Montgomery, AL *****
• Reliable and responsible
• Detailed-oriented • Highly-motivated
• Resilient-under pressure
Program: Bachelor’s Degree : Psychology
Completed 3 years
Trenholm Technical College
Program: Medical Billing and Coding
Sykes/ Bank of America Agent 1/ Team Motivator -April 2018 to October 2018
Receive inbound calls into the banking center and work to resolve customers concerns regarding their accounts such as: make and transfer payments on credit cards, auto loans, mortgages, checking and savings accounts investigate document and record any fraudulent activities on accounts, assist customers with daily wire transfers and online banking trouble shooting, assist customers with language interpretation, with using agent conference calls interpretation services. Work as team motivator to coach and train other agents as needed to meet daily and monthly CE’S, attendance goals, send out emails daily to individuals regarding their CE performance and goal settings. Route all escalations calls to appropriate mangers as needed.
YMCA Member Services February 2017 to April 2018
Answer multi-line phone system, route all incoming and outgoing calls to the appropriate departments, assist members with questions regarding new and existing membership, open up new membership accounts, register members for sports activities and exercise classes, balance daily cash posting ledger works closely with all department directors and work to resolve all memberships accounts in a timely manner
Adult Medical Specialists Billing Specialists July 2017 to February 2018
Answer multiline phone system, route calls to the appropriate departments, schedule and make daily appointments for patients annual exams sick visits, and follow up from the hospital enter procedure codes and charges into medisoft database, post insurance payments to patient’s accounts daily, submit claims electronically for reimbursements from patients insurances companies which includes primary, secondary, and third insured carries,
Follow up on denied claims and collect on outstanding patient balances, mailed out patient monthly bills after insurances has paid, set up payment plans for patients remaining account balances, respond to insurance companies in writing when corresponded is being requested from insurance payer such as over payments, and auditing for patients medical records, meet attorney ‘s deadlines when medical records are been requested, pull patient daily cash posting and balancing log, make daily bank cash deposits, and make copies, and send faxes as needed in advance for medical referrals, and attend monthly training classes on medical billing and coding to ensure proper billing and coding guidelines as per Medicare.
Koch Foods Quality Assurance September 2012 to February 2017
Inspect poultry product to make sure finishing product meets USDA guidelines. Verify customer’s labels to meet customer weight and QA guidelines. Monitor work areas for proper cleanliness and proper work gear, communicates with all supervisors and team leads to ensure production meets QA, and USDA guidelines before ship out according to hourly inspection protocol. Monitors Department consisting of twenty-five (25) employees Ensure employees are supplied with the correct work supplies on a daily basis. Perform daily audits and record any deviations according to USDA and plant guidelines. Train new hires and mentor new hires on Q&A, and USDA guidelines and procedures.
Inventurus Knowledge Solutions CSR September 2011 to September 2012
CSR Received inbound calls from patients and work to resolve any concerns or issues with patient bills. Assigned accounts to appropriate department that meets management overviews follow up on accounts within 24-48 hours. Called and communicated with patients to collect on outstanding balances. Documented account activity in appropriate system. Set up payment plans on past due accounts, made calls to patients to collect on past due accounts.
Signature Performance Accounts Receivable Specialists August 2006 to April 2008
Researched unpaid accounts using TPOCS and TNEX third party billing and collection system. Posted payments on patients accounts daily. Balanced daily cash posting logs. Contacted insurance companies to follow up on patient's coverage and denied claims, reimbursed overpayments to insurance companies
HIPPY Office Assistant April 2002 to August 2006
Answered multi-line phone system. Assisted the Director and Coordinators with weekly training classes. Performed bookkeeping tasks. Kept record of staff attendance and payroll logs. Make weekly home visits. Planned family group activities. Performed other clerical duties.