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Customer Service

Kitchener, ON, Canada
March 09, 2019

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Katrina Moorley

Kitchener,ON N*N *Y*


Professional Summary

Focused retail professional driven to foster top performance and quality service. Eager to learn new skills from a dynamic team while bringing value through retail experience.


Team leadership

Customer service- oriented

Skilled Problem Solver

Goal oriented

Strong work ethic

Computer Literate

Work History

Part Time Key Holder 06/2017 to Current

Reitmans - Kitchener

Ensured exceptional customer service by building strong rapport with customers

Increased sales by promoting new products and maintaining thorough product knowledge

Answered customer telephone calls promptly and in an appropriate manner

Completed administrative work such as bank deposits, sales reports and other opening/closing procedures

Health and Safety Rep.

Personal Support Worker 01/2017 to 06/2017

Lanark Heights LTC- Kitchener

Verified and inputted information related to health, autonomy and if more care is needed for residents

Worked directly with residents, family and other care providers to help maintain regular daily activities

Performed my delegated, medical duties in a professional manner


Diploma: Personal Support Worker 2014

St. Louis Adult Learning and Continuing Education Centres- Kitchener, ON

Early Childhood Education

Conestoga College- Kitchener, ON

High School Diploma-2007

St. David Catholic Secondary School- Waterloo, ON

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