.

Examines material delivered to production departments to verify conformance to specifications.

Arranges in-plant transfer of materials to meet production schedules.

Computes amount of material required to complete job orders, applying knowledge of product and manufacturing processes.

Compiles and maintains manual or computerized records, such as material inventory, in-process production reports, and status and location of materials.

May move or transport materials from one department to another, manually or using material handling equipment.

May arrange for repair and assembly of material or part.

May monitor and control movement of material and parts on automated conveyor system.

2015-Present: Technical Customer Care - IDICASS & FILHOS Company, Traders in Telecommunications and Accessories, ZAP agents; duties:

Meeting customers request and goals

Assessing problems and repairing of all returned products

Resolving all escalating problems to clients/customers

Hardware/software installation to improve product performance

Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly

Reporting discrepancies and problems to the supervisor.

SKILLS:

• Good Social and communication skills in the areas in which I am trained;

• Good personal and multinational relationships;

• Ability to work under pressure and meet the desired results

• Punctual, Responsible, Honest& patient.

SPOKEN AND WRITTEN LANGUAGES:

English fluently:

Portuguese fluently

Kiswahili Basic

Ngangela

PEOPLE FOR REFERENCES:

Mr. Limweta Sitwala via mobile phone: 925125539, at the company MultFix Technology, Talatona, Luanda;

Mr. Kennedy Kayombo through the mobile phone: 924370299, Country Stock Manager, Halliburton Oversees Energy, in the base of Sonils, Luanda.

Mr. Francis Nyaga, Computer Training Centre, Nairobi, Kenya, Tel: +254-228869/224442



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