Sharon Ann Zuzarte
**** ********* **** ***********, *******, L5N 8G9
Phone: 905-***-**** Email: ac8pnx@r.postjobfree.com
Summary
Self-Motivated Individual with extensive experience leading operations services, recruiting and training while managing multiple locations, resources, time frames and various priorities. Excellent relationship management and problem solving abilities. Skilled in resolving broad range of issues and motivating employees towards achieving organizational goals. Achieves cost savings and efficiency through training and process improvements. Facilitates seamless acquisitions and transitions through fundamental knowledge of the market.
Professional Experience
Element Fleet Canada
Licensing Supervisor March 2017 – February 2018
Manage a staff of 9 overseeing a ensuring renewals are completed within bench mark
Improved SLA’s and Employee engagement
Monitor additional request from clients ensuring accurate and on time responses
Coordinate with internal and external customer as necessary and communicate ministry updates or changes
Identify opportunities for process improvements
Identify service enhancements
The Phoenix Group Canada June 2012 – March 2017
Client Services Manager
Manage a staff of 5 while overseeing a smooth deployment of clients orders
Oversee and manage clients’ projects from start to end ensuring on time completion while providing timely updates to the client and upper management.
Providing support to the President and other Executives as required
Increased customer satisfaction by developing project plans to track maintain and report projects
Initiated weekly meeting between department managers to keep informed of challenges, changes or other information that needs to be addressed or kept in consideration when making decisions
Lowered supplies cost by researching alternative supplier for supplies
Eliminated margin of error by finding root cause and implementing process improvements and quality checks to avoid errors from reoccurring
Improved new employees integration by organizing a new hire program focused on specific needs and developing Training matrix for snapshot view of staff trained on various jobs
Successful at keeping internal challenges transparent to clients by cross training staff in all areas
Introduced logs and reports for clients to keep clients and departments informed of the status of orders and inventory
Work with clients to resolve merchant issues in a short time frame
Responsible for researching and marketing our new service
Implemented HR documents, logs, reporting and chair of the Health and Safety Committee
Sharon Ann Zuzarte
7283 Blackwood Mews Mississauga, Ontario, L5N 8G9
Phone: 905-***-**** Email: ac8pnx@r.postjobfree.com
Pitney Bowes, Mississauga, Ontario August 1998 – July 2011
Operations Manager, 1998 – 2011
Providing service to clients such as RBC, Microsoft, Katz Group and Heenan Blaikie
Managed a staff of 12–30 supporting 5000 customers, generating a revenue of 95K and margin of 30%
Established reputation for resolving issues in a short time frame and implementing procedures to eliminate reoccurrence while exceeding customers SLA’s of 99% error free work
Trained other supervisors in handling issues. Provided coaching to address the issues/challenges and develop customer and employee relationships
Reduced accidents to “0” by increasing health and safety awareness and providing safety training for various jobs
Increased employee morale and productivity through staff relationships, promoting open, honest and effective communication
Recipient of the 2006 Diversity Award for advocating and embracing change, and building a strong diverse team.
Served as chair of social committee 2007 – 2011
Served as member of Health and Safety committee responsible for upholding health and safety standards at various locations
Recipient of back-to-back 2004 and 2005 international leader award for exceptional customer satisfaction and employee ratings while increasing overall revenue and margin
Realized savings of $23,000 annually at RBC by implementing process improvements resulting in reduction of one full time position
Achieved cost savings of 20% annually by establishing and applying procedure enhancements, resulting in 10 hours of labor reduction per week
Spearheaded 100% smooth transition on startup projects of new sites at RBC, Katz and Kraft Canada
Lowered shipping expenses for RBC Insurance by $12,148 monthly by consolidating shipping to external branches and reduced customer expenses by $8,820 through researching alternative suppliers
Reduced on-site inventory for Microsoft and RBC by 25% by streamlining ordering process
Increased revenue by $1.5 million annually by using one company methodology to promote various areas of the organization, resulting in securing additional business
Accredited by customer for developing procedures that identified software application errors and eliminating margin of error by implementing quality checks
Education and Professional Development
Principals of Operations Management University of Toronto, St George Campus
Microsoft Office Dufferin Peel Catholic School Board
BA University of Karachi
Six Sigma White Belt
American Management Association:
-Communication for results - Leading Leaders
-Foundation for service excellence - Leading People
-Influencing without Authority - Critical Thinking