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Manager Customer Service

Location:
Carlsbad, California, United States
Posted:
March 09, 2019

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Resume:

Hello my name is Alex DURAN as a problem solver I ensure an admirably High level of work ethics

Please review the following cover letter & resume for the Maintenance position you are advertising.

Thank you in advance for your consideration

ALEX DURAN PAGE 1 OF 2

109 S MERCEDES RD

FALLBROOK, CA

PHONE 520-***-****

ac8p93@r.postjobfree.com

SKILLS

Strong communication skills including Bilingual English/moderate Spanish,

Field service machine technician & maintenance, (soda fountain, frozen beverage, water filtration & ice makers).

Food Production Line Maintenance… Mechanical & electrical diagnostics, repair & calibrations, & programing..

Warehouse Maintenance including plumbing issues

I am able to do various installations & builds.

Forklift Operator: Cherry picker, Pallet jack, & Scissor lift (originally trained by( NAUMEN & HOBBS)

EDUCATION- Currently studying E.P.A. 608 refrigeration certification

BUISNESS MANAGEMENT/\in PROPERTY LEASING COMPLETED 12/2014: Vista Adult School, in CA .

I AM CERTIFIED & HAVE COMPETENCES. G.E.D @ PIMA COMM. COLLEGE IN TUC, AZ 12/1992

Skill set for repair & maintenance

Here is an over view of my abilities; I have experience in Diagnostic, Repair,,Parts replacement & Maintenance on Cold & Frozen Beverage machines, food production line, warehouse, & residential Maintenance including: Electrical, Plumbing, Sinks, faucets, Stem & bonnets, cartridges, Water Heater, Filtration, Toilet installation & leak repair, Irrigation, Landscaping, Metal & Wood Framing, Sheet Rock repair, replacement, texturing, & painting, puttying, & caulking, Closets, & Cabinets repair & replacement, Tile installation, Floor care, stripping, removal, & Carpet care Roof repair Window, & screen replacement, Fence repair, & concrete work..

Electrical Appliance install, lighting, & fixture installation, switches, Electric motors & fuses, outlets, cord repairs, soldering,

Plumbing including toilet repair/replacement, disposal, sink, & faucet leak repair replacement (stem & bonnet), Water heater maintenance, replacement, Boiler maintenance, drain clogs, cartridge replacements, and soldering pipes.

HVAC servicing, duct work, & swamp cooler maintenance, motors & pumps

Landscaping to include; Mowing, trimming, leaf blower, & Irrigation systems, (timers, lines, & nozzles), Fence repair, Concreate work.

MACHINE & SHOP I use hand tools, volt meter & power tools daily. I know how to use a drill presses, lathe machines, belt & disk sanders, Jig saws, band saws, routers, table saws, grinders, hydraulic, & pneumatic tools, & micrometers & microscopes & more

QUALIFICATIONS SUMMARY FOR AUTOMOTIVE REPAIER EXPERIENCE-- Scan tool, Volt/Ohm meter, Electrical Diagnostics & repair, upgrades to lighting & stereo.

Complete Vehicle p/m, Drive Train & Suspension, Steering, Brakes, Cooling systems A/C systems, body parts replacement, & more.

Alex DURAN 520-***-****

ac8p93@r.postjobfree.com

EMPLOYMENT RESUME PAGE 2 OF 2

ALEX DURAN

109 S MERCEDES RD

FALLBROOK, CA

PHONE # 520-***-****

E-MAIL ADDRESS ac8p93@r.postjobfree.com

EMPLOYMENT HISTORY

ICEE COMPANY12/2015 (currently employed)

Field service Maintenance tech ensuring the machines are working properly including calibrations, programming, electrical sensors, motors, pumps, & plumbing issues

6/2014 to12/ 2015 (Temporary assignment(s) w/ SELECT & AEROTEK staffing) warehouse & Electrical

FOOD PRODUCTION WAREHOUSE MACHINE TECHNICIAN & WAREHOUSE MAINTENANCE TECH, ELECTRICIAN MAINTENANCE, WAREHOUSE MAINTENANCE 06/2014 –12/ 2015 similar temp assignments offered since didn’t meet my needs

I performed Diagnostics, preventative maintenance, assembly and repair of production machinery. Synchronization & Electrical, & Mechanical, hydraulic, & pneumatic equipment.

I performed preventative maintenance, repair & installation of the rest of warehouse typical maintenance needs. Plumbing, drain clogs, faucets & Vanity installation, water heater installation, Drywall repair, Painting & various electrical.

11/2007-12/2013 Mobile Automotive & Home Maintenance repair: working from home or out @ customers locations, & work including, Self-employment bidding on jobs I Also did temp work which includes working in warehouse doing all aspects of maintenance, being a Relief Manager, & an Advisor/tech for an ignition interlock CO reporting to DMV on equipment data,

WILDCAT MITSUBUSHI TUCSON, AZ 07/ 2007-11/2007 (Company went out of business)

SERVICE ADVISOR Sold vehicle repair, & scheduled maintenance to customers.

FLETCHERS TIRE & AUTO TUCSON, AZ 09/2006-07/2007 (Budget cuts caused my position to merge w/ G/M)

SERVICE MANAGER; Ensuring customer service standards, company policy, Double-checking vehicle inspections, creating & selling estimates including tires. Order parts, tires, & supplies, Delegate jobs, preparing deposit. Balancing & e-mailing reports. Help get jobs done

ESPERANZA AUTO SERVICE CENTER GREEN VALLEY, AZ 09/2004-09/2006 (I wanted more opportunity) MANAGER; ensure customer service standards, Double check vehicle inspections, Create & sell estimates including tires (help get jobs done if needed), Order parts, tires & supplies, Open & close garage. Balance reports. Prepare & deposit end of day. Help get jobs done

COMMUNTIY FOOD BANK TUCSON, AZ 08/2003-06/2004 (seasonal position)

EVENTS DRIVER

Operated a box truck, or van responsible for collecting donations received from the community. Duties include pick up & inventory.

CHECKER AUTO PARTS TUCSON, AZ 06/2001-07/2003 (moved away location)

ASSISTANT MANAGER

Ensuring customer service, Duties included; balancing the safe. Preparing deposit for armored car pick up. Auto part sales direct to customers. Answering their questions & giving repair advice. Training staff members, Coordinating merchandising & product display. Certified on all areas of automotive repair for parts knowledge, replacement, and paint finish. Answer multi line phone systems & cash handling.

MESQUETE WILLIES RESTAURANT & BAR TUCSON, AZ 10/1998-01/2001 (owner sold the business)

RESTAURANT SERVER

I was responsible for Serving food, & drinks to patrons in a timely manner, cashiering & hosting

CONVERGYS TUCSON, AZ 02/1998-10/1998 (I chose to move on)

CALL CENTER PHONE OPERATOR

Handled customer accounts for AT&T business and residential

COURTYARD BY MARRIOTT TUCSON, AZ 01/1997-01/1998 (no growth potential)

HOTEL AUDITOR/NIGHT MANAGER

Audited restaurant, & hotel computers for various discrepancies, imputed accounts receivables, Trained front desk staff. Assisted with preliminary interviews & managed orientation of new hire personnel. Checked in-out customers & answering multi line phones. Responsible for security of property & guests

CLARION SANTA RITA TUCSON, AZ 06/1996-01/1997(I wanted to work @ the Marriott)HOTEL AUDITOR/NIGHT MANAGER Originally hired as a front desk clerk, but got promoted. All of the above listed duties of courtyard.

EMPLOYMENT RESUME PAGE 3 OF 3

ALEX DURAN

109 S MERCEDES RD

OCEANSIDE, CA

PHONE # 520-***-****

E-MAIL ADDRESS ac8p93@r.postjobfree.com

OBJECTIVE - To Better Myself by Continuing Refining My Skills in Problem Solving,, & Logic.

COMPUTER SKILLS - Program Support* Replacing Hardware/Servicing Disk Drives, & RAM Sticks, *Soldering * Installing/un-installing updates, programs, Drivers. Working with GOOGLE * EXCELL * WORD * OFFICE * OUTLOOK EXPRESS * REYNOLDS & REYNOLDS * MITCHEL ON DEMAND * ALL DATA, & navigation thru various internet sites.

PROFESSIONAL SKILLS

Automotive Shop manager & Hands on

Service Manager

Retail Store Assistant Manager

Owners Assistant

Hotel Auditor & A/R

Hotel Night Manager

Hotel Front Desk

Hotel reservations Agent

P.B.X Switchboard Operator

In Addition my experience in Customer Service Representative Positions including;

Service Writer

Counter Sales

Phone Sale & P.B.X. Operator

Call center Inbound & Outbound Retention & Sales

B2B sales

EDUCATION- 12/2014 GRAGUATE BUISNESS MANAGEMENT PROPERTY LEASING @ VISTA ADULT SCHOOL. I am certified & have competences. G.E.D @ PIMA COMM. COLLEGE IN TUC, AZ 12/1992



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