Customer Service Representative
Resume:
IR
Irene Ramirez
Work History
Southwest Airlines Co - Customer Service Representative
Oklahoma City, OK
Waste Connections Inc. - Customer Service Representative 09/2014 - 10/2016
AT&T Center - Customer Service Representative
05/2000 - 11/2012
ac8p3f@r.postjobfree.com
8108 s Youngs Blvd
Skills
Education
Corona Adult School
Corona, CA
GED
Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
●
Resourcefully responded to customer requests for products, services and information.
●
Received and managed 100 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
●
Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
●
Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
●
● Directed calls to appropriate individuals and departments. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
●
Resourcefully responded to customer requests for products, services and information.
●
Supported customers and fielded questions regarding merchandising and pricing.
●
Worked closely with sales representatives on inventory control and ordering.
●
● Scored in top 10% of employees for successful Sales .
● Personally managed any unresolved customer issues. Assisted 100 customers in an average 8hr shift by answering questions, responding to inquiries and handling requests by phone.
●
● Customer service
● Product knowledge
● Strong client relations
● Quick learner
● Creative problem solver
● Exceptional communication skills
● Account Management
● Data entry
● Sales
● Credit card processing
● Complaint resolution
● Call center
Assisted 100+ customers in an average 8hr shift by answering questions, responding to inquiries and handling requests by phone.
●
Contact this candidate