Gary J. Jerszyk
Fitchburg, MA ***20
* **** ***** ******** ******* Representative
Detail-oriented with attention to accuracy
Experience with Inventory Control System
3 Years purchasing for Maintenance group
Exceptional listening and verbal communication
Pre-sales technical support
Respond to customer issues
14 Years Inventory Control
5 Years Special projects / Project Manager
Symphony GOLD Fitchburg, MA. 2016 – 2018
Provide software support to customers, resellers and channel partners.
Customer support with software issues.
Work with customers to maintain license integrity.
Insure cases are closed in a timely manner.
Pick up customer cases within a two hour time frame.
FHC (Fitchburg Industrial Hardware) 2012- 2016
Inventory Control / Customer Service
Provide front counter support to customers, deliveries to customer’s facilities, warehouse organization.
Maintain warehouse integrity including use of fork trucks and pallet jacks.
Work with customers to ensure receipt of proper products.
Make sure customers gets on time delivery of products ordered.
Pick and pack customer orders.
Cover for shipping and receiving when required.
SNI / TRW Westminster, MA. (Temporary assignment) 2011
Inside Sales Representative / Project Manager,
Provide pre and post-sales support to sales team and customers on automotive fasteners, clips and various TRW products. Telephone and e-mail support, giving details to customers on projects. Create and send sales quotes.
Manger customer accounts. Working in high pace environment on the customers’ behalf.
Project manager for customer’s new product requests. Set up samples stock room for Inside Sales Group.
SNI / Mohawk CDT / Belden, Leominster, MA. (Temporary assignment) 2008 - 2013
Facility Purchaser, Buyer, Project Specialist, Inventory Controller,
Provide purchasing support for the Mohawk maintenance department as well as for tools in the manufacturing facilities and for Belden personnel. Set up requests for new vendor approval. Maintain accurate daily purchasing records. Maintain inventory for facility. Communicate with maintenance personnel to fully understand the components that they would need to repair or maintain the machinery in the factory or the facility. Obtain purchasing information and materials for special projects. Maintain all paperwork for Belden on the Leominster facility closing. Setting up shipment and schedules for equipment to be shipped to other Belden facilities
Research material pricing to insure lowest possible pricing.
Maintain accurate records on equipment shipping to other Belden Facilities.
Open, close and assign work orders to proper maintenance technician.
Set up and maintain accurate inventory for machine maintenance.
Interface with vendors for Mohawk and other Belden facilities
Insure Purchase orders and paperwork are complete and in order for Mohawk and Belden facilities
Simonds International, Fitchburg, MA. 2005 - 2007
Account Specialist / Customer Service Representative,
Provided pre-and post sale support to customers, sales team and distributors on metal band saw blade, wood saws, magnets and other products. Provided telephone and e-mail support, giving details on features and benefits. Send out sales quotes on products.
Excellent problem solving in high pace environment.
Entered distributors and customer purchase orders.
Maintained customer order inventory date base.
Researched shipping, billing and order errors, issuing credit when appropriate.
Pro Unlimited, Maxtor Corporation, Shrewsbury, MA (temporary assignment) 2005
Physical Inventory Manager, Fixed Assets
Organized and set up the corporate asset inventory for two Maxtor Corporation facilities.
Set up site maps and charts to perform asset inventory.
Meet and work with managers and lab contact for inventory accuracy.
Working with senior asset manager vie phone and email on inventory Excel spread sheets.
Dufour Motor Sales, Fitchburg, MA. 2003 - 2005
Automotive Sales/ Website Administrator,
Provide automotive sales support to customers for purchase of pre-owned vehicles, setup dealership website and provide website support by answering various e-mail requests and maintaining up-to-date information on the vehicles and the dealership. Locate and order automotive components from vendors for the technicians.
Hewlett-Packard/Compaq Computer, Littleton, MA. 1997 - 2003
Solution Architect, North American Pre-Sales Engineering
Provided pre-sales technical support to customers, resellers and channel partners for small to medium businesses for high-end servers. Provided telephone and e-mail support, giving details on technical features and benefits over competitive systems. Reviewed sales quotes for complete and accurate configurations. Provided server sizing and performance scale and technical support for system upgrades and migrations.
Consistently received praise from customers and resellers on providing complete, understandable information to make purchasing decisions.
Listened carefully to what customers were saying to identify needs and respond appropriately resulting in increased sales.
Saved several difficult customers by paying attention to the details, correcting misunderstandings about product capabilities and speaking with customers directly to resolve their system issues.
Digital Equipment Corporation, Westminster / Westborough / Woburn, MA, Merrimack, NH. 1995 - 1997
Materials Manager, Computer Retail, Field Service Logistics
Provided materials support for sales staff of a PC Service Center retail store open to the public. Managed the purchasing, buying, tracking and reporting of computer systems and parts inventory. Maintained accurate loan files.
Successfully passed all corporate audits on inventory resulting in savings on parts costs. Shrinkage was non-existent in the store.
Developed an Excel spreadsheet for pricing and materials to ensure that material usage was accurately tracked and recorded, resulting in the store always having needed inventory on hand.
Recommended an acceptable field service tracking system to store start-up committee to manage inventory and loans to field service, sales and repair representatives and sales to customers. Implemented this system into store operations.
Improved Logistics Stockroom (Cost Center for Waltham Desktop) from an unsatisfactory audit rating to an excellent audit rating in a three month time period.
Meet very tight deadlines of Field Service Engineers servicing external customers’ systems resulting in a high level of customer satisfaction.
Recognized for outstanding internal controls in regular Logistics Audits. Worked overall day-to-day operations of cost centers with minimal supervision.
Recognized consistently for providing quality logistical support on random surveys taken from Field Service Engineers and customers each quarter.
Kaizan Training with Vermeer Manufacturing and Simonds International in Big Rapids, MI.
Little Red School House Products seminar for Simonds International.
Sales Training seminar on hardware and software for Hewlett Packard is St. Louis, MO.
New Products seminar for Compaq Computer Corp in Toronto, Canada.
Computer Operator Training, Digital Equipment Corporation
Diploma, St. Bernard’s High School