MK

MARY S. KLANG

ac8p0o@r.postjobfree.com C: 414-***-**** 3147 S. Brisbane, Milwaukee, WI 53207

Talented and focused professional with more than 20 years of expertise performing successfully in fast-paced environments. Looking for a receptionist or administrative position. Proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.

Reliable and punctual Sales Associate who possesses an excellent work ethic . Areas of expertise include inventory, cash management and exceptional customer service.

Excellent communication

Training and development

Time management skills

Results-oriented

Client-focused

Bon Ton Corp Milwaukee, Wig.

Sales Associate

06/2004 - 08/2018

Explained information about the quality, of products to Influence customer buying decisions.

Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers.

Built productive and positive customer relationships with high-quality service and a focus on gaining loyalty.

Accomplished and surpassed sales goals on a regular basis. Introduced corporate policies, procedures and work rules to new employees.

Addressed guest complaints and referred any escalated situations to management.

Meticulously entered client and service information when booking appointments.

Organized paperwork and office files.

Provided accurate product and merchandise information to customers. Verified end-of-day reports against credit and cash profits. Exceeded personal sales goals from $1700.00 to $12,000.00 over 15 years. Delegated work to employees based on shift requirements, individual strengths and unique training.

Answered customers' questions and addressed problems and complaints in person and via phone.

Created strategies to develop and expand existing customer sales, which resulted in an increase in monthly sales.

Adelman Travel Group Glendale, WI

Corporate Travel Agent

04/1998 - 09/1998

Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes. Contacted airlines, hotels, transportation companies and other service Summary

Skills

Experience

providers to resolve problems.

Assisted guests at check-in, providing information on various services within the hotel.

Park Ave. Grooming Oshkosh, Wi

Owner /operator of dog grooming shop

and kennel

05/1986 - 10/1986

Oversaw all daily operations of store .

Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.

Assisted customers by phone, including scheduling appointments and treatments.

Achieved detailed grooming including eye care, cleaning wrinkles and dental care and applying bows and bandanas.

Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.

Served as liaison between customers, store personnel and store departments. Answered customers' questions and addressed problems and complaints in person and over the phone. Consistently generated additional revenue through skilled sales techniques. Resolved problems for customers requiring special assistance. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Experience

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