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Administrative Assistant Customer Service

Laval, QC, H7T 2B1, Canada
60- 65k
March 07, 2019

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Olga Branis

Laval, QC


Work Experience

Executive Administrative Assistant Centre Embassy Plaza - Laval, QC

February 2009 to Present


Direct Assistant to Owner/Director and assistant to 4 additional owners

Take care of all office duties, phones, appointments, filing, responding to emails., accounts payables, checks keeping vendors in order and up to date

Payroll of approximately 80-100 employees, calculating and entering hours, entering new employee information, issuing ROE and 4%

Forecasts and projections of events and receivables

Ordering of office and maintenance supplies

Dealing with Landlord, scheduling any maintenance work

Filing and mail distribution

Replacing accounting when needed


I began one day a week entering payables and have now turned the office into my structured area! Controlling all aspects of the week requirements are done so that the events that are being held in the evening or during the weekend do so at no fault.

It is very difficult to write exactly what I do and what is needed at my position

I oversee the office daily routines and special projects and what ever else is asked of me every week there’s something different it depends on what the events are like

As my boss says I am him when he is not here!

Skills Used:




Customer Service


*Schedule Projections: How many upcoming events, how many guests, how much staff will be needed

*Financial Projections:

Weekly: Incoming payments from upcoming events

Weekly: Payables (payments to suppliers)

Weekly: Supplies needed for Office, toiletries and garbage

Quarterly…Supplies needed for events e.g. plates, lasses, cutlery etc…

During the year: Calculations and list of Renovations upcoming then another report once they’re completed.

During the year: Upcoming expense report

During the year: Payroll assesement for upcoming months

Previous Employeurs

Assante Financial – Administrative Assistant

American Express Travel –Corporate Travel Agent

Memberworks – Leisure Travel Agent


Tourism certificate in Tourisme Inter Pallas - Montréal, QC 1995 to 1996



Accounts Payables

Travel Arrangements

Office Management

Office Supplies Maintenance

Event Planning

Customer Service


Microsoft Powerpoint

Microsoft Outlook

Microsoft Excel

Microsoft Word

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