Mary Sooley
**** ******** **** ** ********, Alberta
C: 780-***-****
Email: ac8pkw@r.postjobfree.com
PROFILE
Highly motivated, strategic and bottom-line-oriented retail professional. Leads and motivates associates by empowering individuals to be high quality performers in demanding, multi-tasking environments. Recognized as a creative team player with a commitment to quality and customer satisfaction.
PROFESSIONAL EXPERIENCE
Deli Clerk
Aug 2015 - May 2018
Italian Centre Shop
Sliced and served different types of delicatessen meats and answered customer inquiries
Maintained friendly, professional demeanor, presented outstanding customer service, and knowledge of current sales and promotions.
Accurately recorded and assisted in preparing deli special orders ensuring customer satisfaction
Efficiently managed 3-5 tasks simultaneously such as production for special orders, in-store customers and case replenishment at any given time throughout the day
Commended for ability to simultaneously complete multiple tasks while adhering to strict deadlines.
Mastered complex coding system for merchandise
Contributed to increasing sales and store's recognition as most profitable location in Edmonton
Operations Manager
Jan 2014-Apr 2014
Superstore, Edmonton
Educated new hires in standardized department procedures and coached to continuously develop skills of all team members
Created schedules for full-time and part-time employees
Created a new product/product code/pricing sheet which organizes products by type, making product prices easier to find improving efficiency
Received multiple recognition for outstanding customer service
Delegate daily work to the Department Specialists, overseeing 4 departments in store
Mary Sooley
Customer Service Specialist, Meat and Seafood Department
Feb 2012 - Jan 2014
Save On Foods, Edmonton
Supervised operational areas of the department.
Preparing Special Meat orders which require cutting of roasts, pork chops, or chicken.
Preparing product and displaying product.
Hands-on cutting
Predicting what quantity of on-sale item needs to be ordered
Delegate daily work to the Department Specialists.
Expanded client base by assigning sales representatives to territories divided by postal codes Created a Field Sales Tracking System to monitor team performance on a daily basis; analyzed sales by using tables, charts and cold call statistics
Analyzed marketing reports to identify underperforming areas and implemented strategies to increase performance
Received numerous customer service recognition awards from management
Assistant Department Manager, Meat and Seafood Department
Feb 2008-Jan 2012
Save On Foods, Edmonton
Provided backup to Department Manager
Received annual outstanding customer service awards
Trained department on operational issues, including, scanning errors, out of stock merchandise, shrinkage, maintenance
Delegate the Department Specialists on what to put out and how to handle special orders.
Supervised the opening and closing procedures of the department
Fulfilled managerial responsibilities in merchandising as needed by senior management in order to ensure sufficient floor inventory to achieve daily sales targets
Edmonton
Expanded client base by assigning sales representatives to territories divided by postal codes Created a Field Sales Tracking System to monitor team performance on a daily basis; analyzed sales by using tables, charts and cold call statistics
Analyzed marketing reports to identify underperforming areas and implemented strategies to increase performance
Mary Giles Cleaning Company
1998-2007
Edmonton, Alberta
Worked with business to provide house cleaning to high end customers in Edmonton
Created an efficient cleaning routine
Demonstrated the ability to work effectively in a timely manner
Supplied a range of hand operated equipment, detergents and other cleaning product