FODEKE IBUKUN

EMAIL: ac8p2e@r.postjobfree.com, *-495 Washington Ave, Winnipeg, R2K1L9, 204-***-****

PROFESIONAL SUMMARY

Responsible individual with the ability to balance internal and external customer expectations with company’s policy. Dedicated to creating the most positive administrative experience.

SKILLS AND QUALIFICATIONS

Strong Interpersonal and problem solving skills.

Excellent verbal, written and communication skill.

Ability to multitask, prioritize and mange time effectively.

Ability to work under pressure with attention to detail.

Microsoft Office Suite: Word, Excel and Power point, Publisher, windows and MAC os

Proficient typing skills

Security Awareness Training (SAT)

Certificate in Customer Service etiquettes and techniques (Alison)

DEMONSTRATED SKILLS

UDS Health, Niakwa Road East March 2018

Email/Outbound/Inbound Agent

Place and process prescription orders for patients on all the various service groups.

Register new patients and ensure all the correct details are updated.

Receive and process prescriptions and set up contact with the patient’s doctors when a client does not have a prescription.

Respond to drug requests and site suggestions

Respond to shipment and delivery issues.

Make outbound calls to patients to follow up on order and payment.

Resolve fax failures and contact medical facilities to obtain accurate information.

Resolve patient agreement email delivery errors and login issues so that clients receive the patient agreement emails and help clients that are unable to login to their accounts on their end.

Teleperformance, Ikeja, Lagos April 2015

Visa Processing Officer, United Kingdom Visas and Immigration

Prepared complete documents and Registered applicants on the web platform.

Documented and packaged applicant’s document for processing.

Conducted the biometrics for applicants according to Standard Operating Procedure.

Performed quality check on applicant’s documents and package from checklist.

Ensured Physical and software bundling is conducted on all application.

Supervised Passport Collection with high security surveillance to prevent fraud.

Trained 35 staff on new data collation software used in record keeping for facilitating payroll.

Scrumptious Confectionaries Akoka, Yaba June 2014

Customer Service Representative/Front Desk Agent

Responded courteously to customer inquiries and concerns via phone, email and Social Media.

Provided answers to inquiries relating to products and services according to company policy.

Handled customers order and request appropriately.

Recommended improvements in products, service or processes.

Maintained customer databases and recorded customer interaction and transactions.

Communicated and coordinated with internal company departments.

Provided feedback on the efficiency of the customer service process to employer.

Developed content for Social Media Marketing.

Achievements

Promoted band exposure on national Radio for company public relations purpose.

Initiated a social media advert campaign through interaction with Nigeria’s top print lifestyle media outlet, Genevieve Magazine.

Enlisted product deal online which increased brand exposure and generated sales up to 80% .

Supermart.ng, Lagos January 2014

Customer Support Analyst

Developed website content for company sales.

Provided Professional Customer Support using Zen desk.

Accelerated sales on the company website.

Resolved payment issues on backend of the company website using customer service skills.

OTHER EMPLOYMENT HISTORY

Startimes Ltd February 2015

Inbound Call Center Agent

Unispace Limited (NYSC) Central Area, Abuja June 2011

Research personnel

Rubitec Solar, Bolar Group of Companies) Ikeja, Lagos State February 2009

Solar installation technician (Intern)

EDUCATION

Covenant University, Ota, Ogun State 2010

Bachelor of Science, Industrial Physics

Lagos State Model College, Kankon Badagry 2004

West African Senior School Certificate (high school certificate)

Nazareth Primary School, Festac Town, Lagos 1998

Primary School Leaving Certificate

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