SEEMA KHAN, MS, PMP
Email: firstname.lastname@example.org Home Phone: 408-***-****
PROGRAM DIRECTOR/PMO DIRECTOR
Results driven Program Director with demonstrated skills in managing cross functional teams and supporting them to define, develop, launch and deploy innovative products and solutions that meets customer requirement.
Operation Strategy Strategic Planning PMO Management
15+ years experience providing leadership, direction and guidance in building project plans, project teams, contingencies, success metrics, and ROI for Enterprise Networks. 5 years of experience in Customer Success management with demonstrated skills in originating new partnership, and managing relationship with existing accounts. 4+ years of experience working as a product manager defining product requirements, developing product road map, and managing the full program from conception to launch in Optical gigabit Ethernet switches that brought a revenue of $60 million per quarter. 3 years experience working in financial institution.
Proven experience of owning and leading PMO function( Change Management, Value Realization, etc) according to PMBOK guideline, for a variety of companies in Financial, Education and IT sectors
Proficiency in managing and leading key cross-business programs to drive the engineering development and implementation process for organization-wide initiatives, transformations, and critical products and services
Proficiency in documenting the business and processes requirement with the cross-functional teams
High proficiency in creating project scope (SOW), project plan, cost estimation, schedules, resources, ROI, etc and managing the project from conception to launch resolving all outstanding issues
Demonstrated ability to build large Work Break Down Structure (WBS) up to 900-950 elements
Implemented operational policies across the board and managed audit for compliance every 6 months
Proficiency in managing and planning Customer Registration and managing all the projects in customer registry within given time and budget requirements
Demonstrated experience in implementing quality processes in compliance to ISO 9000 standards or implementing Six Sigma Lean project management processes. Acted as a internal quality auditor in many companies to ensure all the processes and documentation is in compliance.
Demonstrated experience in leading the delivery of highly complex projects with clear objective and chartered defined deliverable
Demonstrates experience in customer storytelling and mapping to Sprint releases in Agile Scrum environment
Demonstrated knowledge in developing strategy and business road maps for business processes and key programs across the multiple Global Business Units and the company at large
Proven experience in communicating strategy and business road maps to the executive levels of staff, industry partners and customers; leverages recognized technical and business expertise to influence, guide, and shape business strategy and decision-making at the highest organizational levels.
Demonstrated strengths in Transformation, Business solution development, IT consulting, business development,and process re-engineering
Demonstrated experience in managing a team of 50+ direct and indirect reports.Proficiency in motivating, coaching and providing feedback on performance, quality and safety to achieve excellence.
Demonstrated experience in implementing effective process improvement principles and tools to manage resources, reduce costs & overhead and accelerate time lines as well as track and execute the project schedule.
Proven experience in developing and executing Risk Mitigation plans. Highly proficient in identifying and planning for Scope Risk, Cost Risk and Schedule Risk. Decent experience in SWOT (Strengths, Weaknesses, opportunity and Threat) Analysis
Hands on professional experience in conducting quality standard audit in cross-functional groups or departments, and suggesting them how to implement the corrective action
Highly proficient in LAN/MAN/WAN technologies and in depth experience working with LAN/MAN switches from conception to launch with budgets ranging $1-$10 Millions.
In depth knowledge of creating design guides, troubleshooting guides, evaluation guides, application notes, technical white papers, RFP, RFQ, and presentation of LAN products
Proven experience in preparing reports and presentations to executives and functional teams. Identifying and clearly communicating complex information to a diverse audience.
Persuasive Communicator; well developed verbal/written and presentation skills; able to communicate effectively and build a great professional relationship with clients.
PROJECT PORTFOLIO GOVERNANCE
Strategy & Execution PMO/PM Operation Portfolio Prioritization
Change Management Stakeholder Management Risk Management
TECHNICAL EXPERTISE: Clarity PPM / Blade Servers / Routers / Bridge / SDLC Processes / QS 9000 /ISO 9000/JIRA/ AGILE SCRUM/Microsoft Word /Access / MS Project / Excel / VISIO/SMARTSHEETS
Scrum Master Certification (CSM), San Jose State University Expected April 2019
College Counselling, C2 Education 2018
PMP Certification, San Jose State University 2016
MS – Computer Science, University of Oklahoma 1990
B.S. Chemical Engineering, Z. H. College of Egg, AMU India 1986
PROGRAM DIRECTOR, C2 EDUCATION 04/2018-Present
C2 Education is in retail education segment and has 15 centers operating in bay area. Program Director oversees the operation of these centers, manages P&L for the Northern California region, and facility related decisions like expansion, moves to different site, downsizing and closure of low performing centers. Implemented customer driven value added services and consistently surpassed the projected revenue from month to month making NorCal C2 centers highest revenue generating territory. Two Centers produced $100,000+ of revenue per month exceeding the target revenue by 50%. Re-engineered the operation to handle 20-30% growth per month among 15 centers operating in Northern California.
Managing the operations, P&L for my region, recruiting team members, escalating any customer problems and handling day to day operation.
Managing renewals of existing contracts and signing up new contracts for the Northern California business unit. Helping customers qualify for in house loan if they are not able to pay in cash or credit
Created business and process requirement documentation with the cross functional team
Ensure delivery of C2 programs and initiatives for stakeholders in alignment with company’s Mission.
Implementing operational policies across the board, participating in biyearly audit of operational excellence and achieving 100% score in operational policy compliance
Managing the execution of the project, including assigning tasks to junior program managers, managing project scope, finances, and ensuring the quality of deliverable.
Conduct conferences with prospective customers to review their needs and deliver new enrollments for C2’s programs and services.
Build and lead project teams to achieve project goals, including requesting/assigning teams, developing/managing the schedule and work flow for assigned projects, coordinating/trafficking work among team members in an efficient, timely manner to optimize time per function or task.
Develop and maintain relationships with local schools and business communities and actively participate in community events as a C2 representative.
Recruit, hire, manage and provide ongoing development and support to the center staff.
PROJECT MANAGER, SWING EDUCATION 12/2015- 03/2018
SWING EDUCATION is engaged in automating the recruitment of substitute teachers in leading schools and community colleges through an IT portal. Managed the IT infrastructure to support the recruitment features, facilitated mobile APP integration. Design the UX and other functionality of the Swing App.Helped deployed the product to 15 schools. Implemented value Add Customer On-boarding training to educate customers about the policies and checklists of how to manage the substitute teachers with outstanding results and as a result succeeded in 100% retention of existing partner schools. Succeeded in partnering up with 15 schools and providing them exceptional services.
Managed the Mobile App integration for automating recruitment on SaaS and scaling the services to 23 schools.
Lead and defined the UX design and set of functionality supported in the App. Defined the project plan, budget, schedule, resources and monitor the project from conception to launch.
Managed, implemented and supported Agile Scrum environment across different organization for product development and delivery.
Lead PMO initiatives across the company. Defined Value Creation by implementing on-boarding training and Value Realization by defining the PMO initiative across various functional teams.
Managed Customer registration and supported the whole on-boarding process with partner customers
Worked cross-functionally with the Product Development and Business development teams to strategically align priorities and road maps of the Business Operations department to scale the operation to 47 schools and 15 community colleges to serve their daily recruiting needs.
Served as a primary point of contact for all post sales activities including but not limited to partner schools on-boarding, consultative guidance, product training, technical support and assigned account management activities.
PROJECT MANAGER, SAN JOSE STATE UNIVERSITY 7/2014-11/2015
Ultimate in Success (UIS) is an early stage start-up in building wireless generic remote control that manages many devices and emergency services for physically disabled people . UIS was incubated by San Jose state Internet of Things Research fund. As a project manager I had the opportunity of managing the project from conception to launch, along with FDA approval, market strategy, customer feedback, product branding, vendor management and timely product launch. Added significant value in the product architecture by bringing customer driven value added features..
Developed the PROJECT CHARTER including PROJECT STATEMENT OF WORK (SOW), identifying objectives, stakeholder, project constraints and risks, budgets, resources and schedules
Developed Cost Management Plan including cost estimation. Developed cost estimating using Bottom-up estimating, Reserve analysis, Vendor-bid analysis. Additionally also worked on cost variance analysis.
Defined Work Breakdown Structure (WBS), and WBS dictionary for large projects up to 800-950 elemnets. Clearly defined & documented roles, responsibilities and expectations for the team members.
Managed, advocated and supported the Agile Scrum work environment across the functional team.
Managed project U-control program from concept to launch and resolve any outstanding issues to facilitate smooth prototype product launch.
Owned and lead PMO initiatives across the company. Defined PMO processes across all cross functional groups in a matrix organization.
Managed the development of project time lines and managed any changes, such as future timeline changes that may result from changes in scope, delays in schedule or lack of resources.
Managed the customer registration for product beta trial early on in the product development roadmap
Managed Fixed Price, and Cost reimbursable contracts to procure hardware, software and proprietary wireless chip technology. Managed OEM for off the shelf components.
Assessed project performance and implemented changes as necessary to ensure project quality success matrix and quality objectives are within specified baseline.
VIRTUAL PROGRAM MANAGER, GRADE POTENTIAL 07/2012- 06/2014
Grade Potential is involved in providing supplemental in home tutoring services virtually. Managed the community operation along with connectivity issues, login failures and network conflict problems. Gather student learning outcomes virtually and provided the feedback to Engineering team. Created and managed revenue of $250,000/month for the south Bay accounts.
Managed San Jose territory of students, teachers and program operations and made sure everything executed according to the plan. Managed P&L for South Bay territory.
Managed the LMS content creation and course integration to LMS. Managed the learning community by providing them helpful online resources, insuring the success of the online learning
PROGRAM MANAGER, SEQUOIA LEARNING CENTER 10/2009– 06/2012
Sequoia Learning Center is engaged in providing STEM (Science, Technology, Engineering and Math) education to youth. My responsibilities included;
Managed relationships with the stakeholders and understanding their needs and delivering to their needs.
Managing and preparing curriculum and technical course publications for college board approval
Developed Assessment tests in Advance Placement (AP) Science,Statistics, mobile applications, web design and digital entrepreneurship
Initiated partnership with different public schools and managing the entire marketing for the center.
PROGRAM MANAGER, WORLD FINANCIAL GROUP 8/2004-9/2008
World Financial Group is a privately held company offering financial investment services, 401-K investment IRA, Mutual Funds, school funds, DRIP. Managed IT operation, Automation and Tools. Saved WFG lot of money and time by automating alerts to expired accounts and created renewals online. Increased P&L by 35% of the projected revenue on a quarterly basis.
Responsible for launching internal IT solutions for saving customer data online and automating alerts to expired contracts for renewal.
Implemented health-care policies in compliance to individual and group Insurances.
Managed the scope, milestones and budget across program to ensure goals are achieved.
Designed and implemented an App that generated a detailed financial summary for every client.
Managed and implemented ISO/ TR 13569.2005 (financial services information security guidelines).
Managed the technology resource allocation via Clarity PPM reports. Made recommendations to company stake holders about financial information and trends.
SENIOR PRODUCT MANAGER, LUMINOUS NETWORK 6/2000 – 7/2004
Led marketing requirements for Metro Optical 1-10 gig switches (central switch) LMS 1000, LMS 2500 (Edge switch) product line that brought the revenue of $60 Million per quarter.
Defined marketing requirement document for 1-10 gigabit metro-optical switch LMS2500 (Edge Aggregation switch). Managed entire program from conception to launch for LMS1000.
Established the Project Controls and Financial Controls functions for the company and the program.
Managed and maintained the relationship with business and technology stakeholders including Architects and potential customers on the regular basis understanding their needs and bottleneck in their network.
Managed scope, milestones, schedule and budget across the program to ensure completion of goals.
Led cross-functional product development teams from product definition to release and eventually to production for Metro Ethernet switching products.
Managed the forecast the (Bills of Materials)BOM and managed the procurement of all the boards, chassis, cable, test analyzers, and other off the shelve materials with a purchase order(PO).
Wrote RFPS (Request for Proposals for various customers like SIGMA NETWORKS, Level 3 and IP NETWORKS.
Led Beta programs with multiple customers and manage the customer demands and effectively delivered product releases to meet their need.
Worked alongside engineering managing release schedules, tracked progress and made appropriate trade offs between feature releases and demanding deadlines.
Established the Risk Management function and Managed the risks for the program ($360 M contingencies)
Serve as a primary point of contact for all post sales activities including but not limited to customer on-boarding, consultative guidance, product training, technical support and assigned account management activities.
Manage and monitor customer health, identify risk, develop success plans and deliver recommendations.
Define strategy and analyze end user satisfaction survey results regularly and develop action plans to address areas needing improvement.
PROGRAM MANAGER, CORPORATE QUALITY FORE SYSTEMS (MARCONIE SYSTEMS) 8/1998 –5/2000
Managed the systems engineering program as a single point of contact. Managed POWERHUB product lines which brought the revenue of $250 million per quarter. Implemented ISO-9000 processes to control the software and hardware releases to the customer sites, every new release has to go through massive quality checks before deployment in the customer networks.
Improved the stability and performance of existing line of products and newly integrated lines of product hence increased the sale from $100 million to $250 million per quarter.
Managed the budget, people and equipment resources for the Ethernet division of Fore Systems.
Managed the software and firmware releases in critical federal accounts and provided the infrastructure for bug fixes & patch releases in the field.
Managed the release dates of various releases and resolve any critical outstanding issues relating to releases, resources, features, or release dates.
Conducted program meetings with the executive management to discuss the status of major releases and outstanding issues.
Managed the implementation of ISO 9001, ISO 9002, ISO 9003 quality procedures in Engineering, QA, Operations and Technical Support. Performed internal audits and proposed the corrective methods.