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Customer Service Representative

Location:
Anaheim, CA
Posted:
March 09, 2019

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Resume:

IR

Irene Ramirez

Work History

Southwest Airlines Co - Customer Service Representative

Oklahoma City, OK

**/**** - *******

Waste Connections Inc. - Customer Service Representative 09/2014 - 10/2016

AT&T Center - Customer Service Representative

05/2000 - 11/2012

ac8p3f@r.postjobfree.com

909-***-****

8108 s Youngs Blvd

Skills

Education

Corona Adult School

Corona, CA

GED

Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.

Resourcefully responded to customer requests for products, services and information.

Received and managed 100 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.

Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.

Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.

● Directed calls to appropriate individuals and departments. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Resourcefully responded to customer requests for products, services and information.

Supported customers and fielded questions regarding merchandising and pricing.

Worked closely with sales representatives on inventory control and ordering.

● Scored in top 10% of employees for successful Sales .

● Personally managed any unresolved customer issues. Assisted 100 customers in an average 8hr shift by answering questions, responding to inquiries and handling requests by phone.

● Customer service

● Product knowledge

● Strong client relations

● Quick learner

● Creative problem solver

● Exceptional communication skills

● Account Management

● Data entry

● Sales

● Credit card processing

● Complaint resolution

● Call center

Assisted 100+ customers in an average 8hr shift by answering questions, responding to inquiries and handling requests by phone.



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