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Customer Service Social Media

Calgary, AB, Canada
March 08, 2019

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A bright, talented, ambitious and self-motivated engineer with experience of technical support and customer service for over four years. Having a proven ability to carry out the completion of projects, appropriate implementation of barcodes, communicate the reports to work colleagues and clients. Possess excellent documentation and communication skills alongside customer support experience. Using initiative to develop effective solutions to problems with an active and dynamic approach to work and getting things done efficiently. Keen to find a suitable position with a successful and ambitious company to upgrade my abilities and apply accrued skills in contributing towards the achievement of organizational objectives.


Microsoft Office

Word, Excel, Power Point

Operating Systems

Windows & MAC


Analyze and resolve the issue

Data Handling

Sugar CRM

Designing Tools

Coral Draw- Barcode Designs (EAN-8, EAN-13, ITF-14)


Bachelor of Engineering (BEng.) in Electrical and Electronics Engineering June-2009- December 2014

Punjab Technical University, Punjab, India

Elected class representative for all the years of study

Organized various events at the university level including Annual and seasonal.


Technical Industry Engagement July 2017- January 2019

GS1 India, New Delhi, India

Worked as technical support and customer service for National Product Information Repository (GS1 India DataKart) and Smart Consumer Mobile App by Ministry of Consumer Affairs, Government of India.

Supported GS1 India DataKart website with product data of top 100 food and beverage companies of India

Interacted with the leaders from the organization concerned with GTIN allocation and GTIN management.

Provided technical solutions to the brands with respect to the errors reported about GS1 India DataKart website.

Simultaneously worked on providing solutions on product traceability (Food & Beverage)

Conducting meetings and conferences with brands for adoption of GS1 barcode standards.

Worked with top 50 electronics companies for updation of data into GS1 India DataKart website.

Promoted “Smart Consumer” mobile app among the top brands by running various marketing campaigns.

Organized Industry and regulatory events for promotion of GS1 standards and awareness of successful projects running across country.

Carried out data cleaning activity wherein product data was incorrect.

Updated top leadership contacts (CEO/Director, Regulatory, Finance, Supply Chain and Sales) of Top 100 food, beverage and electronics companies.

Conducted Knowledge awareness sessions internally in the organization showcasing the latest achievements of technical and sales department.

Technical Services Executive June 2016 – July 2017

Prominent HR Services New Delhi (India); Positioned at– GS1 India, New Delhi (India)

Assisted subscribed brands with all technical queries with regards to GS1 Barcode Standards.

Handled Customer service and technical support at the same time.

Responsible for implementation of barcodes for GS1 India subscribers.

Conducted training for newly subscribed brands on GTIN allocation rules and other services offered by GS1 India. (Barcode Verification, Barcode Design etc.)

Responsible for barcode verification and providing report and feedback to brands on submitted barcode samples for verification. Especially liquor and Healthcare.

Focused on 100 % barcode implementation through GS1 India DataKart website.

Follow up with subscribed brands on regular basis to make sure they’re satisfied with the services.

Documenting the process and customer remarks in CRM for further queries.

Technical Support Executive December 2014- June 2016

Break Logic LLC New Delhi, India

Remote technical support on windows and Mac computers.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.


Partnering of Google Manufacturer Center with DataKart September 2018 – January 2019

GS1 India, Head Office, New Delhi, India

Connected with Google for partnering of DataKart with Google Manufacturer Center for seamless product data sharing.

Completed a pilot project with leading online selling brands from various product categories.

GS1 India became the first to partner with Google out of 100+ GS1 locations worldwide.

Incorporation of FSSAI license number and Shelf life on Smart Consumer Mobile App September 2017 – August 2018

Updating of Food Safety license number to existing and new product on Smart Consumer mobile app by Ministry of Consumer Affairs.

Responsible for top 200 foods and beverage companies for data migration.

Appreciated by government officials for completing the project before the designated timeline.


Police Awareness Camps October 2017

Punjab Police, Amritsar, India

Assisted police officers at various public awareness events.

Fundraising for Victims of Flood June 2013

Kedarnath, Uttarakhand, India

• Collected funds for the food and shelter for the victims affected by floods.

• Raised awareness on social media and went to public places to collect funds.


In possession of Alberta Class 5 driving license

Fluent in speaking English, Punjabi and Hindi.

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