HIGHLIGHTS OF QUALIFICATIONS
Over ** years’ experience in the Customer Service/Administrative field
Recognized and awarded for Excellence in Customer Service
Able to respond positively to demanding situations and adapt quickly to fast-paced environments
Strong listening skills and well versed phone etiquette skills
Hardworking,dependable worker who takes pride in a job well done
Keen ability to pay attention to details
Task-oriented, focused and flexible to work various shifts
Outstanding record of punctuality and attendance
EMPLOYMENT EXPERIENCE
Cashier/sales consultant 2013
Mister Safety Shoes, North York, ON
Delivered customers satisfaction by finding the proper footwear for their daily jobs
Proceeding with all daily transactions for all on accounts from various companies
Requested,recorded and provided detailed information on products
Claims Adjuster 2013
Cunningham Lindsey, Mississauga, ON
Ensured tact and professionalism while communicating with directly with policy holders in regard to their personal accident claims or vehicle thefts
Requested, recorded and provided detailed information via telephone
Liaised and coordinated with garages and repair shops where necessary
Ordered third party reports including police reports
Store Manager 2012-2013
Bed and Bath, Toronto, ON
Delivered customer satisfaction by building a rapport with clients and through the development of extensive product knowledge and familiarity with store inventory
Scheduled weekly staff work to reflect store requirements, customer traffic and volume
Merchandized and organization of store displays and overall store appearance
Cashier 2007-2010
Home Depot, Toronto, ON
Operated a computerized cash register, completing credit card, debit card and cash transactions and provided sale receipts to customers
Communicated merchandise information to customers based on their needs, and advised on additional products to increase daily sales quotas
EMPLOYMENT EXPERIENCE continued
Store Manager 2006-2007
San-Diego Gifts, Toronto, ON
Hired and trained staff on cashier duties, in-store policies and procedures, customer service etiquette and product knowledge
Efficiently delegated task and duties to staff members
Exercised leadership skills in resolving team conflict and maintaining a positive work environment
Cashier
Tim Horton’s Toronto, ON 2003-2006
Provided excellent and friendly customer service in fast-paced environment
Greeted, directed and helped customers in a professional manner
Baked a variety of products, and place them in store displays
EDUCATION AND PROFESSIONAL DEVELOPMENT
High School Diploma 2012
Emery Adult Learning Centre, Toronto, ON
C11 Principle and Practice of Insurance Certificate 2003
Insurance Institute of Canada, Toronto, ON
Paradigm Method Typing Certificate 2002
Burnhamthorpe Collegiate Institute, Toronto, ON