HIGHLIGHTS OF QUALIFICATIONS

Over ** years’ experience in the Customer Service/Administrative field

Recognized and awarded for Excellence in Customer Service

Able to respond positively to demanding situations and adapt quickly to fast-paced environments

Strong listening skills and well versed phone etiquette skills

Hardworking,dependable worker who takes pride in a job well done

Keen ability to pay attention to details

Task-oriented, focused and flexible to work various shifts

Outstanding record of punctuality and attendance

EMPLOYMENT EXPERIENCE

Cashier/sales consultant 2013

Mister Safety Shoes, North York, ON

Delivered customers satisfaction by finding the proper footwear for their daily jobs

Proceeding with all daily transactions for all on accounts from various companies

Requested,recorded and provided detailed information on products

Claims Adjuster 2013

Cunningham Lindsey, Mississauga, ON

Ensured tact and professionalism while communicating with directly with policy holders in regard to their personal accident claims or vehicle thefts

Requested, recorded and provided detailed information via telephone

Liaised and coordinated with garages and repair shops where necessary

Ordered third party reports including police reports

Store Manager 2012-2013

Bed and Bath, Toronto, ON

Delivered customer satisfaction by building a rapport with clients and through the development of extensive product knowledge and familiarity with store inventory

Scheduled weekly staff work to reflect store requirements, customer traffic and volume

Merchandized and organization of store displays and overall store appearance

Cashier 2007-2010

Home Depot, Toronto, ON

Operated a computerized cash register, completing credit card, debit card and cash transactions and provided sale receipts to customers

Communicated merchandise information to customers based on their needs, and advised on additional products to increase daily sales quotas

EMPLOYMENT EXPERIENCE continued

Store Manager 2006-2007

San-Diego Gifts, Toronto, ON

Hired and trained staff on cashier duties, in-store policies and procedures, customer service etiquette and product knowledge

Efficiently delegated task and duties to staff members

Exercised leadership skills in resolving team conflict and maintaining a positive work environment

Cashier

Tim Horton’s Toronto, ON 2003-2006

Provided excellent and friendly customer service in fast-paced environment

Greeted, directed and helped customers in a professional manner

Baked a variety of products, and place them in store displays

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Diploma 2012

Emery Adult Learning Centre, Toronto, ON

C11 Principle and Practice of Insurance Certificate 2003

Insurance Institute of Canada, Toronto, ON

Paradigm Method Typing Certificate 2002

Burnhamthorpe Collegiate Institute, Toronto, ON

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