Customer Service Sales
Resume:
Jordan N. Benavides
*** ******* **. #***, ******, Texas 77386
832-***-**** ac8pnd@r.postjobfree.com
PROFESSIONAL SUMMARY
A talented and highly skilled customer service expert exhibiting a flawless work ethic, dynamic interpersonal and organizational skills, and is capable of multi-tasking in a fast paced environment. As an effective team player, focuses on dependability, accountability, and cooperation.
SKILLS
• Resolution oriented • Collaborative
• Point person • MS Office proficient- Word, Excel,
• Nurture positive guest experience PowerPoint, Outlook, OneNote, Publisher
• CS Pro, Siebel • Cheerful and energetic
• Dependable and reliable • Type 55 wpm
• Hot Schedule, Aloha Digital System, Digital • Motivated Dining, Revention Point of Sale • 10-key by touch
WORK HISTORY
BAR MANAGER 01/2016 to 03/2017
Barney's Billiard & Saloon - Spring, TX
• Responsible for all aspects of the sale of liquor and the conditions of the liquor license are met
• Respond to customer made reservations, complaints or issues, and compliments
• Provided direction to all bar and wait staff to ensure efficient operation of staff resources
• Responsible for cash handling and deposits
• Balance and document register reports at the end of each shift
• Scheduling appropriate amount of staff depending on events and staff availability
• Secure the premises at the end of the night and activating alarm CO- OWNER 04/2015 to 03/2017
Texas Lawn Mechanics - Spring, TX
• Responsible for marketing business launch, including campaigns and advertising through public relations and social media
• Assist in collaboration with prospective clients and negotiate projects for residential and commercial properties
• Responsible for billing and invoicing in a timely manner
• Responsible for scheduling and mapping out projects in certain areas for our contractors SALES REPRESENTATIVE 11/2015 to 01/2016
Bulldog Industries Inc - Houston, TX
• Present, promote and sell products/services to existing and prospective customers
• Work with customer to identify needs, create solutions and ensure a positive sales experience
• Establish, develop and maintain positive business and customer relationships
• Find new sales leads, through business directories, client referrals, social media, etc.
• Reach potential customers through cold calling
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management
• Meet or exceed agreed upon sales goals within schedule
• Partner with team members and other departments to coordinate sales efforts
• Analyze the market and sales trend, track sales and status reports. Maintain current product knowledge
CUSTOMER SERVICE REPRESENTATIVE- SEASONAL 09/2015 to 11/2015 Randstad Staffing Agency- Aon Hewitt - The Woodlands, TX
• Provide customer service support for Morgan Stanley and American Airlines.
• Manage new hire, active, on leave, and retiree customer accounts on CS Pro and Seibel.
• Maintain protection of customer account.
• Assist in enrolling customers in medical coverage, contributing to FSA accounts, life insurance, 401(k), and pension plans.
• Maintain customer accounts, confirming and providing account information to customer as inquired.
• Assist with updating personal account information, sending personal documents, providing employee coverage verification, employment status and other related HR duties.
• Complete service requests for update in customer account on Seibel.
• Always available as back up to Seibel service requests, as needed. SERVER 01/2014 to 09/2014
Weir Wolf, Inc. Dba Wolfies Sports Bar And Grill - Tomball, TX
• Greet guest in a positive, family-friendly manner.
• Responsible for six tables at a time, up to twenty people.
• Responsible creating family-like friendships, as this is how I made regular quests.
• Suggest special of the day, menu item and beverage item, in order to meet sale goal.
• Responsible for documenting guests' three course meal order in Aloha Digital System.
• Guarantee guest satisfaction by ensuring the kitchen prepares the order accordingly.
• Responsible for keeping guest check handy for convenience of the guest, securing and processing payment
HOSTESS 06/2012 to 10/2013
Weir Wolf, Inc. Dba Wolfies Sports Bar And Grill - Tomball, TX
• Served as representation and first impression of the restaurant.
• Welcome guest in polite, friendly, and professional manner.
• Follow the rotation of the servers sections to seat guests at the correct table.
• Ensured immediate service and follow through with server for guests.
• Collaborate with the servers to ensure equal and fair seating assignments
• Helped with cleaning and sanitizing duties for the next guests.
• Responsible for thanking guests as they left to ensure they felt comfortable to come back. EDUCATION
Champions School Of Real Estate - Houston, TX
Real Estate
Klein High School - Klein, TX Diploma
3.08 GPA, 2013
REFERENCES
Sheina Bess
Randstad Supervisor
ac8pnd@r.postjobfree.com
Lindsay Holcomb
Randstad Supervisor
ac8pnd@r.postjobfree.com
Michelle Stephens
Morgan Stanley Coach-Aon Hewitt
ac8pnd@r.postjobfree.com
Yvette Falcon
Executive Assistant to Chief Revenue Officer Stewart Title ac8pnd@r.postjobfree.com
Jessica Bailey
American Airlines Coach-Aon Hewitt
ac8pnd@r.postjobfree.com
Linda Matthews
Assistant General Manager Weir Wolf, Inc.
ac8pnd@r.postjobfree.com
Miranda Vaughan
Assistant Manager Barney's Billiard & Saloon
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