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Customer Service Sales

Location:
Alberta, Canada
Posted:
March 07, 2019

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Resume:

Mary Sooley

**** ******** **** ** ********, Alberta

C: 780-***-****

Email: ac8pkw@r.postjobfree.com

PROFILE

Highly motivated, strategic and bottom-line-oriented retail professional. Leads and motivates associates by empowering individuals to be high quality performers in demanding, multi-tasking environments. Recognized as a creative team player with a commitment to quality and customer satisfaction.

PROFESSIONAL EXPERIENCE

Deli Clerk

Aug 2015 - May 2018

Italian Centre Shop

Sliced and served different types of delicatessen meats and answered customer inquiries

Maintained friendly, professional demeanor, presented outstanding customer service, and knowledge of current sales and promotions.

Accurately recorded and assisted in preparing deli special orders ensuring customer satisfaction

Efficiently managed 3-5 tasks simultaneously such as production for special orders, in-store customers and case replenishment at any given time throughout the day

Commended for ability to simultaneously complete multiple tasks while adhering to strict deadlines.

Mastered complex coding system for merchandise

Contributed to increasing sales and store's recognition as most profitable location in Edmonton

Operations Manager

Jan 2014-Apr 2014

Superstore, Edmonton

Educated new hires in standardized department procedures and coached to continuously develop skills of all team members

Created schedules for full-time and part-time employees

Created a new product/product code/pricing sheet which organizes products by type, making product prices easier to find improving efficiency

Received multiple recognition for outstanding customer service

Delegate daily work to the Department Specialists, overseeing 4 departments in store

Mary Sooley

Customer Service Specialist, Meat and Seafood Department

Feb 2012 - Jan 2014

Save On Foods, Edmonton

Supervised operational areas of the department.

Preparing Special Meat orders which require cutting of roasts, pork chops, or chicken.

Preparing product and displaying product.

Hands-on cutting

Predicting what quantity of on-sale item needs to be ordered

Delegate daily work to the Department Specialists.

Expanded client base by assigning sales representatives to territories divided by postal codes Created a Field Sales Tracking System to monitor team performance on a daily basis; analyzed sales by using tables, charts and cold call statistics

Analyzed marketing reports to identify underperforming areas and implemented strategies to increase performance

Received numerous customer service recognition awards from management

Assistant Department Manager, Meat and Seafood Department

Feb 2008-Jan 2012

Save On Foods, Edmonton

Provided backup to Department Manager

Received annual outstanding customer service awards

Trained department on operational issues, including, scanning errors, out of stock merchandise, shrinkage, maintenance

Delegate the Department Specialists on what to put out and how to handle special orders.

Supervised the opening and closing procedures of the department

Fulfilled managerial responsibilities in merchandising as needed by senior management in order to ensure sufficient floor inventory to achieve daily sales targets

Edmonton

Expanded client base by assigning sales representatives to territories divided by postal codes Created a Field Sales Tracking System to monitor team performance on a daily basis; analyzed sales by using tables, charts and cold call statistics

Analyzed marketing reports to identify underperforming areas and implemented strategies to increase performance

Mary Giles Cleaning Company

1998-2007

Edmonton, Alberta

Worked with business to provide house cleaning to high end customers in Edmonton

Created an efficient cleaning routine

Demonstrated the ability to work effectively in a timely manner

Supplied a range of hand operated equipment, detergents and other cleaning product



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