SHELLEY E. GROHMANN

ac8plg@r.postjobfree.com

**** **** ****** *****

Arlington, VA 22205

703-***-****

Compassionate Leader

Foster Deep Connection with Team

Result Oriented

Effective Communicator

Highest Quality Work Ethics

Persuasive Influencer

PROFESSIONAL SUMMARY:

Accomplished customer service manager committed to quality service with experience in several industries resulting in exceptional communication skills both verbal and written. An uplifting positive influence, looking for best outcome (win-win) with staff bringing out talents for peak performance improving customer satisfaction.

PROFESSIONAL EXPERIENCE:

Aldi Grocery Store 09/2017-2/2019

Shift Manager Service/Sales

Flexible and dependable the #1 manager to call to cover other locations due to high quality performance.

Opened and closed the stores as “if it was my own store” with 30 minutes savings in staff labor.

Covered General Mgr.’s duties including: inventory control, product purchasing and scheduling team.

Orchestrated staff’s breaks and duties due to hourly/daily changing needs.

Handled and resolve escalated customer/staff complaints with competency and fairness.

Created a system that improved productivity resulting in 30 minute labor savings being used throughout region.

Medi Home Health & Hospice, Inc. 08/2016-09/2017

Account Executive Service/Sales

Coordinated, documented and tracked individualized home health patient care team ensuring excellent care.

Conducted meetings and business lunches with doctor practices insuring continued exposure resulting in new clientele.

Represented services at various trade shows, BNI and conventions building customer base.

Established solid professional relationships with hospitals rehab and skilled nursing facilities surpassing quota for client referrals.

Hospital Corporation of America, Inc. (HCA) 11/2015-07/2016

Patient Benefits Advisor

Conducted eligibility screening/assessment with care and support concentrating individual needs.

Achieved “highest approval rating award” for benefit acceptance (#1 out of 40 advisors) by superior written/verbal techniques.

Flexible and organized with ability to handle heavy detailed workload with critical deadlines.

Acknowledged clients individual needs to resolve their problems quickly and efficiently.

Loving Care Patient Advocacy, LLC 12/2014-11/2015

Patient Advocate Service/Sales

Created own LLC company including extensive website with brochure, marketing material.

Effortlessly communicate across broad range of medical professionals authentically and professionally.

Organized community outreach and networking groups and events to further exposure.

Volunteers of America/Mary Marshall Assisted Living, Arlington, VA 01/2011-03/2014

Patient Advocate

Created tracking systems and spreadsheets for staff/patients/doctors

Coordinated, scheduled and tracked all medical appointments for 52 elderly residents

Advocated for residents by working with social workers, doctors for highest quality of life.

On own initiative obtained grants/gifts for elderly residents with disabilities exceeding job expectations

American Society of International Law, Washington, DC 08/2009-01/2011

Executive Assistant/Event Coordinator

Designed and Coordinated Successful high profile catering events to include annual dinner for 450 diversified guests/members.

Effective communications increasing membership 36% by consistent outreach outlets.

Catered to members through highly effective materials clarifying goals and projections for planning future events.

National Memorial Park, Falls Church, VA 03/2006-08/2009

Family Service Counselor Service/Sales

Awarded top producer award for both 2007 and 2008 working with a full time staff of 10 sales representatives

Ensured proper protocol in a fast paced changing environment concerns that demanded flexibility with quick decisions/response strategies and conflict resolution skills.

Met with approximately 2-5 different families per day with precision detailed paperwork requirements, to insure timely burials adhering to sensitive religious preference and burial practices.

McGuire & Associates, San Francisco, CA 01/1992-01/1999

Real Estate Agent Sales

Sold residential homes at a rate of approximately 2 homes per month in sales and 2 homes per month in listings.

Managed and consulted clients with their property pricing, wrote solid contracts, coordinated inspections, escrow companies, lenders and home inspectors.

Maintained excellent client retention and earned recommendation by providing quality care looking for the win-win in all situations.

VOLUNTEER COMMITMENTS

VOA/Mary Marshall Assisted Living Free Glasses Program

Capital Caring Hospice (2001-2014)

Boy Scouts Troop 167 (2 Eagle Scout Sons)

Yorktown Latin Competition Coordinator

EDUCATION

Business Administration (BSBA) University of California

Professional References Available upon Request

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