Administrative Assistant Customer Service
Resume:
Olga Branis
Laval, QC
***********@*******.***
Work Experience
Executive Administrative Assistant Centre Embassy Plaza - Laval, QC
February 2009 to Present
Responsibilities:
Direct Assistant to Owner/Director and assistant to 4 additional owners
Take care of all office duties, phones, appointments, filing, responding to emails., accounts payables, checks keeping vendors in order and up to date
Payroll of approximately 80-100 employees, calculating and entering hours, entering new employee information, issuing ROE and 4%
Forecasts and projections of events and receivables
Ordering of office and maintenance supplies
Dealing with Landlord, scheduling any maintenance work
Filing and mail distribution
Replacing accounting when needed
Accomplishments
I began one day a week entering payables and have now turned the office into my structured area! Controlling all aspects of the week requirements are done so that the events that are being held in the evening or during the weekend do so at no fault.
It is very difficult to write exactly what I do and what is needed at my position
I oversee the office daily routines and special projects and what ever else is asked of me every week there’s something different it depends on what the events are like
As my boss says I am him when he is not here!
Skills Used:
Typing
Organization
Patience
Customer Service
English/French/Greek
*Schedule Projections: How many upcoming events, how many guests, how much staff will be needed
*Financial Projections:
Weekly: Incoming payments from upcoming events
Weekly: Payables (payments to suppliers)
Weekly: Supplies needed for Office, toiletries and garbage
Quarterly…Supplies needed for events e.g. plates, lasses, cutlery etc…
During the year: Calculations and list of Renovations upcoming then another report once they’re completed.
During the year: Upcoming expense report
During the year: Payroll assesement for upcoming months
Previous Employeurs
Assante Financial – Administrative Assistant
American Express Travel –Corporate Travel Agent
Memberworks – Leisure Travel Agent
Education
Tourism certificate in Tourisme Inter Pallas - Montréal, QC 1995 to 1996
SKILLS:
Payroll
Accounts Payables
Travel Arrangements
Office Management
Office Supplies Maintenance
Event Planning
Customer Service
Bookkeeping
Microsoft Powerpoint
Microsoft Outlook
Microsoft Excel
Microsoft Word
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