New Orleans, LA *****
Courtyard Marriott New Orleans, LA General Manager July 2018 – November 2018
Develops the annual hotel operating budget; and in coordination with the Director of Sales, the Annual Marketing Plan. Implements and monitors the finalized budget and plans.
Directs the overall property sales effort by supporting sales department activities, participating in sales and yield management meetings, and soliciting new and existing accounts, as appropriate.
Ensures the maintenance of quality standards for proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities. Inspects the property regularly and implements action to ensure the safety and comfort of guests and associates from fire, injury, or illness due to unsafe or unsanitary conditions.
Ensure brand compliance and guest satisfaction levels to meet and exceed brand guest satisfaction scores.
Renaissance Marriott Baton Rouge New Orleans, LA
Assistant General Manager December 2016 - July 2018
Responsible for supporting all aspects of the hotel operation with P&L responsibility.
Assisted the General manager in implementing brand programs and preparations for LRA inspections.
Responsible for successful operation of the housekeeping department including CPOR, budgeting purchasing and productivity adherence to budget guidelines.
Implemented cost scheduling and expense controls for front office and housekeeping.
Responsible for monitoring and responding to all GSS survey responses. Lead the team to number one in the brand in GSS scores for the 3rd quarter.
Successfully led the executive team and facilitated meeting and implemented new policies and procedures for hotel operations.
Increased year over year revenue resulting in 28.4% increase in house profit
Analyzes property operations on a daily, weekly and monthly basis. Regularly meets with the Department Heads and direct reports to review operations and develop strategies for improvement.
Ensures guest satisfaction by soliciting feedback from existing customers on an ongoing basis, personally responding to guest correspondence and greeting guests daily.
Directs the planning and forecasting of all activities for each department; participates in internal meetings regarding sales, forecasting, quality control, safety, Ensures that all required forecasting reports are submitted to the appropriate Home Office department on a timely basis.
Studies and analyzes associate work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes positive actions to correct high payroll costs. Approves all overtime, both before and after (in the case of an emergency).
Responsible for all revenues and ensures the accurate reporting of same. Monitors accounts receivable. Authorizes all property issued checks from the Innkeeper account or otherwise and approves requisitions for all Interacts with and negotiates contracts with key vendors
Clarion Inn & Suites. New Orleans, LA
General Manager February 2008 – November 2016
Responsible for the successful operations of the total property both financially and operationally.
P&L analysis, yield management, sales and marketing, ownership and stakeholders weekly monthly and quarterly reporting.
Additional Responsibilities included decreasing departmental cost expenditures and increasing gross profit and flow through to bottom line NOI profit margins.
Responsibilities included the creation, implementation and successful performance of annual budgets and sales & marketing programs.
Responsible for facilitating scheduled daily, weekly and monthly meetings as required by ownership Created, maintained, and expanded social media presence on various websites and platforms.
Goldstrike Casino Tunica, MS
Hotel Manager July 2007-June 2007
Implemented cost control mechanisms that have effectively reduced expenditures in rooms, food and beverage, A&P and A&G
Successful in securing new base business and augmenting group base resulting in group market segment exceeding budgetary expectations by 18k in annual revenue
Increased occupancy by 9.3%, ADR by $10.66 and on pace to exceed budget expectations by 242K
Established and implemented annual budget including Sales and Marketing Plan
Compiled, analyzed and presented profit and loss statement
Contributed to the profitability by effectively managing salaries and wages, guest and cleaning supplies, linen, food and beverage cost.
Developed and implemented structure, discipline and increased productivity executive management staff
Business Administration August 1982-May 1986
Southern University Baton Rouge Baton Rouge, LA
Marriott Global Systems MGS
Saflok Desklnc RFID
Renaissance Ready, Set, Train certification
Marriott Loyalty training
Marriott Shaping Service
One Yield V.2.
EXCELLENT PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST