Resume

Sign in

Customer Service Administrative Assistant

Location:
Hyattsville, Maryland, United States
Posted:
March 07, 2019

Contact this candidate

Resume:

Tammi L. McCoy

**** **** ******

Bladensburg, MD. 20710

ac8pk1@r.postjobfree.com

202-***-**** (c)

Country of United States

Citizenship:

Availability: Job Type: Permanent

Work Schedule: Full-Time

Desired Locations: US-MD

US-DC

US-VA

Professional Experience

June 2018 – Present

Diamonds 9 Investment Corp., Bladensburg, Maryland

Licensed Life/Health Insurance Agent

Develops base for long-term sources of clients by using referrals, occupational, and special interest groups to compile lists of prospects.

Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.

Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.

Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Obtains underwriting approval by completing application for coverage.

Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.

Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.

Provides death benefits by delivering policy proceeds; reassessing client needs.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

November 2014 – January 2018

Lionel Henderson & Co., Inc., Hyattsville, Maryland

Customer Service Representative

Answer incoming calls on the first ring and respond to telephone inquiries and requests from insured, agents, lenders, and government personnel.

Responds to general written inquiries via email.

Provide technical guidance on policy coverage, interprets regulations, resolves general processing problems, verifies policy/claims status, explains procedures, and computes and/or quotes rates.

Exercise appropriate use of supporting resources and referral information for call routing.

Working knowledge of the NFIP services application, FEMA/NFIP website, Microsoft Outlook, and Microsoft Office applications.

Provide Performance Development and QA Feedback to the Training Department for new CSR’s.

Document via log notes all incoming and outgoing telephone inquiries into the NFIP services database.

Adhere to response procedures/processes to address policyholders, agents, and lenders inquiries.

Adhere to Covansys’/LHC policies and procedures.

Maintain productivity levels in conjunction with call volume and correspondence.

Performs administrative/clerical duties as assigned; i.e., filing, document distribution, copying, mail processing.

January 2003- November 2014

Best Way Construction, Hazelhurst, GA. Executive Administrative Assistant

Responsible for the calendar of the CEO, scheduling and external coordination of group meetings including reserving the appropriate meeting space and coordinating conference call information.

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Represented the executive by attending meetings in the executive's absence; speaking for the executive.

Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

Maintained customer confidence and protects operations by keeping information confidential.

Completed projects by assigning work to clerical staff; following up on results.

Prepared reports by collecting and analyzing information.

Secured information by completing data base backups.

Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Answered telephone, screened, and directed calls; took and relayed messages; provided information to callers; greeted persons entering the Center; responded to routine queries; provided general administrative and clerical support; received and sorted mail and deliveries.

Responsible for posting of public notices and other filings.

Arranged conference/business travel for all staff (flights, hotels, ground transportation) and prepared travel itineraries, memos, and appropriate travel authorizations for the CEO, as needed.

Managed the office’s day-to-day operations. Liaison with building management on issues related to the Center’s facility (i.e. lights, heat/ac, problems, changes, security issues, building closures, etc.).

Managed and ordered office and kitchen supplies/services.

Performed other related duties as assigned or requested.

January 2001- January 2003

Lionel Henderson & Co., Inc., Hyattsville MD

Customer Service Representative

Answered incoming calls on the first ring and respond to telephone inquiries and requests from insured, agents, lenders, and government personnel.

Responded to general written inquiries via email.

Provided technical guidance on policy coverage, interpreted regulations, resolved general processing problems, verified policy/claims status, explained procedures, and computed and/or quoted rates.

Exercised appropriate use of supporting resources and referral information for call routing.

Working knowledge of the NFIP services application, FEMA/NFIP website, Microsoft Outlook, and Microsoft Office applications.

Documented via log notes all incoming and outgoing telephone inquiries into the NFIP services database.

Adhered to response procedures/processes to address policyholders, agents, and lenders inquiries.

Adhered to Covansys’/LHC policies and procedures.

Maintained productivity levels in conjunction with call volume and correspondence.

Performed administrative/clerical duties as assigned; i.e., filing, document distribution, copying, mail processing.

Professional Accomplishments:

Received numerous accommodations for Outstanding Customer Service.

Received numerous Perfect Attendance Awards.

Significant Areas of Expertise:

Focused, detailed and hard-working professional always willing to go the extra mile

Strong communication skills, both written and oral, excellent drafting skills with the ability to edit and clear reports, speeches and correspondences

Extremely proactive in anticipating the needs of the management team

Have the demonstrated ability to exercise initiative in following through on assignments within stated deadlines

Able to work in a fast-paced environment with demonstrated ability to manage multiple tasks and demands

True Self-Motivated Team player who inspires confidence in team mates to work together in realizing our mission

Global thinker with strong inter-personal skills who is able to communicate effectively with people of diverse backgrounds at all levels of the organization

Demonstrate sensitivity, tact and diplomacy when it comes to sensitive, classified and unclassified information

Strong sense of responsibility, confidentiality and accountability

Excellent Calendar Management, Customer Service and Problem Solving Skills and Abilities

Work extremely well under pressure and tight deadlines

Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Windows and type 40 wpm with complete accuracy

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives

Education:

Everest College, Chesapeake, VA.

Business Certificate – Business Administration and Office Management



Contact this candidate