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Manager Hr

Location:
Bangalore, Karnataka, India
Posted:
March 07, 2019

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Resume:

ZOHRA KHARKHARIWALA

****, ******** ***** ******, ******, Bengaluru, Karnataka – 560024, INDIA

+91-846*******

ac8phn@r.postjobfree.com

PROFESSIONAL SUMMARY

A result-oriented and self-motivated HR professional with 8.5+ years’ experience in the HR domain with the ITES & BPO Industry.

Specializing in HR Operations – Policy Making, Performance Management, Grievance Management, Internal & External Compliances, etc.

Have hired Superstar sales people for enterprise, channel and direct sales across various product and service lines, and brilliant technical associates for the most challenging software development requirements.

Completely responsible for Recruitment Strategy, HR closure interviews and Salary Negotiation for talent for various basic to high-level positions.

A keen planner, strategist and implementer with demonstrated abilities in accomplishing HR objectives and business growth on a consistent basis.

Possess successful human resource management skills with competencies spanning areas like Techno-Functional Recruitment, Team Management, Payroll Management, Performance Management and Grievance Handling.

An effective communicator with excellent presentation skills, people management skills, strong analytical, problem solving and organizational abilities.

AREAS OF EXPOSURE

Human Resource Management

HR policy development and documentation inline with the company’s corporate vision.

Implementing the policies, systems and procedures for smooth HR operations and development.

Recruiting, scheduling and interviewing candidates and discussing offer and issuing offer letter.

Completely responsible for the Induction/Orientation programmes for new recruits.

Identifying training needs and organizing training across several levels through gauging skills required for particular positions and analyzing the existing level of competencies of employees vis-à-vis the gaps.

Identifying manpower requirements through skills identification and gap analysis and articulating the same to senior management.

Evaluating and facilitating continuous improvement of employees against the organization’s pre-defined goals and targets.

Playing an integral role in HR functions such as job rotation, negotiating and amicable settling of employee issues and ensuring healthy employee-management relations.

Develop compensation and benefits systems that fit the company’s objectives.

Monitoring the performance of team members to ensure efficiency in sales operations and realization of individual and group targets.

Organizing employee welfare, development, recreational and social activities.

Motivating employees to walk the extra mile by providing proper counseling, communicating the organization’s philosophy and ensuring that individual and organizational philosophies fall in line together.

Managing internal & external compliances – Time & Attendance Management, Organizational Culture, PF, ESIC, etc.

Recruitment – Functional as well as Technical profiles Team Management

HR Business Partner HR Policies Employee Engagement

Performance Management Payroll & Compensation Statutory Compliances Dec 2013 to Sep 2014 - HR Manager

ZYMR Systems Pvt. Ltd. (India)

Skills Recruited: Sales & Marketing Professionals, Sr. IOS Developers, Sr. Java Developers, C/C++ Developers Nov 2014 to Oct 2018 - HR Manager (Generalist Profile) Spectra Technovision (India) Pvt. Ltd.

Skills Recruited: Sales & Marketing Professionals, Customer Support, and Developers – ASP .NET, VB 6, SQL, C Embedded WORK EXPERIENCE

KRAs

Leading the HR Team of 4 employees, supervising every function in the dept. with special focus on HR Operations Strategic Recruitment – Regional Sales profiles, Channel Sales, Project Lead, Functional Managers, and Technical Developers. HRBP Role.

Social media based sourcing – leveraging LinkedIn, Yahoo Groups, WhatsApp, and traditional Recruitment Portals

Recruited across functions, conducted campus recruitments, managed Employee programs, liaising with HR consultancies, etc.

Talent Mapping & Industry Mapping

Candidate experience management - Owning the entire staffing cycle, from Manpower planning to offer negotiation and closure.

Induction & Training Management

Grievance Handling

Stakeholder management - Active talent consultant to the business leaders in the organization

Leave Management - Maintain employee leave register, check daily attendance of multiple branches

Payroll Management - Design salary structure, prepare salary slips, salary processing, prepare all bank documents related to salary.

Employee Engagement - Organize different kind of activities in the company for e.g. Corporate Events, Hackathon, Tech talk, Fun, Symposium etc., Retention and Exit interview formalities. Achievements

Grew the company’s team size by 300% over a tenure of 2 years

Achieved lowest attrition rate ever in the company at 11% for 2015 and 2016

Received the highest Performance Linked Incentive in a non-sales role KRAs

Working as Manager – HR, with technical and non-technical recruitment and all generalist functions (induction, training, grievance handling, salary processing, attendance & leave register, exit interviews, etc.) being primary responsibilities

Recruitment - Recruited across functions, conducted campus recruitments, managed Bring-a-buddy programs, liaising with HR consultancies, etc.

Employee Engagement - Organize different kind of activities in the company for e.g. Hackathon, Tech talk, Fun, Symposium etc., Retention and Exit interview formalities.

Performance Management - Evaluate quarterly performance of employees and Processing Appraisal

Handling Corporate Insurance - Awareness about insurance benefits to employees, applications processing, claims handling etc.

Sep 2012 to Dec 2013 - HR Manager

MSP Systems Pvt. Ltd. (India & UK)

Skills Recruited: Sales & Marketing Professionals, UI Tech Leads, OPS IT Support Engineers, VB Developers KRAs

Worked as a Manager in the HR Generalist role, along with active participation in training and development activities too.

Identifying the need for new talent and recruiting the same. Planning and organizing training programs and ensuring high employee retention levels.

Effective management of employee induction programmes, and ensuring conformity with the organization’s objectives and policies (Designed COC - Code of Conduct)

SPOC for all employee grievances and managing the escalation procedure.

Handling accounting functions too, such as - Petty cash, bank transactions, TDS in Salary, PF and ESIC, preparing and filing of cash and bank vouchers

Jan 2010 to Jun 2012 - HR Executive and Trainer

Kunj Services Pvt. Ltd. (Ahmedabad)

Skills Recruited: Software developers, Graphic designers, TLs, Call Center Executives, Quality Control Executives, etc. Products handled (for training): Credit line (pay day loans), Auto loans, Long distance calling facilities (Telecom sector), etc. KRAs

Working in the HR Generalist Role, with involvement in talent searching and head hunting, induction and training of new joinees, etc.

Playing a pivotal role in HR strategy, with participation in Organization Chart Development, Salary Negotiation with new joinees, all joining and relieving formalities like - Reference Checks, issuing Appointment Letter, Induction, Employment Bond, Exit Interviews, etc.

Defining Salary Structure, and efficient Payroll Management.

Prepared several new employment contracts, technical assessment questionnaires for different functional depts.

Maintaining daily employees’ attendance register for salary processing.

Effectively fulfilled several vacancies in different depts. and ensured continuous profitability for the company. ACADEMIC CREDENTIALS

MBA - Two Years’ Post Graduate Programme in Planning and Entrepreneurship from IMI - Belgium, Europe, leading to a diploma and a concurrent MBA degree; duration - July ’08 - ‘10]

Bachelor of Computer Applications (BCA), Ahmedabad, India in 2008 [Secured 1st Class]

HSC [Commerce Stream] in 2005 [Secured 1st Class] PERSONAL DETAILS

Sex : Female

Date of Birth : February 18, 1987

Languages known : English, Hindi, Gujarati, Urdu

Permanent address : Bengaluru



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