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Customer Service Data Entry

Location:
Cherry Hill, New Jersey, United States
Posted:
March 08, 2019

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Resume:

KUNAL SHARMA

• DEPTFORD, NEW JERSEY *****856-***-****• ac8p1m@r.postjobfree.com

BUSINESS ADMINISTRATION

Innovative, dedicated, and articulate professional with progressive and comprehensive experience in office and business management. Recognized for professionalism, positive attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with other people. Willing to learn and ability to exercise good judgment. Technically proficient with Microsoft Office Suite (Word, Excel, Access, Outlook, and PowerPoint) and QuickBooks.

~ Areas of Expertise

Collaboration and Coordination Organizational Skills Client Needs Assessment

Problem Identification and Resolution

Multitasking Ability

Customer Service Support

PROFESSIONAL EXPERIENCE

FREEDOM MORTGAGE CORPORATION

DOCUMENT COORDINATOR OCTOBER 2014-MAY 2018

* Validate streamline refinance FHA case numbers by uploading all the necessary documents needed to move the loan further down the pipeline

Order new FHA case numbers for streamline refinance loans Work on problem solving loans where FHA case numbers are not immediately assigned to the file

Fluent in the use of EDMS, Lakewood, E-lynx, and FHA Connection Closed loan files that were missing disclosures by the ten-day deadline Closed loan files that were twenty-one days old and still in application received status Edited and mailed out ten day letters, which stated what documents were needed for the borrowers loan file to be put in final approval status Edited deadline for the Equal Credit Opportunity Act feature in borrowers loan file CONTEMPORARY STAFFING SOLUTIONS

OFFICE UPDATER/ DATA ENTRY/ MAIL CLERK NOV 2013–MAY 2014 PHH MORTGAGE

o Filed, organized, and scanned employee documents to company’s main frame system o Analyzed documents needed for home mortgage re-modification and refinancing o Utilized the use of MSP, Back in the Black, and I-desk mortgage software NEW JERSEY SCHOOL BOARDS ASSOCIATION INSURANCE GROUP o Identified, analyzed, and sent out zeta fax to the proper insurance adjuster o Utilized the use of mail machine to send out morning and afternoon mail with the proper postage

o Organized incoming afternoon mail from existing bills to non existing company information INNER CITY REHAB PROPERTY PRESERVATION, CHERRY HILL, NJ

OFFICE UPDATER/ ASSOCIATE NOV 2011–MAR 2013

• Demonstrate expertise in updating work orders of Lender Processing Services and Safeguard Properties as well as in operating product client software

• Carry out photo evaluation and uploading of work orders

• Make use of problem-solving skills to accomplish housing preservation

• Show proficiency in utilizing QuickBooks software and invoicing

• Read and gain understanding of the guidelines regarding the Federal Housing Administration (FHA), CV, Fannie Mae, Freddie Mac, and conventional loans for property preservation work orders EDUCATION

Successful completion of Network+ at Camden County Community College Aug 28-Sept 28 Associate’s Degree in Economics, (Equivalency):2009–2010 Rutgers University New Brunswick, NJ University of Maryland 2007-2008

Coursework in Economics:2006–2007 Rutgers University Newark, NJ KUNAL SHARMA

• DEPTFORD, NEW JERSEY 08096 • 856-***-****• ac8p1m@r.postjobfree.com



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