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Customer Service Office Assistant

Location:
Surrey, British Columbia, Canada
Posted:
March 07, 2019

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Resume:

SUMMARY OF QUALIFICATIONS

Immaculate understanding of both medical terminology and in anatomy and physiology, attaining high 90s

Ability to type 65 words per minute

Excellent team player, solidified the importance clear communication working with health care professionals

Exceptionally hard worker, as evidenced by being able to work with conflicting priorities, under tight deadlines and in an evolving environment

Proficient with using Microsoft Word, and PowerPoint and Excel programs

Ability to communicate effectively orally and in writing

Speak, read and write English and Punjabi fluently.

EDUCATION

Stenberg College Surrey, BC June 2018-December 2018

Medial Office Assistant Diploma

4 week practicum at Dr. Zack Barend Ophthalmology Clinic

Kwantlen Polytechnic University, Surrey, BC September 2012 - April 2014

Associate of Science Degree

WORK EXPERIENCE

Customer Service Representative ~ Great Pizza (Surrey, BC) September 2012 – Present

Handled food ordering and increased business within the company

Customer service and assisting customer concerns

Communicate with coworkers to make work flow smooth within a team environment

Adapt to change, keep up to date with new procedures so things could flow smoothly in the workplace

Managed accounts payable and accounts receivable payments

Invoiced customers

Adequate experience in developing general ledgers

Preparing trail balances

Deal with complaints using oral communication skills by using respect, courtesy, sensitivity, tactfulness and professionalism to leave customers satisfied

Communicate with coworkers using verbal and listening skills which were required to make work flow smoothly in a team environment

Versatile worker who is able to apply pertinent skills required to get the job done in a precise fashion

Adapt to change, keep up to date with new procedures so things could flow smoothly in the workplace

Visitor Experience Representative ~ Vancouver Aquarium (Vancouver, BC) July 2015

Answered visitors’ questions and ensured the aquarium’s mandate and code of ethics were in order

Conducted many surveys to enhance improvements for visitors’ future experiences

Collaborated with a team of 10 and learned to engage, direct and inform large groups of visitors in a fast-paced environment to keep everything organized

Administrative Clerk Volunteer (Vancouver, BC) August 2018-Present

Greeted patients with excellent customer service through a compassionate and genuine approach to enhance their level of comfort

Operate autoclave equipment and procedures in a viable manner

Arrange patient files in an alphabetical order, maintaining the office space flows in a smooth manner

Established the matrix schedule to minimize the chances of scheduling errors

References Available Upon Request

Simrita Dhaliwal

12672 67A Avenue Surrey, BC V3W 1G3~ 778-***-**** ac8pmi@r.postjobfree.com

March 07, 2019

CORE TMR

354 5158 48th ave

Delta, BC V4K 5B6

Dear Hiring Manager,

I would like to be considered for the position of IT Support Officer as per your posting on the Post Job Free site. It would be a privilege to be considered as a prospective member of your team.

I believe I have the potential to be an excellent IT Support Officer as I have over six years of experience in customer service. In addition to customer service, I have grasped a solid understanding of accounting duties and have been able to refine my skills through the years. Furthermore, I have recently attained my certificate as a Medical Office Assistant through Stenberg College, which I believe can greatly enhance my attentiveness and conveying things in a clear light within the company. I have a strong foundation in Microsoft word, PowerPoint and Excel programs. Moreover, I have a typing speed of 65 words per minute, which I believe could help me reduce the amount of time performing certain tasks significantly.

I have strong customer service skills experience from my previous work training and opportunities, and I am able to multitask and remain focused within the workplace.

I would be very grateful to become a member of your team that has great impetus to satisfy its clients through the many services it offers. I would appreciate the opportunity to discuss the position and my candidacy with you and can be reached at ac8pmi@r.postjobfree.com or at 778-***-****.

I look forward to hearing back from you.

Sincerely,

Simrita Dhaliwal



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