SYNOPSIS

With **+ years in the

industry spread across

Human Resource &

Operations, I bring forth a

unique set of knowledge

and skills, which include an

in-depth understanding of

Business Processes,

Structured Methodologies

and Superior Leadership

Capabilities.

5+ years in recruitment

with strong domain

expertise in Sourcing,

Hiring, Interview Process,

Assessments, On boarding

and Induction Programs

with a proven track record

of streamlining processes,

evolving effective

operational procedures

and creating a teamwork

environment to boost

efficiency while enhancing

stakeholder satisfaction.

EDUCATION:

BSc with Medical from

GNDU University,

Amritsar

TRAINING &

CERTIFICATIONS:

SAPNA CHOPRA

A-801, DHAULADHAR APARTMENTS, PLOT # 15, SECTOR 5, DWARKA, ND - 75 Phone: +91-981**-***** email: ac8pqh@r.postjobfree.com NOTICE PERIOD: 15 DAYS CURRENT PACKAGE: 8 LAC PA

FUNCTIONAL SPECIALTY

Talent Acquisition

Human Resources

Retention & Development

Staffing & Planning

People Management

Vendor Management

Talent Development

Performance Appraisals

Compensation

PROFESSIONAL EXPERIENCE

ANIL NANGLA, ARCHITECTS Human Resource Consultant May 2018 – Till date. Contractual Human Resource Consultant reporting to Proprietor responsible for development of structured Recruitment Process for Umang Realtech in India.

Roles & Responsibilities:

Create a defined process for sourcing & hiring staff for Sales & Marketing Teams

Defining the processes of requirement taking, sourcing, interview process, hiring and onboarding

Defining the eligibility parameters for candidates applying for various roles in the organization

Creating On boarding process & Induction Programs for new employees AIETS.COM PVT LTD. Head – Human Resource & Operations, May 2017 – May 2018 Head – HR & Operations reporting to Managing Director responsible for leading the Human Resource department pan India, including all verticals like Publishing (DISHA Publication), Online Portal (Learning360), Warehouse, Sales & Marketing and Operations teams with a span of 400+ colleagues across locations in India Roles & Responsibilities:

Staff planning: Staff planning in coordination with the Operations & Finance teams

Recruitment: The processes of requirement taking, sourcing, interview process, hiring and onboarding was a part of my responsibilities, executed in accordance with HR & Operations teams

HR Policies: Developing the Human Resource plans and policies in conjunction with the company’s overall development plan. Developing and implementing disciplinary policies for the employees.

Organizational Structure: Revisiting organizational structure every year and at the point of organizational growth

Performance Management: Development & continuous review of Performance Management System in coordination with Operations Teams. Planning & execution at designated frequency as per the Performance Management Cycle.

Compensation Management: Monthly fixed and incentive payouts, final settlements, Provident Fund, Gratuity, Medical benefits and other perks for employees of all departments.

Employee Management: Employee grievance handling, conducting exit interviews, HR Cases including Harassment, Anti-Sexual Harassment, Conflict of Interest and other issues.

Talent Development: Identifying training needs, Conducting trainings, Assessments

Employee welfare programs: Health checkups, Blood donation camps, awareness workshops etc

HR Reporting: Developing & publishing various reports for management around Human Resource parameters

UMANG REALTECH PVT LTD Manager – Human Resource & Operations, Mar 2016 – Sep 2016

Diploma in Information &

System Management

Trained on FDCPA

Management &

Leadership skills

PERSONAL DOSSIER:

DOB : 9th Aug 1975

Marital Status : Married

REFRENCES:

Available on Request

Manager HR & Operations reporting into Chief Managing Director with Umang Realtech Pvt Ltd (A JV between Uppal Group & Indus Capital Partners-USA) as a Lead for Human Resource Team pan India, including all departments like Sales, Marketing, Back Office, Temporary Staff and Operations team with 400+ employees across India

Roles & Responsibilities:

Recruitment: The processes of requirement taking, sourcing, interview process, hiring and onboarding was a part of my responsibilities, executed in accordance with HR & Operations teams

HR Policies: Developing the Human Resource plans and policies in conjunction with the company’s overall development plan. Developing and implementing disciplinary policies for the employees.

Performance Management: Development & continuous review of Performance Management System in coordination with Operations Teams. Planning & execution at designated frequency as per the Performance Management Cycle.

Compensation Management: Monthly fixed and incentive payouts, final settlements, Provident Fund, Gratuity, Medical benefits and other perks for employees of all departments.

Employee welfare programs: Health checkups, fun & outing, Seasonal Gifts etc

Vendor Management: Managing vendors for various requirements like Seasonal Gifts, Training and Employee Welfare Programs

WE SOURCE CONSULTING Corporate Recruiter, July 2013 to Feb 2016 Sourcing & Recruitment for various clients of We Source Consulting belonging to BPO & Hospitality Industries. Some of the clients were Tivoli, FoodPanda, Teleperformance and Adda52.com Roles & Responsibilities:

Source CVs / Candidates from Job websites and social circle against openings in various organizations

Coordinate with the Talent Acquisition Teams and facilitate smooth process of interviewing for the candidates

Follow up with candidates / Talent Acquisition Teams wherever required

Follow up and feedback from candidates to keep them engaged during their probation period

Follow up with the Organizations / Talent Acquisition Teams for approvals & payments against hiring AEGIS BPO (FORMERLY GLOBAL VANTEDGE) Team Lead - Ops July 2008 to Oct 2012 Sr. Executive – Ops Oct 2006 – July 2008

Ops Executive Jan 2004 – Sep 2006

Started as a Collections Agent as Ops Executive in 2004 and grew up to the level of Team Lead Ops by 2008 and continued in the same role till 2012. Managing team working for Bank of America and AT&T clients on the collections process for their Credit Card & Loan Accounts. The main objective of the team is to collect on the past due accounts for the organization at different stages including early and late stage. Roles & Responsibilities:

Leading a 14 member teams and 2 Portfolios, overall productivity and performance management

Managing the team Level 2 metrics delivery via dashboards, charts etc.

Conducting client call listening sessions and manage any Training Needs Identified (TNI) for the Loans Portfolio

Conducting contests and recreational activities for the team

Conducting communications and performance enhancement ensuring prompt communication and better performance from individuals in the team

Heading Loans & Foreign Accounts portfolios and responsible for the performance, productivity, staffing, and monitor the contribution to the process

Direct interaction with the Client with reference to any issues faced in the portfolio APTECH LIMITED

(FRANCHISEE: TEG COMPUTERS PVT LTD)

Sr. Faculty Aug 2001 to Nov 2003

Jr. Faculty Oct 1999 to July 2001

Conducted sessions for Basic Computer Training

MS-Office with MS-Excel & MS-Access

Visual Basic 6

Personality Development

Achievements:

Received Client Special Award from the global client for consistent outstanding performance of the team

Received Bank of America Spirit Celebration Card from Bank of America

Best Team of the year award given to the Loans team

Topper in ACE Training program

Receive multiple Quality Awards in 2009 & 2010 for the team

Recognized by the HR Dept as the Best People Manager for zero attrition

Zero Escalation for more than 3 years maintained throughout the tenure

Received Best performer award for 4 months in a year

Topped ‘Balance Bonanza’ out of a team of 70 agents

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