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Supervisor customer service

Location:
San Antonio, Texas, United States
Salary:
18
Posted:
March 08, 2019

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Resume:

SUMMARY

SKILLS

EXPERIENCE

Marisela Vasquez

(H) 1-210-***-**** ac8p1c@r.postjobfree.com Converse, TX Accommodating who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.

Maintaining files

Payroll software proficiency

Computer competency

Excellent communicator

Producing reports

Flexible team player

Multitasking

Team leadership

Basic function in Excel

Entry level

Math skills

Customer relations

Inventory

Payroll Clerk, Sa Reconstruction Crew, October 2017-Current Austin, TX

Protected payroll operations and maintained employee confidence by keeping information private.

Established employee payroll files and updated existing files with new information. Prepared weekly payroll data for processing by the payroll coordinator. Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Prepared manual checks and initiated direct deposits for 100 employees. Efficiently handled any payroll discrepancies with employees. Received, filed and processed paperwork and documents for on-boarding employees. Annually supplied proper tax forms.

Gathered information and entered data into computer system. Supervisor Customer Service, Aramark @ UTSA, May 2008-June 2013 San Antonio, TX

Inventory

Replenished merchandise shelves with items from the stockroom. Marked clearance products with updated price tags. Organized the store by returning all merchandise to its proper place. Answered customers' questions and addressed problems and complaints in person and via phone.

EDUCATION AND TRAINING

Exchanged returned merchandise for customers quickly and efficiently. Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed merchandise returns and exchanges.

Oversaw all daily operations of 4 store locations. Logged all daily shipping and receiving orders.

Supervisor, Family Dollar, March 2003-November 2004 San Antonio, TX

Guided personnel in reviewing and reconciling daily transactions. Served in the capacity as keyholder to ensure the store was opened and closed on time. Displayed exceptional problem solving and customer service skills. Displayed exceptional problem solving and customer service skills. Ensured register count and bank deposits contained proper amounts of currency. Supervised the loading and unloading of packages in the warehouse. Maintained and enforced standards of cleanliness and organization. Offered instruction, coaching and motivation to employees during the shift. Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.

Priced clearance items accordingly and moved merchandise to proper store sections. Supervisor, Texaco, February 1997-August 1998

San Antonio, TX

Maintained and enforced standards of cleanliness and organization. Developed and maintained effective relations with all company employees at various levels of organization.

Processed personnel paperwork and planned schedules to ensure top efficiency. Ensured compliance with workplace policies and safety objectives. Offered instruction, coaching and motivation to employees during the shift. Served in the capacity as keyholder to ensure the store was opened and closed on time. Cashier, Dairy Queen, February 1992-December 1993 San Antonio, TX

Resolved customer issues in timely manner by working with customer service team members. Reduced errors by reconciling cash drawer before and after each shift. Increased customer satisfaction through friendly and professional communication. Provided a high level of service by helping customers find the specific products. Maintained friendly and professional customer interactions. Opened and closed the store, which included counting cash drawers and making bank deposits.

Administrative Assistant, Career Point College, San Antonio TX



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