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Manager Customer Service

North Oxford, MA
March 07, 2019

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Brian S. Hicks

** ******** *****

North Oxford, MA 01537 – 508-***-**** (M)

Experience Highlights

Extensive experience in the Technology and Power Generation Industries.

Extensive Global Customer and Supplier Management experience.

Extensive Global Procurement and Materials Management experience

Worldwide Manufacturing Operations and Fabrication experience

Newbury College – Business Management – Brookline, MA

Miller-Heiman Seminars – Completed courses in large and small account development / management, integrated solution selling and ROI selling

Flextronics University – Completed courses in Finance, Project Management, Manufacturing Operations, Selling and Sales Management, Logistics, Customer Service, Supplier Management and Quality.

Summary of Qualifications

With extensive experience in the Technology and Power Generation Industries I am well versed in worldwide manufacturing and fabrication operations; Global Procurement and Materials Management; Global, Strategic and Tactical Project Management; New Business Development and; Global Customer and Supplier Relationship Management. I have experience in building and leading global cross-functional support teams and managing large global projects and operations. I have extensive overseas work experience and am very comfortable working in a supplier fabrication facility, a customer job site or; in a standard office environment. I’ve worked in China, Republic of Korea, Thailand and Malaysia as well as throughout Europe and North America.

Past Professional History

Independent Contractor

May 2017 to present

Contractor – Subcontract Manager - Working on site as supplier management, materials management and/or customer support on a contract basis for multiple divisions of Babcock Power. In this role I’ve worked 3 months at a domestic customers power plant managing delivery, receipt, storage and installation of Babcock Power materials and equipment; I’ve spent 4 months at a domestic structural steel supplier plant monitoring fabrication and logistics in order to ensure quality and on time delivery; and recently finished a 4 month project monitoring fabrication and logistics for a duel feed heat exchanger at a supplier plant in the Republic of Korea.

Brian S. Hicks

Babcock Power Inc. / Riley Power

Worcester, MA

February 2008 — May 2017

Manager, Subcontract Management —Responsible for planning, organizing, directing and overseeing all activities of the Subcontract Management Group. Involved in all phases of Supplier Management including supplier selection, contract negotiations, purchase and change order management, supplier surveillance and communications, supplier on-time-delivery and quality, logistics and all project procurement close-out activities. In addition to my duties managing this group I was responsible for managing Riley Power’s structural steel, ductwork and air preheater suppliers for all large SCR and CDS projects. I also took on individual customer projects as internal capacity demanded, acting as the Subcontract Manager for these projects.

My personal project list included, but was not limited to…

APS Four Corners FCPP SCR Project

NIPSCO, Michigan City Station, Unit 12 CDS System

Brightsource Energy, Ivanpah Solar Electric Generating System

Alliant Energy, Edgewater Unit 5 SCR

Istroenergo-Teco, Units 3-4 CCV Burners/Mills

Alliant Energy, Lansing Unit 4 SCR

I have extensive work experience overseas and am very comfortable working in a supplier fabrication facility, on a customer job site or in a standard office environment. I have experience working in China, Republic of Korea, Thailand and Malaysia as well as Europe and North America.

Columbia Tech, Inc.

Worcester, MA - 2006 - 2008

Director, Program Management and Customer Service - My role was as Director of Manufacturing Operations including Program Management, Manufacturing, Engineering, Test and Logistics. I also lead the organization in the development of the process controls and ISO procedures needed to ensure continued growth, profitability and sustainability. Our customers were mainly from the Electronics, Semiconductor and Medical Instrumentation fields.

Flextronics International

Westford, MA – 2001 - 2005

Global Program Manager – Leader of a global business management team responsible for over $1B in revenue annually and charged with ensuring that global Flextronics factories provided highly integrated and highest quality products and services to our customers. My customers included Microsoft, Dell and EMC.

Sanmina-SCI Incorporated

Woburn, MA - 1997 - 2001

Sr. Program Manager - Tactical. Program Management responsibility for customer programs representing nearly $350M in annual revenue. Managed the client-specific activities of two regional sales rep firms and had bottom line responsibility for all tactical program issues. My customers included Cisco, IBM and Universal Instruments.

Brian S. Hicks

Solectron Technology Inc

Charlotte, NC – 1993 -1995

Materials Program Manager – Responsible for developing, directing and supervising material planning, scheduling and procurement activities, creating models for determining planning parameters, ensuring optimal inventory position and interfacing with customers to design material management strategies.

Diamond Electro-Optics

Wilmington, MA – 1987 - 1993

Purchasing Manager

Teradyne, Inc.

Boston, MA – 1981 - 1987

Buyer / Planner / Scheduler

References will be furnished upon request

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